Daily Operations with Lane Assist – #5 Hexagon
- PARP
- Work Flow Plan
- Written SOPs
sop
By Paradee
The Benefits of an Auto Repair SOP
As an auto repair shop owner, you know a streamlined, efficient process is the best way to succeed. Standard operating procedures (SOPs) are key to meeting this goal. SOPs help standardize processes, reduce overhead, and improve service. All the while, you establish a more positive, predictable outcome for customers. Let’s look at why SOPs are so important in auto repair shops.
Reducing Costs & Overhead with SOPs
Each auto repair SOP reduces costs and overhead. You will streamline your processes, thus saving time and money. SOPs also make it easier to train new employees, since they won’t have to learn everything from scratch. Staff just need to follow the established protocols. This can also help reduce mistakes as everyone follows the same process each time.
Providing Better Service with SOPs
Using SOPs in your auto repair shop helps you provide better customer service. Having known protocols makes sure that all repairs are done efficiently. When customers know their cars are being fixed by a pro, it eases their minds. Also, if a repair job goes wrong, clear SOPs help resolve issues quickly.
Establishing Predictability with SOPs
Finally, SOPs establish predictability. SOPs clear up expectations for both employees and customers. This creates a sense of order and consistency. Thus, everyone feels more at ease.
Using SOPs critically reduces costs and overhead. This provides better service and predictability for both employees and customers alike!
These systems are a must in today’s market! Clear, concise rules make training new employees much easier. All the while, you still provide excellent customer service. In order to stay ahead, invest in comprehensive SOPs for your business!
You Net Results Will Help You Start Your Auto Repair SOP Journey
Contact You Net Results today. We’ll guide you in building critical SOPs! Book a free call. Brian Gillis and team will help build your foundation. Plug into a vast network of auto repair shops who work together to strengthen the industry! Let’s make February the best month of your business life!
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Review of these Five Staff Sessions:
- STS – Staff Training Sessions SOP 205
- SBS – Staff Behavior Sessions SOP 206
- SPS – Staff Potential Sessions SOP 207
- SMS – Staff Mentoring Sessions SOP 208
- SOS – Staff One on One Session SOP 208-1
Downloads
Photo by Tetiana SHYSHKINA on Unsplash
Document & Implement, The Power Of SOPs
Have you ever walked through your business and noticed people performing the same task in five different ways? You aren’t sure which one is the fastest, but you are sure that you would prefer everyone do it one defined way. At least then, you can measure what is wrong and decide how to improve. That is where SOPs (Standard Operating Procedures) come in, and they only get better from there!
While SOPs may seem like a lot of work to create, they will save you time and money in the long run. By having SOPs in place, you can train new employees more quickly and easily. Making it easier to monitor employee progress, measure tasks, and improve company culture. Most importantly, SOPs can help you net more revenue!
What are SOPs?
SOPs (Standard Operating Procedures) are simply detailed instructions on how to perform a task. They vary widely! SOPs can be as simple as a one-page document or complex manuals that are hundreds of pages long.
When composing SOPs, and when considering how standard operating procedures can transform your auto repair shop. Keep in mind that they should be clear and concise. So that anyone who reads them can understand and follow the instructions. Standard operating procedures should also be specific enough to complete a task thoroughly but digestible and actionable.
As old as time, SOPs are nothing new. In fact, they have been around for centuries in one form or another. The military has used SOPs for millennia to ensure that their soldiers are efficient and effective on the battlefield. SOPs were first formalized in the industry during the early days of the automobile assembly line. The auto repair industry developed SOPs to ensure that each car was built the same way, with the same high level of quality.
Should I use SOPs in my auto repair shop?
Today, SOPs are used in businesses of all types and sizes, from small mom-and-pop shops to large multinational corporations. SOPs provide a process or set of steps to complete a task so that employees perform the same way every time. This consistency saves time and helps to ensure quality and avoid mistakes. You can use them in any industry, but they are especially helpful in service-based businesses, such as auto repair.
With the incredibly complex nature of auto repair tasks and workflows, it is essential that you take steps to standardize things. This will not only help reduce confusion and improve efficiency, but it will help you get new employees up to speed faster!
Business coaching Through You Net Results
We know this process is daunting, and that is why you have us at You Net Results. We guide you through the process with detailed templates and instructions. We’ve helped countless auto repair shops do the same, netting greater returns as a result.
