Free Auto Repair Management Tips Blog

Auto Repair Management Tips and toolsThe automotive industry is challenging. Both owners and managers often struggle to navigate its complex waters, leading to a major lack of confidence. Does that sound like you? Then you need expert guidance to help you reach the net results you must have in order to survive and thrive. Check out You Net Results’ free video blog, right here. It’s chock full of auto repair management tips, which will start you on your path to success.

Auto repair management tips for automotive shop owners

Whether you’re new to the game, or you are a seasoned pro, everyone could use some good advice. Since auto repair shops are multifaceted businesses, they can be hard to manage. As either an owner or manager, you have to keep your eye on many areas, such as:

  • Budgeting and financial strategies
  • General Management
  • Service Advisor training
  • Daily Operations
  • Hiring and recruiting staff
  • …plus much more

You Net Results guide Brian Gillis has over 25+ years of experience in the automotive repair field. He has owned and operated several multi-unit auto repair shops in Texas, Georgia and Colorado. Today, Brian shares his expertise with hiring, recruiting, systems, processes, and employee training with you.

This free blog features video clips from many of our members only meetings, which are held each and every week. We are confident that when you hear the advice in these clips, you will want to join one of our monthly programs. Get fresh, real time advice and with Brian and your fellow shop owners when you join today!

Team Building in an auto repair shop

By Syda Productions

Team Building: Building A Team That Helps You Build

A well-oiled machine runs more smoothly and efficiently than a team that doesn’t work together. You may be the only employee when starting your auto repair business, so team building is key.

As your business grows, you will need to learn how to delegate tasks, and integrate team members so they feel ownership over their roles. This will help take your business to the next level while freeing up your time to focus on your own strengths. 

The first step to building a lasting team is delegating tasks and giving employees ownership over their roles. This allows them to feel invested in the business’s success. You want your team members to feel empowered to do their jobs without feeling like you are constantly breathing down their necks. Trust is key when delegating tasks and giving employees ownership over their roles.

Giving Your Team Members Ownership Over Their Roles 

An essential step to building trust with your team is giving them ownership over their roles. This allows them to grow and be responsible for completing their tasks and meeting deadlines. It also means they have the autonomy to make decisions within their area of responsibility. Motivate them to motivate themselves. Allow them pride over their position.

Decentralized business models are always more efficient than micromanaged and centralized structures. Gift your employees decision-making power and free the stress from your life.

Freeing Up Your Time as a Business Owner 

Once you delegate and give employees ownership over their roles, it is important to actually step back. This signals that you are serious about their autonomy. This can be difficult for many business owners who are used to doing everything themselves. However, it is essential if you want to scale your business.

By trusting your team and giving them the freedom to work independently, you will be able to focus on your strengths and grow your business even more.

Building a lasting team is essential for any auto repair shop owner who wants to scale their business. The key is delegation, integration, and giving employees ownership over their roles. By following these steps, you can free up your time as a business owner to focus on your strengths and grow your business.

Contact You Net Results, and we’ll assist you in becoming the leader you always wanted to be. Book a complimentary consultation. Brian Gillis and his team will help you build your leadership foundation and plug you into a vast network of auto repair shops. We all work together to strengthen the industry! Let’s make October the best month of your business life!

What Makes A Good Leader?

Auto Repair Shop Leader - Show Leadership qualities

Photo by Gustavo Fring

Leadership is a learned skill. Almost anyone can start a business. But, not everyone can be a successful leader. What makes a good leader with solid leadership qualities? And how can business coaching help you develop your leadership skills and style? In this blog post, we will discuss what makes a good leader and how you can become one too!

The Features Of A Good Leader

Leadership is a quality that is often difficult to define, but everyone knows when they see it. In the business world, strong leaders are essential for success. So, what qualities make a good leader in business?

  • First and foremost, a good leader must have a clear vision for their company and be able to articulate that vision to others. They must also be able to inspire others to buy into that vision and work together towards a common goal.
  • Additionally, a good leader must be able to make tough decisions and weather difficult times. They must also be willing to take risks and learn from their mistakes.
  • Finally, a good leader must build strong relationships with employees and key stakeholders. By possessing these qualities, a leader can set their company on the path to success.

How Can I Inspire My Employees?

People believe that in order to be a successful leader, you must possess certain qualities such as charisma, intelligence, and strength. However, many other important qualities are often overlooked, such as empathy, listening skills, and the ability to inspire others.

