Front Counter Six Series, Part 3: Call Backs
In this FREE Front Counter meeting event, we talk about a pivotal component in our chain – Call Backs! A few points we covered:
Soooooo much content I don’t even know where to start:
Front Counter Six Series, Part 2: Go for NO!
In this session, we discuss the book “Go for No!”, specifically Chapter 11: “Then How Did You Know He was Done?”. Also, we talk about Go for No Concept #15: “Never make decisions for others as to what they’ll decide, do, or spend”. Concept #6 “Your reaction to YES or NO should be of equal emotional intensity” also comes to the table.“Go For No” Chapter 11, Page 5
“Go For No” Concept #15, Page 35
Front Counter 6 Series – Session 2 Powerpoint PDF
“Go For No” Concept #6
Front Counter Six Series, Part 1: Thrive Not Survive
The team discusses incoming phone call scripts. Why do we do it this way? Why practice phone skills? We talk about four reasons and eight rules for answering the phone, and three types of phone calls. Proper word usage is mission critical, and we talk about why!
Anytime Script – Instant Close – Why Phone Skills – 8 Rules – Oil Change
Powerpoint PDF
