staff

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Today’s Topic: Details of an Effective Performance Review

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Today’s discussion focuses on hiring and recruiting.

• Top characteristics seek in advisors and technicians
• Top characteristics we want to avoid in advisors and technicians

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General Managers and Focus on Customer Satisfaction

• What customers satisfaction criteria do you have?
• Is your staff empowered to resolve complaints?

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• Dissecting Chapter 6 of Excellence Wins by Horst Schulze – “more than a pair of hands”.
• Sharing of great hiring practices.