To be a successful leader, learning how to inspire your employees is important. One way to do this is by setting an example and leading by example. Show your employees that you’re passionate about your work and that you’re committed to making a difference. This will show them that they can be passionate about their work as well. Additionally, try to create a positive and motivating environment in the workplace.

Encourage open communication and collaboration, and make sure everyone feels like they are a valuable part of the team. By taking these steps, you can inspire your employees and help them reach their full potential.

How Can Business Coaching Help Me Become A Better Leader?

Business coaching can help you become a better leader in so many ways. A business coach will help you assess your current leadership skills and develop a plan to improve them. Working hand-in-hand with honest feedback and guidance as you work to implement your plan.

In addition, a business coach can help you identify your leadership style and learn how to adapt it to different situations. With You Net Results, you can gain the skills and knowledge you need to take your leadership to the next level.

Don’t hesitate to contact You Net Results today for a complimentary consultation. Brian Gillis and our team will help you build your leadership foundation. We will plug you into a vast network of auto repair shops, working together to strengthen the industry! Let’s make August the best month of your business life!

How SOPs - standard operating procedures - can transform your auto repair shop

Photo by Tetiana SHYSHKINA on Unsplash

Document & Implement, The Power Of SOPs

Have you ever walked through your business and noticed people performing the same task in five different ways? You aren’t sure which one is the fastest, but you are sure that you would prefer everyone do it one defined way. At least then, you can measure what is wrong and decide how to improve. That is where SOPs (Standard Operating Procedures) come in, and they only get better from there!

While SOPs may seem like a lot of work to create, they will save you time and money in the long run. By having SOPs in place, you can train new employees more quickly and easily. Making it easier to monitor employee progress, measure tasks, and improve company culture. Most importantly, SOPs can help you net more revenue!

What are SOPs?

SOPs (Standard Operating Procedures) are simply detailed instructions on how to perform a task. They vary widely! SOPs can be as simple as a one-page document or complex manuals that are hundreds of pages long.

When composing SOPs, and when considering how standard operating procedures can transform your auto repair shop. Keep in mind that they should be clear and concise. So that anyone who reads them can understand and follow the instructions. Standard operating procedures should also be specific enough to complete a task thoroughly but digestible and actionable.

As old as time, SOPs are nothing new. In fact, they have been around for centuries in one form or another. The military has used SOPs for millennia to ensure that their soldiers are efficient and effective on the battlefield. SOPs were first formalized in the industry during the early days of the automobile assembly line. The auto repair industry developed SOPs to ensure that each car was built the same way, with the same high level of quality.

Should I use SOPs in my auto repair shop?

Today, SOPs are used in businesses of all types and sizes, from small mom-and-pop shops to large multinational corporations. SOPs provide a process or set of steps to complete a task so that employees perform the same way every time. This consistency saves time and helps to ensure quality and avoid mistakes. You can use them in any industry, but they are especially helpful in service-based businesses, such as auto repair.

With the incredibly complex nature of auto repair tasks and workflows, it is essential that you take steps to standardize things. This will not only help reduce confusion and improve efficiency, but it will help you get new employees up to speed faster!

Business coaching Through You Net Results

We know this process is daunting, and that is why you have us at You Net Results. We guide you through the process with detailed templates and instructions. We’ve helped countless auto repair shops do the same, netting greater returns as a result. 

Contact You Net-Results today for a complimentary consultation. Brian Gillis & team will help you build your SOPs and plug you into a vast network of auto repair shops, working together to make the industry stronger! Let’s make August the best month of your business life!

Work Life Balance - it's kind of like this.

Photo by Nathan Dumlao on Unsplash

No matter how we work, whether virtually or onsite, we all struggle with time management. It never feels like there are enough hours in the day to accomplish all those goals we set at the beginning of the week. Finding the time to work on your family life is crucial. You can’t be your best self at work when you aren’t happy and fulfilled in your off time. That fulfillment is the essence of true work life balance.

Becoming a great leader means understanding how to be more effective with the time you have. Are there opportunities for improvement? Just like when we write our SOPs, we can structure our day more efficiently. Thus, we can go through the process more linearly, allowing us to spend more time with our families.

Work Life Balance – It feels like there aren’t enough hours in the day

Trust me; we know exactly how you feel. You see the clock ticking away and remember all those things you promised outside of work. How in the world are you going to get those tasks done, making sure you fulfill your role in everyone else’s life? It’s a struggle, but there is a way to take hold of the chaos.

We suggest you start by measuring your time, and then figuring out where the loopholes are. Physically time out your activities and develop a schedule where you meticulously plan certain tasks at certain times. You’ll be shocked just how much time you spend doing tangentially related tasks vs. tackling the objective at hand.

