Auto Repair Shop Coaching Library

Business Relationships that Transform Your Life

Photo by Cytonn Photography on Unsplash

Have you ever heard the phrase “Don’t burn your bridges”?

In business, nothing is more important than the relationships we foster. We are all familiar with networking and how critical it can be to success. On the other hand, negative networking can be even more critical. Like any school locker room, hair salon, or restaurant, nothing gets around faster than bad news!

In a worst-case scenario, one soured relationship could lead to an entire network of soured relationships. Your best bet is to treat everyone with equal respect. Good news gets around too, and before you know it, people will be recommending you as the go-to person for mentorship, advice, and service.

Which business relationships matter the most?

This is a trick question; they all matter! Why, you might ask? Because you can never predict or influence how one thing might affect another. We previously mentioned that with the phrase “burning your bridges.” If you outwardly show that you value one person or one relationship differently than another, you risk the chance of affecting things down the line. We highly suggest that you set a minimum standard for how you treat people. That means showing everyone respect. Go out of your way to ask them about their lives and interests, and request their help when you need it.

How do I build important business relationships?

That is an excellent question. It comes naturally for some people, but for others, it is a learned skill. We would like to urge you to look at this sector of your business development like you would any skill. Pour time, attention, and intention into it.

So, what does that mean? That means going out of your way to let people know how much you appreciate them. Reach out to them, ask if they need help, or request their help. Begin making emotional deposits with the individuals in your life; build up that bank account!

Business coaching with You Net Results

You Net Results can help you practice these skills and then plug you into a vast network of like-minded auto repair center owners. Our supportive and collaborative network of shops works together to build relationships and become the best version of ourselves. We do it for the industry because we know a stronger industry means more success for everyone!

Please contact You Net Results today for a complimentary consultation. Brian Gillis and his  team will help you build your business bridges and come out stronger on the other end, bringing you one step closer to your revenue dreams! Let’s make this summer the greatest summer of your business life!

Sit down and study your business. Find the silent thieves and eliminate them!

Photo by Dan Dimmock on Unsplash

Do you ever feel like you should be doing better? Even though your business is so successful and so busy, you aren’t seeing the return you should be. This is a very common scenario, so don’t worry. We all get tied up in the daily operations labyrinth, and then we lose sight of the intricate problems weaving in-between. The truly frustrating thing is that the more you grow, the better you do. The more successful you become, it’s more likely your shop is losing money to silent thieves.

What if we told you that you are more than likely the victim of what we call “Silent Thieves”? When these sneaky business problems exist, they ever-so-quietly eat away at your bottom line. Silent thieves are process problems which go unseen and unheard beneath the hustle and bustle of daily operations.

Money losing “Silent Thieves” include poor:

  • Leadership processes
  • Management processes
  • Front counter processes
  • Staffing processes
  • Inventory management
  • Standard Operating Procedures (SOPs)
  • How-to Manuals

The list goes on, and these may seem like obvious things that you already have documented. However, we consistently find that businesses do not effectively produce these processes across the board.

How do you get everyone on the same page when dealing with your staff? What methods can streamline your processes? How do you increase efficiency as a byproduct? These are all questions that you can answer by getting rid of your silent thieves!

How Can I Get Rid Of My “Silent Thieves”?

If it was easy, everyone would have already figured it out. Just like every superhero needs a sidekick, you need a helping hand in your business. Two heads are better than one, and sometimes, we become blinded to what is beyond the trees (so to say). Effective business coaching can help restore your business vision to 20/20; and beyond!

It starts with:

  • Identifying your KPIs
  • Evaluating your books
  • Examining your daily operations
  • Restructuring your Standard Operating Procedures
  • And more

If you can’t measure it, then you can’t fix it. That is, if you don’t know how big or how bad the problem is, then you can never produce an effective solution. But where do you start? How do you measure it, and how do you quantify those measurements? Don’t worry, because we can help you with every step of that process.

Losing Money? Worried You Can’t Turn Your Shop Around? You Can Do This!

Looking deep inside your business and coming to terms with the shortcomings can be a humbling experience, but that is the necessary step to bring you and your family closer to your dreams. Today is the day that you start. When we work together, we can do this.

