fbpx

sop

video
play-sharp-fill

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

  • Comprehensive Shop Assessment Tool Part 1 of 3
  • 23 Sections
  • Spreadsheet Tool

Downloads

Powerpoint PDF

Leadership Process

video
play-sharp-fill
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

  • To create systems and processes
  • To execute and ensure great Communications is being executed by all staff members
  • Don’t try to be liked – Do what is right!

Downloads

Powerpoint PDF

Leadership Process

video
play-sharp-fill

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • SOP Formation and Review
  • WOIT Discussion and Notes Formation and Review
  • Top 10 Areas That Will Impact Your Business the Most
  • Top 10 Things Exercise – Pick Three
  • SOP #0118-3

Downloads

Powerpoint PDF

Leadership Process

video
play-sharp-fill

SOP Formation and Review

SOP #100-1 Paint Your Picture Each Year

WOIT Discussion and Notes Formation and Review

Paint your own 2022Paint Your Picture for 2022 REPLAY

  • Come Paint a picture for 2022
  • Clarify key goals and accomplishments
  • You want to see happen
  • Get started in 2022
  • Come and Bring Your Paint

Downloads

Powerpoint PDF

People Process

video
play-sharp-fill
SOP 0600-1 Formation and Review

WOIT Discussion and Notes Formation and Review

Comprehensive Review: Hiring and Recruiting

Have you ever wondered how to hire effectively? To Recruit for bench strength?

  • Learn about proven techniques
  • Learn about resources for hiring and recruiting

Downloads

Powerpoint PDF

People Process

video
play-sharp-fill
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-5 – SOP – Unit 5: The Customer Visit
    To establish and define what ingredients go into creating our Recipe for Customer Visit Techniques and what it looks like, feels like, taste like and smells like in our auto repair business
  • To help everyone understand how it all blends together in our Recipe for Your Customer Visit.

Downloads

Powerpoint PDF

People Process

video
play-sharp-fill

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-3 – SOP – Unit 3: First Class Service Part 2 of 2
    • To establish and define what ingredients go into creating our Recipe for First Class Service
    • What it looks like, feels like, tastes like, and smells like in our auto repair business
    • To help everyone understand how it all blends together in our Recipe for FCS

Powerpoint PDF

People Process

video
play-sharp-fill

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-3 – SOP – Unit 3: First Class Service Part 1
    • To establish and define what ingredients go into creating our Recipe for First Class Service
    • What it looks like, feels like, tastes like, and smells like in our auto repair business
    • To help everyone understand how it all blends together in our Recipe for FCS

Downloads

Powerpoint PDF

Forgetful Fred

Auto Repair Management SOP Can Fix Forgetful Staff Problems

Image by Gerd Altmann from Pixabay

Have you heard the story about Forgetful Fred? Maybe you have had problem employees like Forgetful Fred. If you’ve been in business for a while, the chances are good that you have at some point.

He kept forgetting to come to work on time. Then, he kept forgetting to call the customers when promised.

He kept forgetting to update the WorkFlow Board. Then, he kept forgetting to deposit his check each week.

He kept forgetting to GO FOR NO with each customer.

Go For No Questions For Problem Employees

In our GO FOR NO workshops, we detail how to deal directly with the Forgetful Freds working within our team. If you’re not already signed up for the training offered by You Net Results, we will discuss this topic at length.

For a minute, we invite you to pay attention to the various things that could be affecting Forgetful Fred’s behavior. Ask yourself — or go directly to the Forgetful Freds in your life and ask them — the following questions:

  1. Is there something going on at home that is affecting performance?
  2. Are they getting enough sleep?
  3. Is there an underlying health issue that we may or may not know about?
  4. Is this person usually eager and motivated?
  5. Does this person show signs of a stroke, dementia, or heart issues?
  6. Is this person mourning the loss of something?
  7. Are you providing a supportive and safe work environment for this individual?
  8. Could this person be getting bullied or abused at work or elsewhere?

Problem Employees? Check Your SOPs!

After you have ruled out all of the above, the next step is to check your Standard Operating Procedures and ask the following questions:

  1. Has this person been trained over a long enough time?
  2. Are all the SOPs written out or recorded on video so they can actually “see” the different steps to success and corresponding checklists?
  3. Are both the processes and procedures clear, or are they confusing?
  4. Has anyone else tested out the SOPs to make sure they are current, as well as accurate?
  5. Is there a communication issue that could be causing all of these issues?
  6. Is it clear who the problem employee reports to, and what their complete job duties entail?
  7. Have you communicated so that this person truly understands what to do?
  8. Or, are you accidentally expecting this individual to read your mind and assume they know what you know?

Look, these questions may sound silly, but we ask them for this reason:

We don’t ever hire dumb people, do we? No, we don’t. However, when we hire talented and bright individuals to fill a role within our team, our lack of clear processes and systems can force them to fail, falter, or forget.

Once you have resolved your system’s issue, the chances are excellent that problem employees like Forgetful Fred will lose their negative nicknames. You might soon have a Faithful Fred, Kickass Kathy, or Superhero Steve.

Take the NO Fear Journey with Brian Gillis

At You Net Results, we facilitate coaching groups for auto repair shop owners. Together, we can all reach a turnaround point. You can emerge from this experience moving from a business owner to a confident business leader. Thus, you will eliminate the things that hold you back.

Are you ready? Let’s do this.

To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.

Daily Operations Process

video
play-sharp-fill

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0539 – SOP- Going Paperless, How, Why, When and Where
  • Brian Beatty shares how he does it

Downloads

Powerpoint PDF

Hide picture