- Dissecting Chapter 6 of Excellence Wins by Horst Schulze – “more than a pair of hands”.
- Sharing of great hiring practices.
recruiting
- 0601 – SOP – Recruiting
- Recruiting Process for People
- Keeping Your Bench Process Full
- Finding the Best Fit Process
Downloads
SOP 0600-1 Formation and Review
WOIT Discussion and Notes Formation and Review
Comprehensive Review: Hiring and Recruiting
Have you ever wondered how to hire effectively? To Recruit for bench strength?
- Learn about proven techniques
- Learn about resources for hiring and recruiting
Downloads
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
SOP #0605 and SOP #0609
WHAT IS P.A.H.R.?
PAHR (we call it the Boston pronunciation of “PAR”) is a simple 4-step process that we developed to help organizations improve their hiring processes and increase their hiring and retention success. In 2013, we decided to create a process that captures much of what our company offers and give our clients some choices they can make to fit their differing needs. Throughout the process, you will find options for you to use in your organization.It is not meant to be all inclusive, but rather a starting point for you to create an effective plan.
SOP #605 – PAHR (Prepare – Attract – Hire – Retain)
SOP #609 – PAHR Process Word Doc
Downloads
If you are looking to expand your team and grow your business, you must put your systems and processes in place, so new hires can learn them. Otherwise, you’re in for a surprise with people winning stupid prizes by playing stupid people games.
What?! Yes, that’s right. Let me explain.
How many times have you hired someone who you thought was a promising candidate? Someone who interviewed well, passed your criteria, and looked like a winner on paper. Then, you hired that individual and found later that they were poor performers. Or worse, you thought they were just plain stupid.
Do you really think they were stupid? Seriously, after all that vetting, do you think you hired someone dumb? I would argue that you didn’t hire a foolish person. Instead, you had non-existent or poorly defined systems and procedures in place — if there was any documentation at all — and that “stupid” person was thrown into the fire with no procedural support system.
After all, we don’t hire dumb folks. Instead, we have lacking systems and processes that make them look stupid and force them to underperform.
In short, it’s not their fault. It’s ours. We failed them because no one is inherently stupid. But too many business owners don’t recognize this, and they continue pretending. They’re winning stupid prizes by playing stupid people games. Here’s what I’m talking about:
Stupid people…or stupid business practices?
I was talking with a shop owner recently. During the course of our conversation, he told me everyone he hired was stupid, and they never did what he told them to do. I asked him who hired them? There was silence on the phone. Was it the owner or the people? What prize do you think he won?
Quite frankly, it’s a stupid way to run a business.
Let’s rid ourselves of this “stupid” label and take a different approach.
If you were to build a house and laid the foundation before meeting with the architect, you have on your hands a failed and expensive home-building process. Your systems and processes dictate your success, and we have seen too many small business owners jump into action without having a solid plan called systems and processes in place. That is why Standard Operating Procedures or SOPs are critical to the success of any business.
McDonald’s and other major fast-food chains have learned how to streamline SOPs in such a way that the average 16-year-old high school student can train in one or two days and become highly productive within their first week of employment.
So here’s the question: What is preventing you from hiring intelligent and talented people who prove to you over time that they are worthy? What’s stopping your new hires from reaching success is your lack of Standard Operating Procedures guiding them steadily toward that success.
Let us help you solve your systems problems!
If you are genuinely searching for a streamlined system that will help your employees win, your business grow, and will lower your stress level, and you need to adapt well-thought-out systems and processes. When you work with You Net Results, we will take you through proven systems and techniques that will help your business grow. Our strategies help shop owners reach their next million dollars in revenue and help their company culture thrive as well.
Who do you know that could benefit from well-documented, seamless systems and processes? If you know anyone who could benefit, including yourself, please schedule a consultation with You Net Results. After all, great intentions don’t pay the bills. If you are willing to invest in yourself and your team, you are on the right track in avoiding stupid people games that waste your time and money.
At You Net Results, we dedicate many training hours to business systems. Our classes and coaching sessions address how to reduce mistakes and prevent lost details. To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.
- SOP Formation and Review
- SOP #0605 PAHR (Prepare – Attract – Hire – Retain)
Documents
- 0600 – SOP – Overall People Process
- 0601 – SOP – Recruiting
- 0518 – SOP – Answering Incoming Phone Calls
Downloads
Powerpoint PDF
SOP – Recruiting (YNR_061)
SOP – Overall People Process (YNR_0600)
SOP – Answering Incoming Phone Calls (YNR_0518)
If this job could talk, what would it say?