Contact You Net-Results today for a complimentary consultation. Brian Gillis & team will help you build your SOPs and plug you into a vast network of auto repair shops, working together to make the industry stronger! Let’s make August the best month of your business life!
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Leadership Process – What Would You Do? (previous episode)
“What would you do?” Agenda: SOP #0122
Topic: Hero or Idiot? How to handle the intermittent failures without getting your lunch eaten….
Downloads
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Today’s Agenda Topic
Creating an Onboarding Process for New Hires (SOP-617)
To create a comprehensive onboarding process for new hires, so they will feel part of our team, while retention and productivity improves. There is nothing like knowing all the ins and outs of the new position.
Downloads
SOP #219 Formation and Review
WOIT Discussion and Notes Formation and Review
- Comprehensive Shop Assessment Tool Part 3 of 3
- 23 Sections
- Spreadsheet Tool
Downloads
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Management Process – Comprehensive Shop Assessment Tool, Part 2 of 3
Watch Part 1
SOP #0219 Comprehensive Shop Assessment Tool
Are you Managing People or Processes? Stop managing People – start managing Processes!
Today’s Agenda Topic
- Comprehensive Shop Assessment Tool Part 2 of 3
- 23 Sections
- Spreadsheet Tool
Downloads
Photo by Dan Dimmock on Unsplash
Do you ever feel like you should be doing better? Even though your business is so successful and so busy, you aren’t seeing the return you should be. This is a very common scenario, so don’t worry. We all get tied up in the daily operations labyrinth, and then we lose sight of the intricate problems weaving in-between. The truly frustrating thing is that the more you grow, the better you do. The more successful you become, it’s more likely your shop is losing money to silent thieves.
What if we told you that you are more than likely the victim of what we call “Silent Thieves”? When these sneaky business problems exist, they ever-so-quietly eat away at your bottom line. Silent thieves are process problems which go unseen and unheard beneath the hustle and bustle of daily operations.
Money losing “Silent Thieves” include poor:
- Leadership processes
- Management processes
- Front counter processes
- Staffing processes
- Inventory management
- Standard Operating Procedures (SOPs)
- How-to Manuals
The list goes on, and these may seem like obvious things that you already have documented. However, we consistently find that businesses do not effectively produce these processes across the board.
How do you get everyone on the same page when dealing with your staff? What methods can streamline your processes? How do you increase efficiency as a byproduct? These are all questions that you can answer by getting rid of your silent thieves!
How Can I Get Rid Of My “Silent Thieves”?
If it was easy, everyone would have already figured it out. Just like every superhero needs a sidekick, you need a helping hand in your business. Two heads are better than one, and sometimes, we become blinded to what is beyond the trees (so to say). Effective business coaching can help restore your business vision to 20/20; and beyond!
It starts with:
- Identifying your KPIs
- Evaluating your books
- Examining your daily operations
- Restructuring your Standard Operating Procedures
- And more
If you can’t measure it, then you can’t fix it. That is, if you don’t know how big or how bad the problem is, then you can never produce an effective solution. But where do you start? How do you measure it, and how do you quantify those measurements? Don’t worry, because we can help you with every step of that process.
Losing Money? Worried You Can’t Turn Your Shop Around? You Can Do This!
Looking deep inside your business and coming to terms with the shortcomings can be a humbling experience, but that is the necessary step to bring you and your family closer to your dreams. Today is the day that you start. When we work together, we can do this.
You Net Results Can Help Stop Your Auto Repair Shop From Losing Money
Do you need help when identifying your silent thieves? Should you be doing so much better, considering how busy your business is? We are here to help – this is what we do at You Net Results. We take you to the next level in your business future by giving you the “You Tools” you always knew you needed. The real value lies in connecting you with like-minded auto repair shop owners spurring each other on to success.
Don’t hesitate to contact You Net Results today in order to set up a complimentary consultation. Brian Gillis and team will guide you through the murky waters of silent thieves, thus bringing you one step closer to your dream revenue. Let’s make 2022 the greatest year of your business life!
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
SOP #0219 Comprehensive Shop Assessment Tool
Are you Managing People or Processes? Stop managing People – start managing Processes!
Today’s Agenda Topic
- Comprehensive Shop Assessment Tool Part 1 of 3
- 23 Sections
- Spreadsheet Tool