You Net Results Can Help Stop Your Auto Repair Shop From Losing Money

Do you need help when identifying your silent thieves? Should you be doing so much better, considering how busy your business is? We are here to help – this is what we do at You Net Results. We take you to the next level in your business future by giving you the “You Tools” you always knew you needed. The real value lies in connecting you with like-minded auto repair shop owners spurring each other on to success.

Don’t hesitate to contact You Net Results today in order to set up a complimentary consultation. Brian Gillis and team will guide you through the murky waters of silent thieves, thus bringing you one step closer to your dream revenue. Let’s make 2022 the greatest year of your business life!

The Power of Consistency

Consistency takes workThere is power in mastering your actions. It gives customers the peace of mind that your auto repair shop will stand the test of time. You want the people in your personal to understand that your actions are backed by practiced consistency and dedication to your goals. This translates to your automotive business as well; how consistent are you?

How do you document invoices?

With Consistency?

Are you documenting every transaction and every invoice you produce? Is there a dedicated method for documenting invoices? Does your auto repair shop use an SOP for logging and filing your invoices? Is everyone on your staff on board with the process, or are things getting lost in translation? This is where you can really benefit from structure, which includes documented SOPs and Action Flow Charts.


Do your invoices lack details? Is it difficult to discern what information is relevant when you need to reference it? “The devil is in the details,” as they say, and this has never been more true than with your invoices.

What are your step-by-step procedures?

Where exactly do you start? Do you have the entire process documented? Have you written SOPs, and is everyone on board with following the process? A well-documented step-by-step procedural outline is essential for both seamless training and consistent improvement over time. 

Beyond that, if and when you sell your business, you want the buyer to know what makes you so great. Why does your business consistently achieves great results, and how can they replicate them when they take over? Standard Operating Procedures (SOPs) serve as a handbook to all of your success, and, furthermore, they will net you a higher selling price when you decide to sell your business. They make it easier to phase yourself out of day-to-day operations, thus giving you more time with your family and loved ones.

Action Flow Charts – WHY?

How can Action Flow Charts help you run your shop?

We believe in the power of consistency! When you center your operation around effective action-based flow charts, it will You can reduce bottlenecks and lead to a less stressful business future.

Communication is the key to success, so action flow charts fill in the gaps where humans naturally fail. It’s impossible for everyone to communicate perfectly, every time. However, we can design a system of Action Flow Charts, tools that fill the spaces where we fall short.

Through YOUR Power of Consistency

In the end, it comes down to your power of consistency and how ready you are to take your dream future into your hands. We all have a vision of what we want our future to look like, so let’s work together to turn that into a reality.

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You Can Do This – With Consistency!

The best way to get started is to start! We can help you with the process by plugging you into an invaluable community of fellow auto repair shop owners! Then, we will help you design your SOP and Action Flow Charts to meet your next revenue goals.

Are you having difficulty designing and writing your SOPs? Is it impossible for your to figure out your Action Flow Charts? Don’t worry, You Net Results is here to help you. This is exactly the value you get when you choose an effective business coaching program.

Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, connecting you with like-minded individuals, all dedicated to improving each other’s businesses and lives.

Emotional withdrawals and deposits - business ownerFebruary fills us all with emotions. As business owners, we often experience emotions others don’t deal with. Owning a business is incredibly stressful, and it is even worse if you take it all on your shoulders with the “Lone Wolf” approach. We know that self-made leadership is a myth. Emotional withdrawals get worse the more we turn away from the team that’s there to support us.

Emotional withdrawals happen when we fail to rely on the team and people around us to do their best; instead, we take the burden of everything on our shoulders. Our crews are there to support us and help us reach the next goal in our organization, and we can’t do that without them. This February, we want you to focus on making emotional deposits. Build that relationship bank account up, so it isn’t such an issue when you need to make a withdrawal. If we want to be effective leaders, then we want our teams to have agency in their positions. Therefore, we have to give them the room to own what they do. Believe in them, and then they will believe in you!

Watch our General Manager Process meeting at this link. You will definitely learn more.

More About Emotional Withdrawals

Most of you are owners and perhaps the General Managers of your businesses! So, do you have the tools in place to help you be successful? Do you find yourself making emotional withdrawal after emotional withdrawal? Well, maybe you need a set of tools in order to help you sort things out and find out what that problem “something” really is.

How can “Action Flow Charts” help you run your shop?