The automotive repair industry comprises a variety of distinct positions. Check out this this short clip from our members only People Process workshop. Brian Gillis and the callers explain automotive jobs. The You Net Results group members outline both the jobs’ tasks and their relationships to each other. Each shop owner on the call shares their knowledge from decades of adapting to an ever changing industry. Do you think you know everything about each job description in the automotive field? These pros all bring up some great points that you may have never considered. Don’t miss out! Watch this clip now.Explain automotive jobs: Owner and General Manager
First, Brian asks members what it means to be an automotive repair shop owner. Andy recalls his experience working his way up to the position of Owner of his own family’s repair business. He describes “replacing himself” by delegating tasks to other staff members. Sometimes it does not work out immediately. In those instances, he needs to resume said chores temporarily. The bottom line is that owners have to wear many hats within the auto repair business, thus they need to stay on their toes to adapt to change.
Our own Jim Ryckman chimes in to describe a General Manager is responsibilities. He or she also must delegate jobs amongst the team. However, the GM is often on the floor, right in the action. Thinking on your feet is the key principle! Managers may assist with tickets, tracking parts inventory, and weekly organizational tasks for both the front and back of house staff. Sometimes, perhaps most importantly, they are the face of the shop to customers.
Your GM may need to engage clients in “show and tell” about the repair process, or grab them a cup of coffee. A great General Manager is willing to do anything to make your customers feel welcome! This important position is very challenging, but the more dedicated and flexible you are, the more rewarding it can be!
Explain automotive jobs: Front Counter Staff
Explain automotive jobs: Your Front Counter Staff, or Service Advisors, are crucial!
Whether you call it Front Counter Staff, Service Advisor, or Service Writer, this job is a crucial spoke in the automotive shop wheel. Cory explains what this job means to him, since he has experience with training his own front counter staff.
Service Advisors are the conduit between both your customers and your mechanics. They’re responsible for explaining the car’s repair needs to customers. They also must estimate how long repairs will take and how much they will cost.
“Job stacking” is a critical task for a Service Writer. Managing multiple jobs can be tough, so Front Counter Staff need to have excellent time management and organizational skills. Not to mention, they must work with vendors in order to ensure all necessary parts are in stock. The COVID-19 pandemic has presented new challenges to these workers, such as online communication with customers, due to social distancing requirements.
Cory believes that no other position is as integral to an auto repair shop’s income stream than the Service Advisor. You could say that no other auto repair position requires people skills more than that of a Service Writer.
What are the responsibilities of General Service Technicians?
When we explain automotive jobs, we must not leave out the General Service Technician – the heartbeat of your shop!
A General Service Technician is sometimes called a Mechanic by a lay person. It is undoubtedly the heartbeat of any auto repair shop. Techs often perform a thankless job. That is despite the fact that they are required to take regular ASE certification training.
While many facets of the auto repair process don’t change, technology advances dictate their continuing education. Who knows, your shop may have to service a self driving car in the very near future! Mechanics need to know everything from transmission repair to how to fix the computerized engines of 21st century cars and trucks.
Joe is a veteran shop owner who hails from the state of Alabama. He has seen it all in his day! First of all, Joe runs down the ever evolving responsibilities of technicians. He then recalls his own experiences as a mechanic, which began over 50 years ago. Before they engage in continued learning, each tech must have a strong foundation of general know how. Speed of service is also a crucial factor for technicians.
Mechanics are typically the lowest paid team members, but they have plenty of opportunities to advance their careers. General Service Technicians can learn many skills on the job. Whether at their existing shop, or in another industry, they can be valuable hires. Their communication with others in house, plus their flexibility, are important traits. Those skills can help a General Service Tech to eventually move up to an A Tech, Service Writer, or even Owner position over time.
Ready to learn more? Grow your shop’s bottom line with our weekly meetings!
Are staff relationships and automotive repair training confusing you? Do you struggle to put all of the pieces together? Then why not join one of our monthly coaching groups! You will have access to join our live weekly Zoom meetings. They cover topics such as budgeting for profit, hiring, leadership, and much more. Members also have 24/7 access to hours of previous training calls. A library of valuable documents will help to guide you. Sign up today!
- Number Savvy – Short Review
- Delegating skills vs. abdicating – Short Review
- PAHR – Prepare-Attract-Hire-Retain – very in depth discussion (Time 6:57-57:29)
Documents
Brian’s Know-How and Experiential
- Sample TTI Report Review
- Introduction page 2
- General Characteristics page 3
- Success Wheel page 11
- Driving Forces Motivators page 12-15
- DISC page 25-27
- Competencies page 42-52
