Front Counter Workshop Six Series, Part 6: FAB-FIVE Repetitive Service
Topics covered in the last installment of our free Six Series for your front counter staff:
- FAB-FIVE Repetitive Service
- Written Presentation Scripts
- Make a list of your FIVE write a script and practice, practice, practice!
- Use analogies
- Price tag of component if maintenance service are not done
- Use Oil Change as a comparison
FAB-FIVE Sample List
- Check Engine Light Test Service
- Induction Cleaning Service
- Coolant Flush Service
- Power Steering Service
- Brake Flush Service
Documents
Powerpoint PDF
In this workshop, we discuss some selections from Gary Gunn’s book Turnaround Point.
- Recipe for going broke (page 14)
- The Yes Process (page 15)
- The SOS Process (page 17)
- The 10/10/10 Process (page 17)
- Takeaways (page 19)
Documents
Front Counter Support and Review Process
Front Counter Six Series, Part 5: FAIL Large or FAIL Small…
FAIL Large or FAIL Small…
Structured Conversation Pathways
- Isolate and PMI Scripts fill in the blanks
- These are your Front Counter Checklist items:
+++ / Needs / Benefits / Assume the Sale - The more you present the more they buy
- The less you present the less they buy
Documents
Powerpoint PDF
Front Counter Six Series, Part 4: Prepare, Audit, Rehearse, Present
What is PARP? Discover what you need to know! Brian delivers a great message,
Setting Yourself up for Success:- Prepare: What do you do to get the facts?
- Audit: What do you do to account for items?
- Rehearse: Do your rehearse? If not why not?
- Present: When you are prepared, audited, and rehearsed, you can present with conviction!
Front Counter Six Series, Part 3: Call Backs
In this FREE Front Counter meeting event, we talk about a pivotal component in our chain – Call Backs! A few points we covered:
- Always ask for updating their email address to fill the sales funnel
- There are NO Slow days – Just Low Car Count Days
- Three Day Courtesy Call
- State Inspection Call
- Oil Change Reminder
- “Haven’t seen you in ____ …”
- “We are open”
- Bag Review
- Missed sales
- “Buy 1, Get Three Free” offer
- Warranty call – midway through / running out
Downloads
Powerpoint PDF