For example, if you need to respond to online reviews, don’t do it all day long; schedule a 1-hour period at the end of the day in order to tackle all of them at once. It’s too easy to stretch a short task into an all-day affair when we piecemeal every part of it!

Community support and business coaching through You Net Results

Lucky for you, there is a vast network of business owners who understand your specific trials and tribulations. We all experience it, and we share our methods of optimizing that work life balance. At You Net Results, we plug you into a vast network of auto repair shop owners that work together to improve each other’s businesses and share in this common goal of reaching our dreams. 

We’ll show you how to identify your KPIs, write and structure your SOPs, and design your work to match your goals in life. Retirement, family, and your next revenue goals; they are all interconnected!

Contact You Net Results today for a complimentary consultation. Brian Gillis will help you build your KPIs and plug you into a vast network of auto repair shop owners. When we all work together, we make our industry stronger! So let’s make July the best month of your business life!

KPI - Key Performance Indicator for Auto Repair Business

Old Sayings; New Beginnings

We’ve all heard the old adage, “you can’t change what you don’t measure.” Ok, that much is relatively obvious. But where do you start? What do you measure, and how do you measure it? Who do you ask for help? Those are the real questions that we want to address when we talk about a KPI!

Asking the right questions in the right way is the key. We are identifying what the underlying items are, which move that vehicle towards the finish line. We all have “distal” goals (long distance goals we want to reach in the future), but we can’t reach them without first setting “proximal goals” (small, easily attainable goals which stack to build a foundation).

What are KPIs?

“KPI” stands for “Key Performance Indicator.” Your KPIs are the steps you list out that you have to meet in order to reach a greater goal. Consider your KPIs your proximal goals, and “double my revenue this year” your distal goal (ultimate future goal).

Identifying the right KPIs can help you break down a monumental task into tiny little bite-sized pieces which you can then easily take action on.

Let’s use “Getting Buff” as a fun example!

Let’s build some KPI for your Auto Repair Shop

So, you want to get ripped, shredded, built, and buff for the summer season?! Ok, easier said than done; that’s the definition of a distal goal, right there! Here is what we really need to do. We need a list of KPIs; smaller proximal goals we can use to get us there!

KPIs for the summer season:

  • Establish a budget for a gym membership
  • Identify five gyms I like
  • Call all five gyms and get price quotes
  • Select my preferred gym and sign up for a monthly membership
  • Set aside time to go to the gym
  • Research workout routines
  • Spend my first day in the gym

Now, this is a silly example, of course. But do you see how we broke the bigger goal into tiny little victories that we can check off? Doing this allows us to measure our progress towards our bigger goal. After that, we can produce easily digestible data.

We have seven KPIs listed. If we complete the first three, we can tell our significant others that we are 42% of the way there. So, it works the same for your auto repair business. If you have a goal to “double my revenue this year,” what are the exact steps you need to take to start moving the needle?

KPI and Business Coaching with You Net Results

Building KPIs can be daunting, and we understand that the process can be frustrating. How to start, where to start, and why to start? These are all great questions!

That is where we come in at You Net Results! We make that process easier than you ever imagined. We will help you navigate the complicated world of KPIs in order to get you to your next revenue goals.

Please contact You Net Results today for a complimentary consultation. Brian Gillis and our team will help you build your KPIs, and plug you into a vast network of auto repair shops. We work together so we can make the auto repair shop industry stronger! Let’s make June the best month of your business life!

Business Relationships that Transform Your Life

Photo by Cytonn Photography on Unsplash

Have you ever heard the phrase “Don’t burn your bridges”?

In business, nothing is more important than the relationships we foster. We are all familiar with networking and how critical it can be to success. On the other hand, negative networking can be even more critical. Like any school locker room, hair salon, or restaurant, nothing gets around faster than bad news!

In a worst-case scenario, one soured relationship could lead to an entire network of soured relationships. Your best bet is to treat everyone with equal respect. Good news gets around too, and before you know it, people will be recommending you as the go-to person for mentorship, advice, and service.

Which business relationships matter the most?

This is a trick question; they all matter! Why, you might ask? Because you can never predict or influence how one thing might affect another. We previously mentioned that with the phrase “burning your bridges.” If you outwardly show that you value one person or one relationship differently than another, you risk the chance of affecting things down the line. We highly suggest that you set a minimum standard for how you treat people. That means showing everyone respect. Go out of your way to ask them about their lives and interests, and request their help when you need it.

How do I build important business relationships?

