Are you an auto repair General Manager who struggles with confidence issues? Then you must watch this clip from our members only General Manager Process! Our host Brian Gillis asks the round table of automotive shop managers what being a confident leader means to each of them.
General Managers sound off on what it takes to make a confident leader
First, Brian calls on veteran shop owner Jerry Kaminski. Jerry jumps right in, asserting that both owners and managers must continually examine and refine their systems. Our friend Leon then adds that regular training sessions with a coaching group are crucial. Jim expands on that point that your group must be made up of like minded people who are just as passionate about the automotive industry as you are. If all parties are dedicated to studying and improving, then you will benefit from the time you have invested.
Edward, a successful Midas owner, chimes in to say that a confident leader must trust their own knowledge, as well as their shop’s processes. General Managers must ensure that all of their team members are consistently executing their processes and procedures. Following up is key.
Andy Arndt then reviews our company’s mission statement on helping general managers. Here at You Net Results, we are committed to teaching repair shop owners and managers how to become fearless. Jim then continues by reminding the class of our 25+ years of automotive industry experience. We work with individual general managers in order to help them define what success means to them. Then, we step by step help them to reach those goals.
Finally, Brian reviews. He stresses the importance of surrounding yourself with the right staff, as well as encouraging them to learn and implement the right systems.
Here is a clip from our Management Process Workshop, which is available exclusively for YNR members! Our group discusses how to use the hireMAX Job Pre-Planning form. This is a great tool for hiring new recruits. In fact, Norm Bobay’s well crafted document is an essential tool for recruiting any auto repair shop team members!
Brian begins by reviewing the some members only library content. Specifically, he takes us to Gary Gunn’s interview with Norm from our People in Overdrive section. Alongside the video interview are a series of document links. Brian reviews the Planning Form, then quizzes our members on their search for a new Service Writer.
He points out some of the sections in the form that could help the members on the call. Our members also give great examples of “hard” and “soft” skills which are necessary for certain jobs.
So many important skills go into being effective team members in the automotive industry. A lot of them may not come to mind until you start filling out the form. When filling out the form, do not overlook factors like basic communication skills, simple math, and computer knowhow. Even if you are hiring a mechanic or technician, these are crucial.
Plan your hiring process so you can build the right team!
Do not go into your hiring process blind! Sit down and take the time to consider all the factors you should in order to screen in the right hire. Perhaps more importantly, you will need to know how you can screen out the wrong ones! Prepare for a few minutes before you advertise the position. That will help you avoid many headaches later on!
Brian begins by reviewing the some members only library content. Specifically, he takes us to Gary Gunn’s interview with Norm from our 
