- Helicopter Ride
- Mastery Management Module Review
- HireMAX Review (Job Position Pre-Planning Form)
Front Counter Workshop Six Series, Part 6: FAB-FIVE Repetitive Service
Topics covered in the last installment of our free Six Series for your front counter staff:- FAB-FIVE Repetitive Service
- Written Presentation Scripts
- Make a list of your FIVE write a script and practice, practice, practice!
- Use analogies
- Price tag of component if maintenance service are not done
- Use Oil Change as a comparison
FAB-FIVE Sample List
- Check Engine Light Test Service
- Induction Cleaning Service
- Coolant Flush Service
- Power Steering Service
- Brake Flush Service
Documents
In this workshop, we discuss some selections from Gary Gunn’s book Turnaround Point.
- Recipe for going broke (page 14)
- The Yes Process (page 15)
- The SOS Process (page 17)
- The 10/10/10 Process (page 17)
- Takeaways (page 19)
Documents
- Leadership Confidence review
- Silent Thief review
- Lotus Code… Six Steps Review
- TurnAround Point book five session review
Downloads
Front Counter Six Series, Part 5: FAIL Large or FAIL Small…
FAIL Large or FAIL Small…
Structured Conversation Pathways
- Isolate and PMI Scripts fill in the blanks
- These are your Front Counter Checklist items:
+++ / Needs / Benefits / Assume the Sale - The more you present the more they buy
- The less you present the less they buy