That is an excellent question. It comes naturally for some people, but for others, it is a learned skill. We would like to urge you to look at this sector of your business development like you would any skill. Pour time, attention, and intention into it.

So, what does that mean? That means going out of your way to let people know how much you appreciate them. Reach out to them, ask if they need help, or request their help. Begin making emotional deposits with the individuals in your life; build up that bank account!

Business coaching with You Net Results

You Net Results can help you practice these skills and then plug you into a vast network of like-minded auto repair center owners. Our supportive and collaborative network of shops works together to build relationships and become the best version of ourselves. We do it for the industry because we know a stronger industry means more success for everyone!

Please contact You Net Results today for a complimentary consultation. Brian Gillis and his  team will help you build your business bridges and come out stronger on the other end, bringing you one step closer to your revenue dreams! Let’s make this summer the greatest summer of your business life!

Sit down and study your business. Find the silent thieves and eliminate them!

Photo by Dan Dimmock on Unsplash

Do you ever feel like you should be doing better? Even though your business is so successful and so busy, you aren’t seeing the return you should be. This is a very common scenario, so don’t worry. We all get tied up in the daily operations labyrinth, and then we lose sight of the intricate problems weaving in-between. The truly frustrating thing is that the more you grow, the better you do. The more successful you become, it’s more likely your shop is losing money to silent thieves.

What if we told you that you are more than likely the victim of what we call “Silent Thieves”? When these sneaky business problems exist, they ever-so-quietly eat away at your bottom line. Silent thieves are process problems which go unseen and unheard beneath the hustle and bustle of daily operations.

Money losing “Silent Thieves” include poor:

  • Leadership processes
  • Management processes
  • Front counter processes
  • Staffing processes
  • Inventory management
  • Standard Operating Procedures (SOPs)
  • How-to Manuals

The list goes on, and these may seem like obvious things that you already have documented. However, we consistently find that businesses do not effectively produce these processes across the board.

How do you get everyone on the same page when dealing with your staff? What methods can streamline your processes? How do you increase efficiency as a byproduct? These are all questions that you can answer by getting rid of your silent thieves!

How Can I Get Rid Of My “Silent Thieves”?

If it was easy, everyone would have already figured it out. Just like every superhero needs a sidekick, you need a helping hand in your business. Two heads are better than one, and sometimes, we become blinded to what is beyond the trees (so to say). Effective business coaching can help restore your business vision to 20/20; and beyond!

It starts with:

  • Identifying your KPIs
  • Evaluating your books
  • Examining your daily operations
  • Restructuring your Standard Operating Procedures
  • And more

If you can’t measure it, then you can’t fix it. That is, if you don’t know how big or how bad the problem is, then you can never produce an effective solution. But where do you start? How do you measure it, and how do you quantify those measurements? Don’t worry, because we can help you with every step of that process.

Losing Money? Worried You Can’t Turn Your Shop Around? You Can Do This!

Looking deep inside your business and coming to terms with the shortcomings can be a humbling experience, but that is the necessary step to bring you and your family closer to your dreams. Today is the day that you start. When we work together, we can do this.

You Net Results Can Help Stop Your Auto Repair Shop From Losing Money

Do you need help when identifying your silent thieves? Should you be doing so much better, considering how busy your business is? We are here to help – this is what we do at You Net Results. We take you to the next level in your business future by giving you the “You Tools” you always knew you needed. The real value lies in connecting you with like-minded auto repair shop owners spurring each other on to success.

Don’t hesitate to contact You Net Results today in order to set up a complimentary consultation. Brian Gillis and team will guide you through the murky waters of silent thieves, thus bringing you one step closer to your dream revenue. Let’s make 2022 the greatest year of your business life!

The Power of Consistency

Consistency takes workThere is power in mastering your actions. It gives customers the peace of mind that your auto repair shop will stand the test of time. You want the people in your personal to understand that your actions are backed by practiced consistency and dedication to your goals. This translates to your automotive business as well; how consistent are you?

How do you document invoices?

With Consistency?

Are you documenting every transaction and every invoice you produce? Is there a dedicated method for documenting invoices? Does your auto repair shop use an SOP for logging and filing your invoices? Is everyone on your staff on board with the process, or are things getting lost in translation? This is where you can really benefit from structure, which includes documented SOPs and Action Flow Charts.


Do your invoices lack details? Is it difficult to discern what information is relevant when you need to reference it? “The devil is in the details,” as they say, and this has never been more true than with your invoices.

What are your step-by-step procedures?

