- If this job could talk, what would it say?
- Recruiting Processes and Practices – great sharing conversation and practical tips, snapshot review
- Hiring Processes and Practices – great sharing conversation and practical tips, snapshot review
First Hour
Many callback examples talked about! There is nothing like a phone call with your voice. Text and email work, but a phone call is still the best. There is nothing like hearing, “I am glad you called…”
Also:
- Exploring Script Writing
- Don’t win it
- Write a script and role play it several times before you make the call
Second Hour
- Gut Punch script and role play
- Customer options
- Tell a story
- Financing options
Downloads
First Hour
- Script Enhancements
- PMI Script Role-Play Part 1
Second Hour
- PMI Script Role-Play Part 2
- Full System Isolate and PMI Two Step approach
- Wound the car by getting started on the work immediately
- Go For No Concept #19: No doesn’t mean never. No means not yet. Keep going – Don’t quit.
Downloads
YNR Building Blocks
- Confidence
- BrandScript
- Thieves
Turnaround Point Book
- Fixing A Low Gross-Profit Margin p.72-73, PLUS Takeaways and Golden Nuggets
- Checking Under The Hood Point TWO: TCODB = True Cost Of Doing Business,
Other Items
- FREE Seven Rotational Tuesday Zooms Promo
- Board Huddles: “A” Players Huddle, “A” Players match ISO and PMI Daily $$
- Front Counter Workshop Monthly Promo
Downloads
- Confidence
- YNR StoryBrand BrandScript
- Silent Thief
- Customer Retention
- Passion Determines Direction
- Missed Sales File and SOP
