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Daily Operations Process

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SOP 502 Formation and Review

WOIT Discussion and Notes Formation and Review

Easy Steps for Dollars

  1. Determine who is going to be called back
  2. Write the scripts
  3. Rehearse the scripts
  4. Set a day and time each week
  5. Assign the staff member
  6. Utilize Missed Sales Files as well

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People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Today’s Agenda Topic

Creating an Onboarding Process for New Hires (SOP-617)

To create a comprehensive onboarding process for new hires, so they will feel part of our team, while retention and productivity improves. There is nothing like knowing all the ins and outs of the new position.

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People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP 616 Employee of the Month

How-To: Employee of the Month

  1. Set criteria for each staff position
  2. Make it as objective as possible
  3. Create a checklist or scoring sheet
  4. Explain the details of how this will work to all staff members
  5. Prepare to select the staff member based on your Criteria
  6. Don’t do this if you are going to stop and start; It will not work well!

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Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

  • To create systems and processes
  • To execute and ensure great Communications is being executed by all staff members
  • Don’t try to be liked – Do what is right!

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Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • Hiring The Right People – SOP #118-8
  • To create systems and processes to learn and execute, so we all can ensure we hire the right people / best fit people – so the customers win, staff members win, and the company wins. WIN_WIN_WIN with HTRP!
  • YNR Library Resources found listed in SOP 118-8
  • PDF of Monty’s book pages are in Dropbox

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Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Creating a Strong Culture with One-on-Ones #0118-9

  • To create a systemic One-on-One process to build a strong culture within our company.
  • So all staff members feel heard and valued.
  • The best way to invest in each other’s success.
  • Helping people realize their work here is more than a job.
  • But a valuable position in our success.

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Self Made Leadership Is A Myth

The Lone Wolf Approach to Leadership

We romanticize the image of the “Self-Made Man” and “Self-Made Woman” in American society. The idea is that this person pulled up their bootstraps and then walked out in the business wilderness as a lone wolf with no pack to help them. It makes for a great Liam Neeson movie, but what if we told you that this is exactly that? This leadership idea is fictional, and it doesn’t exist. There is no such thing as the “Self-Made Individual”. It’s a myth. Every successful person you know and every leader you aspire to be employed a support team which helped them navigate the wilds.

Leadership sometimes means leaning on your staff - trust other experts you work with!

Whether you realize it or not, you are where you are as a result both of your own hard work and the support of the people around you. All the teachers, parents, employees, friends, and mentors that were there for you through both thick and thin. They believe in you, and now it is time to see their value for what it is worth. You hone a set of behaviors over time called leadership skills. Just like the best teachers and coaches we know, you have to develop the skill in order to perfect it.

You Can Do This – It’s Proven to Work

Fixing the ingrained leadership faults and shortcomings that we believe we have is possible through practice and good coaching. While some people have that innate ability to lead, most people find their ability through trials and tribulations. The best leaders we know faced great hardships on their way up. You have the team and you have the support. Now, you just need to learn the best way to lead the charge for everyone.

Take the YOUTOOLS Leadership Journey with Brian Gillis

At You Net Results, we plug you into a powerful network of other business leaders, where you share and grow off of each other’s successes and hardships. We get rid of that lone wolf approach and then transform it into a true collaborative leadership mentality. People want to see that their leaders understand them, as well as the world around them. As a leader, it is important to see the value in the people around you; to enhance their ownership of their role in your business life.

We teach you about the “Silent Thieves” ruining your ability to lead and perform as a business effectively. Then, we help you fix your processes and procedures to meet those challenges. With the right procedures, team, and mindset, you can achieve anything. You Net Results can guide you down that path.

Are you ready? Let’s do this. 

Don’t be a lone wolf. Join our awesome community of industry leading business owners so you can become the leader you were meant to be! Let’s Maximize this Daily Operations Opportunity.

In order to find out more, contact us for a complimentary consultation. Brian Gillis will discuss your concerns, your strengths and help you find ways to improve your leadership skills and company culture. Not everyone is born a leader, but everyone can become a leader…

Forgetful Fred

Auto Repair Management SOP Can Fix Forgetful Staff Problems

Image by Gerd Altmann from Pixabay

Have you heard the story about Forgetful Fred? Maybe you have had problem employees like Forgetful Fred. If you’ve been in business for a while, the chances are good that you have at some point.

He kept forgetting to come to work on time. Then, he kept forgetting to call the customers when promised.

He kept forgetting to update the WorkFlow Board. Then, he kept forgetting to deposit his check each week.

He kept forgetting to GO FOR NO with each customer.

Go For No Questions For Problem Employees

In our GO FOR NO workshops, we detail how to deal directly with the Forgetful Freds working within our team. If you’re not already signed up for the training offered by You Net Results, we will discuss this topic at length.

For a minute, we invite you to pay attention to the various things that could be affecting Forgetful Fred’s behavior. Ask yourself — or go directly to the Forgetful Freds in your life and ask them — the following questions:

  1. Is there something going on at home that is affecting performance?
  2. Are they getting enough sleep?
  3. Is there an underlying health issue that we may or may not know about?
  4. Is this person usually eager and motivated?
  5. Does this person show signs of a stroke, dementia, or heart issues?
  6. Is this person mourning the loss of something?
  7. Are you providing a supportive and safe work environment for this individual?
  8. Could this person be getting bullied or abused at work or elsewhere?

Problem Employees? Check Your SOPs!

After you have ruled out all of the above, the next step is to check your Standard Operating Procedures and ask the following questions:

  1. Has this person been trained over a long enough time?
  2. Are all the SOPs written out or recorded on video so they can actually “see” the different steps to success and corresponding checklists?
  3. Are both the processes and procedures clear, or are they confusing?
  4. Has anyone else tested out the SOPs to make sure they are current, as well as accurate?
  5. Is there a communication issue that could be causing all of these issues?
  6. Is it clear who the problem employee reports to, and what their complete job duties entail?
  7. Have you communicated so that this person truly understands what to do?
  8. Or, are you accidentally expecting this individual to read your mind and assume they know what you know?

Look, these questions may sound silly, but we ask them for this reason:

We don’t ever hire dumb people, do we? No, we don’t. However, when we hire talented and bright individuals to fill a role within our team, our lack of clear processes and systems can force them to fail, falter, or forget.

Once you have resolved your system’s issue, the chances are excellent that problem employees like Forgetful Fred will lose their negative nicknames. You might soon have a Faithful Fred, Kickass Kathy, or Superhero Steve.

Take the NO Fear Journey with Brian Gillis

At You Net Results, we facilitate coaching groups for auto repair shop owners. Together, we can all reach a turnaround point. You can emerge from this experience moving from a business owner to a confident business leader. Thus, you will eliminate the things that hold you back.

Are you ready? Let’s do this.

To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.

People Process

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SOP Formation and Review

Mighty Large Imperative

  • Your Staff Development UNITS
  • SOP 615-1 Formation and Review and Review
  • UNIT 1: Mission Statement / Company WHY / Vision

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People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Extreme Importance of your Staff Development Modules
Come be part of constructing the necessary Modules. The look, the feel, the function, the contents. Overarching Discovery Time!

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