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staff

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In today’s WOIT, we discuss specific items and tasks that can be managed.

People In Overdrive

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Is the technician shortage shrinking? Let’s discuss.

Leadership In High Gear

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Today’s Topic: Details of an Effective Performance Review

People In Overdrive

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Today’s discussion focuses on hiring and recruiting.

  • Top characteristics seek in advisors and technicians
  • Top characteristics we want to avoid in advisors and technicians

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General Managers and Focus on Customer Satisfaction

  • What customers satisfaction criteria do you have?
  • Is your staff empowered to resolve complaints?
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