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• If this job could talk, what would it say?
• Recruiting Processes and Practices – great sharing conversation and practical tips, snapshot review
• Hiring Processes and Practices – great sharing conversation and practical tips, snapshot review

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First Hour

Many callback examples talked about! There is nothing like a phone call with your voice. Text and email work, but a phone call is still the best. There is nothing like hearing, “I am glad you called…”

Also:

• Exploring Script Writing
• Don’t win it
• Write a script and role play it several times before you make the call

Second Hour

• Gut Punch script and role play
• Customer options
• Tell a story
• Financing options

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Front Counter Workshop Booklet – May 2020

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First Hour

• Script Enhancements
• PMI Script Role-Play Part 1

Second Hour

• PMI Script Role-Play Part 2
• Full System Isolate and PMI Two Step approach
• Wound the car by getting started on the work immediately
• Go For No Concept #19: No doesn’t mean never. No means not yet. Keep going – Don’t quit.

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Front Counter Workshop Booklet – May 2020

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YNR Building Blocks

• Confidence
• BrandScript
• Thieves
  

Turnaround Point Book

• Fixing A Low Gross-Profit Margin p.72-73, PLUS Takeaways and Golden Nuggets
• Checking Under The Hood Point TWO: TCODB = True Cost Of Doing Business,

Other Items

• FREE Seven Rotational Tuesday Zooms Promo
• Board Huddles: “A” Players Huddle, “A” Players match ISO and PMI Daily $$
• Front Counter Workshop Monthly Promo

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Powerpoint PDF