Where exactly do you start? Do you have the entire process documented? Have you written SOPs, and is everyone on board with following the process? A well-documented step-by-step procedural outline is essential for both seamless training and consistent improvement over time. 

Beyond that, if and when you sell your business, you want the buyer to know what makes you so great. Why does your business consistently achieves great results, and how can they replicate them when they take over? Standard Operating Procedures (SOPs) serve as a handbook to all of your success, and, furthermore, they will net you a higher selling price when you decide to sell your business. They make it easier to phase yourself out of day-to-day operations, thus giving you more time with your family and loved ones.

Action Flow Charts – WHY?

How can Action Flow Charts help you run your shop?

We believe in the power of consistency! When you center your operation around effective action-based flow charts, it will You can reduce bottlenecks and lead to a less stressful business future.

Communication is the key to success, so action flow charts fill in the gaps where humans naturally fail. It’s impossible for everyone to communicate perfectly, every time. However, we can design a system of Action Flow Charts, tools that fill the spaces where we fall short.

Through YOUR Power of Consistency

In the end, it comes down to your power of consistency and how ready you are to take your dream future into your hands. We all have a vision of what we want our future to look like, so let’s work together to turn that into a reality.

Click to find out MORE.

You Can Do This – With Consistency!

The best way to get started is to start! We can help you with the process by plugging you into an invaluable community of fellow auto repair shop owners! Then, we will help you design your SOP and Action Flow Charts to meet your next revenue goals.

Are you having difficulty designing and writing your SOPs? Is it impossible for your to figure out your Action Flow Charts? Don’t worry, You Net Results is here to help you. This is exactly the value you get when you choose an effective business coaching program.

Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, connecting you with like-minded individuals, all dedicated to improving each other’s businesses and lives.

Emotional withdrawals and deposits - business ownerFebruary fills us all with emotions. As business owners, we often experience emotions others don’t deal with. Owning a business is incredibly stressful, and it is even worse if you take it all on your shoulders with the “Lone Wolf” approach. We know that self-made leadership is a myth. Emotional withdrawals get worse the more we turn away from the team that’s there to support us.

Emotional withdrawals happen when we fail to rely on the team and people around us to do their best; instead, we take the burden of everything on our shoulders. Our crews are there to support us and help us reach the next goal in our organization, and we can’t do that without them. This February, we want you to focus on making emotional deposits. Build that relationship bank account up, so it isn’t such an issue when you need to make a withdrawal. If we want to be effective leaders, then we want our teams to have agency in their positions. Therefore, we have to give them the room to own what they do. Believe in them, and then they will believe in you!

Watch our General Manager Process meeting at this link. You will definitely learn more.

More About Emotional Withdrawals

Most of you are owners and perhaps the General Managers of your businesses! So, do you have the tools in place to help you be successful? Do you find yourself making emotional withdrawal after emotional withdrawal? Well, maybe you need a set of tools in order to help you sort things out and find out what that problem “something” really is.

How can “Action Flow Charts” help you run your shop?

Have you ever found yourself doing one thing, just to have it undone by someone following you up? Scenarios like these are all too common in the business world, and this is where effective business coaching can take you to the next level. Action Flow Charts can help you design a system of processes that ensure everyone is doing the next best task in the process. You have a customer, a service advisor, a technician, and an interconnected web of communication tangled in-between. The opportunities for mistakes are big, especially without effective “Action Flow Charts.” You know that “something” is wrong, but you can’t quite figure out what it is! Sometimes you need someone with fresh eyes to come in and help you see the problems in front of you.

Through YOUR Power of Consistency

You are the only one that can hold yourself responsible at the end of the day. The power of consistency comes down to staying on top of the tiny tasks, day after day because you know they all stack to bring you closer to your greater goal. We are better leaders when our team knows that they can rely on us to be consistent. In return, we want the same thing from them, so show them how to do it and lead by example.

Read about the McCaskey Brothers and how they really could have benefitted from effective “Action Flow Charts.”

Click to find out MORE.

Focus On Relationships

Take February to work on the relationships that mean the most to you. Your family, your loved ones, and the employees you foster in your business. The happier we are, the more we love; and the more we share our love, the better we are as people and business leaders. When you nourish your soul, your business will follow.

Exhausted From Emotional Withdrawals? We Can Help!

You Net Results’ team, tools, and processes are here in order to help you reach your next revenue goal! Struggling with emotional withdrawals and not even sure how to make a deposit? Our business coaching can help you build the structure to inspire your staff. Let’s maximize this daily operations opportunity!

Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, so you can make 2022 the best year of your business career.