30/60/90 Printed and How to Use It (Front Counter Workshop Clip)

30-60-90 Principle

30-60-90 Principle

In this clip from the May 20th Front Counter Workshop webinar, Brian discusses a few scenarios that service writers might encounter. When your customers bring their vehicles in for recommended checkups at 30/60/90k, advisors must print out a checklist. During this scheduled maintenance, it is important that front counter personnel and technicians are thorough. Making the right recommendations when sharing the printout should always be part of this car service system.

Car service system - returning key to customer30/60/90 Car Service System Discussion

The YNR members on the call then propose specific services to recommend. What if the customer objects after that? Perhaps your customers who have read their manuals will reject recommendations when your service writers make them. “The manual does not recommend checking that part at this mileage, so I will opt out.”

Brian guides us how to respond when such instances occur. These are core tenets in systems that both build customers’ confidence and maximize your profits.

Put the most effective systems to work in your auto repair shop!

Do you and your front counter team need hands on, real time training? If your profit margins are not what you wish they were, then the answer is always yes! Learn the systems that run a successful automotive repair business, as well as how to teach them to your people. We offer LIVE online webinar groups every week. They are also archived on our site for you to view at your convenience. Sign up for our monthly services today!

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