Have you ever found yourself doing one thing, just to have it undone by someone following you up? Scenarios like these are all too common in the business world, and this is where effective business coaching can take you to the next level. Action Flow Charts can help you design a system of processes that ensure everyone is doing the next best task in the process. You have a customer, a service advisor, a technician, and an interconnected web of communication tangled in-between. The opportunities for mistakes are big, especially without effective “Action Flow Charts.” You know that “something” is wrong, but you can’t quite figure out what it is! Sometimes you need someone with fresh eyes to come in and help you see the problems in front of you.

Through YOUR Power of Consistency

You are the only one that can hold yourself responsible at the end of the day. The power of consistency comes down to staying on top of the tiny tasks, day after day because you know they all stack to bring you closer to your greater goal. We are better leaders when our team knows that they can rely on us to be consistent. In return, we want the same thing from them, so show them how to do it and lead by example.

Read about the McCaskey Brothers and how they really could have benefitted from effective “Action Flow Charts.”

Click to find out MORE.

Focus On Relationships

Take February to work on the relationships that mean the most to you. Your family, your loved ones, and the employees you foster in your business. The happier we are, the more we love; and the more we share our love, the better we are as people and business leaders. When you nourish your soul, your business will follow.

Exhausted From Emotional Withdrawals? We Can Help!

You Net Results’ team, tools, and processes are here in order to help you reach your next revenue goal! Struggling with emotional withdrawals and not even sure how to make a deposit? Our business coaching can help you build the structure to inspire your staff. Let’s maximize this daily operations opportunity!

Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, so you can make 2022 the best year of your business career.

New Years GoalsThe New Year is here, everybody. Let’s continue our discussion from last month and push a little bit further. Last month, we discussed “Looking Back to Look Forward” to see what had worked, as well as what we needed to change. This month, let’s discuss greater goals and what we can do in order to set ourselves up for a home run in business!

While many focus on more immediate New Year’s resolutions, like “get this weight off,” haha, now is also a great time to consider long-term “dream” goals we have as business owners. This is the time to start fresh and think about the future….the future we have always dreamed about.

What Is Our Ultimate Goal?

For many of us, the ultimate goal in our business is to sell! We eventually want to reach a point where we spend all of our time doing what we love, with who we love, as our business runs smoothly on its own. If our goal is to sell or phase ourselves out of daily operations, then how do we do that? What systems do we need in place for that to happen? What do we need to have documented for our business to be marketable to a buyer? Start thinking about the groundwork and what you need to do to make that ultimate dream a reality.

What Can You Do To Balance Work Time and Fun Time in the New Year?

We can’t overstate just how important it is to nurture our work/life balance. I know you might be asking yourself, “What work/life balance?” That is precisely the problem! Evaluate your life, as well as how you want to spend it. Are you doing what you love with who you love, or are you struggling to get through each week? Restructure some things, then find out how to spend more time with your friends and family. The bottom line is this: the happier and more fulfilled you are, the better you will perform in business, period.

How Can Coaching Help You Reach These Goals in the New Year?

At You Net Results, we believe in the small measurable goals approach. We take your giant problems, and we help you shrink them to passable road bumps. Everything is possible when you have the right team, processes, and emotional support behind you. You Net Results plugs you into an ever growing network of industry leading business owners who thrive on helping each other reach their next revenue milestones. We understand that we live in abundance and that there is more than enough out there for everyone. Take the leap and join us in this journey!

You Can Do This. It’s Proven to Work.

We know it seems like a big step, but we guarantee you it will be the most important one you ever take.

Thanks for taking the time to read this, and we hope you take a moment to evaluate how you move forward in the New Year. You Net Results is here to help you make 2022 the most significant year of your business life! Let’s maximize this daily operations opportunity.

Don’t hesitate to visit our website and contact us today for a complimentary consultation. Brian Gillis will guide you through the first steps towards making 2022 the year you always dreamed of. We look forward to introducing you to our incredible network of business owners and helping you reach the goals we helped them reach.

Coach helping Auto Repair Owner“No Yoda, no Jedi knight.” Shop Owner Magazine recently interviewed our very own Brian Gillis. The management focused article Is A Business Coach Right For You? asks if retaining a coaching program is the right choice for every auto repair shop owner.

