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Front Counter Workshop Six Series, Part 6: FAB-FIVE Repetitive Service
Topics covered in the last installment of our free Six Series for your front counter staff:
FAB-FIVE Repetitive Service Written Presentation Scripts Make a list of your FIVE write a script and practice, practice, practice! Use analogies Price tag of component if maintenance service are not done Use Oil Change as a comparison FAB-FIVE Sample List Check Engine Light Test Service Induction Cleaning Service Coolant Flush Service Power Steering Service Brake Flush Service Documents Powerpoint PDF
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Front Counter Six Series, Part 5: FAIL Large or FAIL Small…
FAIL Large or FAIL Small… Structured Conversation Pathways
Isolate and PMI Scripts fill in the blanks These are your Front Counter Checklist items: The more you present the more they buy The less you present the less they buy Documents Powerpoint PDF
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Front Counter Six Series, Part 4: Prepare, Audit, Rehearse, Present
What is PARP? Discover what you need to know! Brian delivers a great message,
Setting Yourself up for Success: P repare: What do you do to get the facts?A udit: What do you do to account for items?R ehearse: Do your rehearse? If not why not?P resent: When you are prepared, audited, and rehearsed, you can present with conviction!
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Front Counter Six Series, Part 3: Call Backs
In this FREE Front Counter meeting event, we talk about a pivotal component in our chain – Call Backs! A few points we covered:
Always ask for updating their email address to fill the sales funnel There are NO Slow days – Just Low Car Count Days Three Day Courtesy Call State Inspection Call Oil Change Reminder “Haven’t seen you in ____ …” “We are open” Bag Review Missed sales “Buy 1, Get Three Free” offer Warranty call – midway through / running out Downloads Powerpoint PDF
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Front Counter Six Series, Part 2: Go for NO!
In this session, we discuss the book “Go for No!”, specifically
Chapter 11: “Then How Did You Know He was Done?”. Also, we talk about Go for No Concept #15: “Never make decisions for others as to what they’ll decide, do, or spend”. Concept #6 “Your reaction to YES or NO should be of equal emotional intensity” also comes to the table. Downloads “Go For No” Chapter 11, Page 5 “Go For No” Concept #15, Page 35 Front Counter 6 Series – Session 2 Powerpoint PDF “Go For No” Concept #6
