Topics discussed
- Overview of Leadership Process
- What are the You Net Results YouTools?
- Leaders Level Test
- More YouTools: 3P, PAHR, Five Tool Player, BNL, EMyth, Slight Edge, Lotus Code, NRC, ATL…
leadership
History was made way back on March 10, 2020. On that day, we held our very first You Net Results Zoom Webinar Meeting. Host Brian Gillis discussed the automotive industry Leadership Process with our fellow auto repair shop owners and managers. This class laid the groundwork for our auto repair leadership methods, so please enjoy the three clips below.
Sign up for one of our online membership programs to hear this meeting in its entirety, plus hours and hours of additional content. We update our YNR members only library each and every week!
1: Automotive Industry Leadership – Introduction to You Net Results Guides
At the 4:30 mark, Brian starts the discussion of Leadership as a process. As you may have guessed, our proprietary Youtools are here to help you facilitate that process. Brian and Jim then take turns detailing how You Net Results came together. Jim reviewed Brian’s credentials in the automotive industry, before Brian did the same for Jim.
2: YouTools Leader Level Test
Next, Jim explains the six steps automotive service center owners go through to build their leadership process:
- Thinking
- Words
- Action
- Habits
- Perseverance
- Attainment
“Measure twice; cut once” is a phrase wise leaders live by. When you haven’t taken the proper time to think out your problem solving strategy, you’re tempted to go straight to “action”. Once you’ve gotten your thinking straight and written down your plans (words) in the form of your How-To Manual, you’re finally ready for action.
With a manual full of detailed SOPs for every action you and your staff, it’s now time to train those SOPs every day. This makes the using the right steps a habit for the whole shop. It won’t be easy. You need perseverance – mastering those habits – in order to attain the success you’re looking for. To most of our clients, that means a repair shop that runs on systems and processes, so they don’t have to intervene. They are free to take time off and focus on themselves, outside of their businesses.
What are YouTools? These are the processes that we will help you implement in your automotive business. We want you to grow your business, but also yourself. That means maturing from being simply a business owner to being a business leader. Remember, there are no easy “silver bullets” in this process; It’s up to you to do the work!
3: Leadership Level Test
Jim then goes on to explain the four levels of automotive industry leadership that business owners may occupy:
- Level 1 Leaders work in the business directly. This could mean fixing cars, selling repair jobs, and ordering parts. Essentially, you are a staff member with a job, caught up in the vortex of daily operations. If you are happy with Level 1, then great.
- Level 2 Leaders create a systemic approach to management. They manage their employees using that system. Staff perform most of the daily tasks in the shop, but sometimes the owner jumps in to help.
- Level 3 Leaders are owners who are free from the daily operations vortex. They have successfully hired and trained a General Manager, who assumes the role of Level 2 Leader. These owners experience some of the freedom business ownership offers. At this point, shop owners are not needed in store daily for it to run smoothly.
- Level 4 Leaders are totally free from the business! These owners have trained both a Level 3 Leader and a Level 2 Leader on all of their systems and processes. The leaders manage the service center for them daily. Therefore, the owners are free to do as they please. They are not needed in the shop at all for it to run successfully.
Remember, any level works for you if you are happy. However, if you need help ascending to the next level of leadership, You Net Results is here to help!
Learn More About Automotive Industry Leadership – Get Your FREE Strategy Session
Does your auto repair shop lack direction? Perhaps your business plan has stalled out. Looks like you need an experienced automotive industry coach to help you! So why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
Review parts 1 through 15 for details and thinking, then utilize the Recipe for Change.
Part 15 – Discipline Determines Destiny
What disciplines are lacking in your leadership through change? Is the lack of discipline the root cause of your challenge to change? Are you a highly disciplined person? What disciplines do you practice?
Purpose and goals are achieved through discipline. Start today on your road to discipline. There are many rewards to discipline: less stress, more productivity, positive impact on others, opens doors of opportunity and reaching your goals with purpose.
It all starts with you and your habits. Your people will do what you do. You cannot say one thing and then do another. So it’s up to YOU!
The Recipe for Change
When you’re baking a cake, there are certain ingredients that are necessary for the cake to come out as planned. You need to follow a step by step procedure. Include all portions as described, mix as indicated, then cook for the optimum time and temperature. Any variation from the recipe may cause an incomplete and utter disaster! If you don’t follow the recipe, you will not get the results you were expecting.
When you’re leading your company and staff through change, a recipe would be very helpful, so here it is:
- You must be totally committed to the change (1 gallon)
- It must be well defined and written (1 pint)
- You must be willing to accept the push back and resistance (1 quart)
- Create the WHY story to sell to sell your staff (Five Pounds)
- Talk to them one-on-one (1 Tablespoon)
- Give them time to adjust mentally to the change (Let Marinate 1 week)
- Let them express their feelings (Snap-Crackle-Pop)
- Set a rollout date for the change to occur (Cook Time 10 Days)
- Have many training sessions before rollout (Mixing steps)
- Establish the change as a habit (Tasting the results)
This is a quick and simple recipe for change. Follow the ingredients and steps, and see what results you will achieve. Review parts 1 through 15 for more details and thinking.
Management is the formula.
Leadership is the essential catalyst.
You are the stick that stirs the ingredients.
Review parts 1 through 15 for details and thinking, then utilize the Recipe for Change.
Part 14 – Look in the Mirror
Why can’t I change? That’s a great question. It’s hard to answer, but there is hope. I was talking to a shop owner, and he kept telling me his people would not do what he asked them to do. He could not find people to work in his business, and he has owned this shop for 10 years. He was blaming other people, so I pulled the trump card and hit him between the eyes.
I shared with him it was HIM that was the problem. His lack of Leadership and Management skills were his biggest hurdle. By the way, he is working around 100 hours per week; I would say he is on a death march. As John C. Maxwell says, “everything rises and falls on Leadership.” Do you believe this shop owner can change his ways? Or perhaps it’s YOU and your business that needs to change.
Where will you start? What will be your pathway to change? What’s wrong with you? How do you shake the bad behavior? How will you turnaround your condition? Can you truly transform?
GREAT NEWS – YES YOU CAN!
It all starts with your thinking, because your thoughts govern each area of our lives – emotions, decisions, actions, attitudes and words – any lasing transformation must begin with your mind.
You need a new way of thinking by renewing your mind.
You renew your mind by beginning a personal development journey.
When you think right, you’ll act right.
The Recipe for Change
When you’re baking a cake, there are certain ingredients that are necessary for the cake to come out as planned. You need to follow a step by step procedure. Include all portions as described, mix as indicated, then cook for the optimum time and temperature. Any variation from the recipe may cause an incomplete and utter disaster! If you don’t follow the recipe, you will not get the results you were expecting.
When you’re leading your company and staff through change, a recipe would be very helpful, so here it is:
- You must be totally committed to the change (1 gallon)
- It must be well defined and written (1 pint)
- You must be willing to accept the push back and resistance (1 quart)
- Create the WHY story to sell to sell your staff (Five Pounds)
- Talk to them one-on-one (1 Tablespoon)
- Give them time to adjust mentally to the change (Let Marinate 1 week)
- Let them express their feelings (Snap-Crackle-Pop)
- Set a rollout date for the change to occur (Cook Time 10 Days)
- Have many training sessions before rollout (Mixing steps)
- Establish the change as a habit (Tasting the results)
This is a quick and simple recipe for change. Follow the ingredients and steps, and see what results you will achieve. Review parts 1 through 15 for more details and thinking.
Management is the formula.
Leadership is the essential catalyst.
You are the stick that stirs the ingredients.