Is Hiring a Business Coach Right for You?

Take it from Brian: Don’t leave money on the table. Now, it is time to invest in yourself! Read the whole article here.

Contact You Net Results Today

Since you have read the article, it is time to take action! Contact us today in order to find out which of our monthly programs is right for you!

Brian Gillis recently joined host Hunt Demarest and fellow guest Tim Shaffer of Level 6 Consulting to discuss the state of the automotive industry and what their shops are doing to adapt in these strange times.

Hunt jumped right into the main topic as he addresses challenges auto repair shops are facing today. As we close out 2021, issues such as parts shortages, technician shortages, and scheduling difficulties dominate shop owners’ minds.

Although many issues are present, Hunt pointed out that most of the shops his accounting business deals with are doing great numbers. Brian and Tim agreed the same was true for their clients, despite the precarious state of the late-pandemic world.

Automotive Industry Scheduling Issues

First, Hunt addressed the scheduling quandary many repair shops were facing. While needing to schedule two to three weeks ahead may sound like a good thing, it can be hard to keep up with. He pitched to Brian for advice.

Brian pointed out that in this situation, it is inevitable that you may have to turn away some customers. Missing out on quick turnaround jobs such as maintenance inspections leaves easy money on the table. How could we address that problem?

The first area we should address in that situation is staffing. Do we have enough people? We need to take a look at our operations and make sure we even have the space to add on more techs to handle the extra work.

Hunt asked Tim if prioritizing specific customers or jobs ever comes up when work is very busy. Tim confirmed it was true. His shop must find a way to cater to its highest profit jobs and most loyal customers. Being honest with everyone else about delays and making concessions where they can is key. Hunt pointed out that consumers are getting used to delays in all industries, including auto repair, due to supply chain issues. Thus, communicating about delays should be easier.

Is Our Automotive Industry Shop Properly Staffed?

Automotive industry in 2021 is busy. Don't get discouraged about 2022!Hunt pitched to the issue of staff shortfalls and shortcomings to Tim. Is this busy time still a good one to examine letting go a problem technician? In his experience, adjusting workflow to one tech to one bay has increased profits, despite putting more work on each worker.

In Brian’s experience with our clients, hiring comes down to two R’s: Retention and Recruiting. We must have systems in place to both hire young, inexperienced workers and pair them up with older technicians who can help them reach the goals owners set for them. Brian pointed out that many unskilled positions may currently pay more per hour than a starting technician. However, we can provide incentives for long term growth which we can use to sell them on these positions. It is hard to argue with hard numbers that mechanics can reach at regular intervals.

Brian mentioned that we must always keep recruiting. Since good techs are the hardest staff to come by, we have to keep our focus on how to reach out to the staff we need. A skilled A-Tech is likely not looking for work, but your service advisor likely knows who the best technicians working in the area are. If you play your cards right, you may be able to lure them in to work for you. Get creative. Be aggressive. Don’t be afraid to go into another shop for a small job and size up their workers.

Training Apprentice Technicians

A listener asked the automotive industry roundtable to discuss the challenge of hiring apprentice technicians when existing staff seems too maxed out help to train them. Tim responded that it takes a team effort from everyone in the shop. Incentives for A Techs who put in extra hours to train apprentices are also a must.

Brian pointed out that the process is a tradeoff. A Techs may lose some work time when they are training apprentices, but the young workers can perform less skill intensive tasks to balance that out. Paying the tech who is doing the training a bonus for the extra effort helps on the other side. Brian also mentioned that many shops are just one technician loss away from going out of business. Therefore, we need to be sensitive to what our techs need, salary and incentive wise. One on one mentoring sessions and continued training are key to keep that connection going. Keep an eye on what other shops in your area are doing, and adjust your incentives in order to keep your best technicians.

Automotive Industry Labor Rate Increases

A live viewer asked if this a good time to increase labor rates. Hunt emphatically says yes! Selling on parts and labor is an antiquated method, and package deals are more common instead. The host made the point that inflation and the increased costs of many other goods and services justify an increase in our hourly rates. Brian made the point that we can’t eat the rising costs of parts. We need to instead incrementally increase what we charge for labor monthly to cover that, as well as to reward our teams fairly. Ask yourself what a dealership can do that you can’t. Why are you charging lower rates than them, then?

