In this clip from our recent Virtual Clinic online training class, Brian Gillis explains how a Vehicle Intake Form works in an auto repair shop. Line by line, Brian explains how this form pertains to managers and service advisors, as well as automotive technicians.
Vehicle Intake Form – Step By Step
Brian starts the vehicle intake form explanation. Customers fill out this form in order to explain their vehicle’s needs. This document helps us to clarify these details for each member of our staff, as the car or truck moves from customer to advisor to technician.
One of our members had a vehicle intake form, which they had personalized for their shop. Brian used it as the example to explain each part of the form, including the authorization section on the back. Each attendee of this Virtual Clinic event had a blank form in their handout, so they could review the steps real time and adapt them. Our friend Luke explained the importance of the form, from avoiding confusion on which part needed service, to collecting the customer’s information in order to contact them.
When Brian continued, he ran through each section of the Vehicle Intake Form, noting the importance of the production date. This date can ensure an errant part delivery won’t hold up the repair process. Also, when the customer details the issue in their own words, there is no margin for error or confusion. This protects both the customer and the shop.
Is Your Auto Repair Shop Ready For The Next Step? Book Your FREE Strategy Session!
Your independent automotive repair shop is lacking in direction. Maybe your business plan has stalled out. You are definitely not meeting your goals for growth. You need an experienced automotive industry coach who can help you. Then why not schedule a FREE business strategy session with You Net Results guide Brian Gills? You’ve got absolutely nothing to lose, so sign up today!
We will soon bid farewell to the old year and welcome the new. Now is the perfect time to reflect on your auto repair business and set some realistic auto repair New Years resolutions. At You Net Results, we understand the unique challenges auto repair shop owners face. Hence, in this blog, we’ll guide you through some key goals that can change your auto repair shop and set you on a path to long-term success. Let’s examine them.
Auto Repair New Years Resolutions #1: Streamline Operations
One of the most crucial resolutions for an auto repair business is streamlining operations. This means optimizing your workflow, reducing unnecessary downtime, and ensuring that your team operates efficiently. Consider automating routine tasks, implementing a reliable software system, and providing regular training for your staff. Our Auto Service Advisor Training can help you achieve these goals, so your shop will be more efficient and profitable.
#2: Invest in Training and Development
Your team is your greatest asset. In the auto repair industry, staying updated with the latest technologies and repair techniques is essential. Resolve to invest in training and development programs for your service advisors, technicians, and customer service staff.
You Net Results offers comprehensive training programs in order to improve your team’s knowledge and skills. That will enhance the customers’ experiences, guaranteed.
#3: Enhance Customer Experience
Customer satisfaction should always be a top priority. Make a resolution to go the extra mile in providing excellent customer service. Encourage your service advisors to communicate clearly with clients, explain repairs, and offer honest estimates. Happy customers not only return but also refer others to your shop. Our ARA (Auto Repair Advisor) program equips your team with the skills to exceed customer expectations.
Auto Repair New Years Resolutions #4: Set Clear Financial Goals
Financial stability is key to the long-term success of your auto repair business. Set specific financial goals for the year, such as growing revenue, reducing expenses, or raising profit margins. Regularly monitor your financial performance, then make necessary adjustments. You Net Results offers financial coaching to help you navigate the financial aspect of your business successfully.
#5: Embrace Technology
The auto repair industry is constantly evolving with new technologies and diagnostic tools. Staying up-to-date is essential for providing high-quality service. Resolve to embrace technology and invest in the latest equipment. You Net Results can help you select the right tools and technology in order to improve diagnostics and efficiency.
#6: Implement a Marketing Plan
Effective marketing is important for attracting new customers and retaining existing ones. Make a resolution in order to create a marketing plan for your auto repair business. Utilize online marketing, social media, and email campaigns so you can reach your target audience. Our website has a dedicated blog on “Auto Service Advisor Marketing Strategies” that can provide more info.
Auto Repair New Years Resolutions #7: Monitor Key Performance Indicators (KPIs)
In order to track your progress, establish a set of key performance indicators (KPIs) for your business. This can include metrics such as customer retention rates, average repair order value, and technician productivity. Regularly review these KPIs so you can use the data to make informed decisions and improvements.
We Can Help You Reach Your New Years Goals!
The beginning of a new year is the perfect time to set goals for your auto repair business. By following all that we have mentioned in this blog, you can position your business for growth and success in the coming year.
At You Net Results, we’re here to help you keep these resolutions. Our Auto Service Advisor Training and other programs empower both auto repair shop owners and their teams. Make this year a year of prosperity and excellence for your business by taking the first step toward improving. Contact You Net Results today, so we can help you get started. Book a complimentary consultation. Brian Gillis and our team will help you create the best marketing strategy for your business. Build trust, showcase expertise, and ensure repeat business. Let’s make 2024 the best year of your business life!
As an auto repair shop owner, you know a streamlined, efficient process is the best way to succeed. Standard operating procedures (SOPs) are key to meeting this goal. SOPs help standardize processes, reduce overhead, and improve service. All the while, you establish a more positive, predictable outcome for customers. Let’s look at why SOPs are so important in auto repair shops.
Reducing Costs & Overhead with SOPs
Each auto repair SOP reduces costs and overhead. You will streamline your processes, thus saving time and money. SOPs also make it easier to train new employees, since they won’t have to learn everything from scratch. Staff just need to follow the established protocols. This can also help reduce mistakes as everyone follows the same process each time.
Providing Better Service with SOPs
Using SOPs in your auto repair shop helps you provide better customer service. Having known protocols makes sure that all repairs are done efficiently. When customers know their cars are being fixed by a pro, it eases their minds. Also, if a repair job goes wrong, clear SOPs help resolve issues quickly.
Establishing Predictability with SOPs
Finally, SOPs establish predictability. SOPs clear up expectations for both employees and customers. This creates a sense of order and consistency. Thus, everyone feels more at ease.
Using SOPs critically reduces costs and overhead. This provides better service and predictability for both employees and customers alike!
These systems are a must in today’s market! Clear, concise rules make training new employees much easier. All the while, you still provide excellent customer service. In order to stay ahead, invest in comprehensive SOPs for your business!
You Net Results Will Help You Start Your Auto Repair SOP Journey
Contact You Net Results today. We’ll guide you in building critical SOPs! Book a free call. Brian Gillis and team will help build your foundation. Plug into a vast network of auto repair shops who work together to strengthen the industry! Let’s make February the best month of your business life!
Vehicle Intake Form – Step By Step