Looking Ahead to 2022 in the Automotive Industry

Tim feels like everything comes back to relationships. We want to be the the auto shop multiple generations of families return to. This can’t be done unless we communicate to our customers that we truly care.

Brian again emphasized how important that staff retention was for navigating the future. Regular team meetings, meals together, and retreats can build relationships amongst our staff. They will then be less likely to go elsewhere. Also, loaner cars are a must offer, especially when we have a backlog of jobs. We may be overflowing with work, but we must not become complacent. Consistent phone scripts, key to key friendliness, and great service will pay off when we have to hunt for jobs. Word gets around, whether it’s a good or bad review.

Finally, Hunt asked for one last tip for owners trying to navigate the automotive industry in 2022. Tim said that while business is up, we need to build our cash reserves to prepare for an inevitable downturn. Brian emphasized that we must a positive company culture. Retention is so important, and fostering an environment your staff never wants to leave will pay dividends in so many areas. Keep recruiting the right people, and assure them every day that they chose wisely by joining your team.

Paar, Melis and Associates Links

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Looking Back To Look Forward

Photo by Markus Winkler on Unsplash

The New Year is right around the corner, and now is the time to look back so that we can look forward. Did we reach the goals we set this time last year, did we become the person we set out to be, and most importantly, are we happy with where we are at? We believe a deep self-reflection is the start of realizing your true potential; let’s take some time to reflect on 2021 and consider how we did.

How Far Did You Get This Year?

We have all heard the age-old business quotes “You can’t manage what you don’t measure” and, “If you can’t measure it, you can’t improve it.” Well, the same goes for how we evaluate our own goals and improvements. Take a look at this year and see how far you’ve come from the same time last year. It is so easy to get lost in the day-to-day pandemonium and forget that, “Hey, I came pretty darn far this year!”

Did You Hit Your Goals?

It is all about setting proximal goals, small short-term goals that are easily attainable but compound one another as you move forward. That is how you build the pyramid, and that is how you meet those distal goals, the long-term “larger than life” goals, like selling your business and retiring in Cabo, haha. Did you hit your goals this year? Are you satisfied with the growth and successes you had in 2021? Take some time to list your successes out and compare them to your future goals; which list is longer?

What Do You Want To Do Next Year?

So, remember the quote, “If you can’t measure it, you can’t improve it”? Well, now that we have it all measured, how are we going to improve it? No matter where any of us are at, the bottom or the top, there is always room for improvement. Take a look at the team around you and the infrastructure you laid for yourself. Is it a supportive and structurally sound infrastructure, or is it barely holding together? Now is the time to make those changes and decide what to do next.

If You Could Do Some Of It Over Differently, What Would It Be?

This isn’t the time to dwell on the past; this is a time to both measure and improve. We all have situations where we would have liked things to go a different way, so how would you do it differently this time around?

How Can You Plan for More Success Next Year?

Plan for your future, dream big, and visualize where you will be this time next year. There is no greater motivator than making a plan and holding yourself accountable for the future you desire. Now is the time to foster a network of supportive people; hungry for success, just like you.

What Can Coaching Do To Give You the Support You Need?

Business coaching is singling out an esoteric plan for your future, and then kicking it into hyperdrive. There are thousands of individuals just like you who want more for themselves; the difference is that they aren’t willing to invest in themselves and the network that will make it all possible. At You Net Results, our structured and highly-effective business coaching will plug you into a vast network of individuals just like you; who are hungry for the future they dream of. We foster a supportive community of business leaders who open up their hearts (and books) to help each other reach the distal goals we all dream of.

Become a part of the incredible community at You Net Results and be the superhero that you know you are. 2022 is going to be a big year, and this is your opportunity to start off the way you always said you would. Learn to visualize your business in a completely new way. Let us help you get rid of the “Silent Thieves” draining your bottom line. Let’s Maximize this Daily Operations Opportunity!

Visit our website and contact us today for a complimentary consultation. Brian Gillis will discuss your concerns, your strengths and guide you in making 2022 the definitive year of your family’s life. We can’t control the world around us, but we can optimize the business we created.

Monty Moran Q & A Session


In this clip from our recent interview with former Chipotle co-CEO Monty Moran, Gary Gunn and YNR members have the opportunity to have Monty answer their questions.

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