SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Answering Incoming Calls is your Lifeblood
- Grow your car count
- By capturing the car
- Phone skills revisited
- SOP Answering Incoming Phone Calls #0518
daily operations
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Buying Time to Meet Demand – SOP 509
- Too many cars
- Too much demand to make them ALL count
- Too hard to say YES
Downloads
Photo by Tetiana SHYSHKINA on Unsplash
Document & Implement, The Power Of SOPs
Have you ever walked through your business and noticed people performing the same task in five different ways? You aren’t sure which one is the fastest, but you are sure that you would prefer everyone do it one defined way. At least then, you can measure what is wrong and decide how to improve. That is where SOPs (Standard Operating Procedures) come in, and they only get better from there!
While SOPs may seem like a lot of work to create, they will save you time and money in the long run. By having SOPs in place, you can train new employees more quickly and easily. Making it easier to monitor employee progress, measure tasks, and improve company culture. Most importantly, SOPs can help you net more revenue!
What are SOPs?
SOPs (Standard Operating Procedures) are simply detailed instructions on how to perform a task. They vary widely! SOPs can be as simple as a one-page document or complex manuals that are hundreds of pages long.
When composing SOPs, and when considering how standard operating procedures can transform your auto repair shop. Keep in mind that they should be clear and concise. So that anyone who reads them can understand and follow the instructions. Standard operating procedures should also be specific enough to complete a task thoroughly but digestible and actionable.
As old as time, SOPs are nothing new. In fact, they have been around for centuries in one form or another. The military has used SOPs for millennia to ensure that their soldiers are efficient and effective on the battlefield. SOPs were first formalized in the industry during the early days of the automobile assembly line. The auto repair industry developed SOPs to ensure that each car was built the same way, with the same high level of quality.
Should I use SOPs in my auto repair shop?
Today, SOPs are used in businesses of all types and sizes, from small mom-and-pop shops to large multinational corporations. SOPs provide a process or set of steps to complete a task so that employees perform the same way every time. This consistency saves time and helps to ensure quality and avoid mistakes. You can use them in any industry, but they are especially helpful in service-based businesses, such as auto repair.
With the incredibly complex nature of auto repair tasks and workflows, it is essential that you take steps to standardize things. This will not only help reduce confusion and improve efficiency, but it will help you get new employees up to speed faster!
Business coaching Through You Net Results
We know this process is daunting, and that is why you have us at You Net Results. We guide you through the process with detailed templates and instructions. We’ve helped countless auto repair shops do the same, netting greater returns as a result.
Contact You Net-Results today for a complimentary consultation. Brian Gillis & team will help you build your SOPs and plug you into a vast network of auto repair shops, working together to make the industry stronger! Let’s make August the best month of your business life!
SOP 502 Formation and Review
WOIT Discussion and Notes Formation and Review
Easy Steps for Dollars
- Determine who is going to be called back
- Write the scripts
- Rehearse the scripts
- Set a day and time each week
- Assign the staff member
- Utilize Missed Sales Files as well
Downloads
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
SOP: Presenting The Repair #0538
“Presenting the Repair” Review
- Grow your confidence
- Control the conversation
- Voice and Gesture Enhancements
- PARP
- Stop Selling From Your Own Wallet
- Full System Isolate
- Additional Concerns
Downloads
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Answering Incoming Calls is your Lifeblood… Review
- Grow your car count
- By capturing the car
- Phone skills revisited
- SOP Answering Incoming Phone Calls #0518
Downloads
Photo by Dan Dimmock on Unsplash
Do you ever feel like you should be doing better? Even though your business is so successful and so busy, you aren’t seeing the return you should be. This is a very common scenario, so don’t worry. We all get tied up in the daily operations labyrinth, and then we lose sight of the intricate problems weaving in-between. The truly frustrating thing is that the more you grow, the better you do. The more successful you become, it’s more likely your shop is losing money to silent thieves.
What if we told you that you are more than likely the victim of what we call “Silent Thieves”? When these sneaky business problems exist, they ever-so-quietly eat away at your bottom line. Silent thieves are process problems which go unseen and unheard beneath the hustle and bustle of daily operations.
Money losing “Silent Thieves” include poor:
- Leadership processes
- Management processes
- Front counter processes
- Staffing processes
- Inventory management
- Standard Operating Procedures (SOPs)
- How-to Manuals
The list goes on, and these may seem like obvious things that you already have documented. However, we consistently find that businesses do not effectively produce these processes across the board.
How do you get everyone on the same page when dealing with your staff? What methods can streamline your processes? How do you increase efficiency as a byproduct? These are all questions that you can answer by getting rid of your silent thieves!
How Can I Get Rid Of My “Silent Thieves”?
If it was easy, everyone would have already figured it out. Just like every superhero needs a sidekick, you need a helping hand in your business. Two heads are better than one, and sometimes, we become blinded to what is beyond the trees (so to say). Effective business coaching can help restore your business vision to 20/20; and beyond!
It starts with:
- Identifying your KPIs
- Evaluating your books
- Examining your daily operations
- Restructuring your Standard Operating Procedures
- And more
If you can’t measure it, then you can’t fix it. That is, if you don’t know how big or how bad the problem is, then you can never produce an effective solution. But where do you start? How do you measure it, and how do you quantify those measurements? Don’t worry, because we can help you with every step of that process.
Losing Money? Worried You Can’t Turn Your Shop Around? You Can Do This!
Looking deep inside your business and coming to terms with the shortcomings can be a humbling experience, but that is the necessary step to bring you and your family closer to your dreams. Today is the day that you start. When we work together, we can do this.
You Net Results Can Help Stop Your Auto Repair Shop From Losing Money
Do you need help when identifying your silent thieves? Should you be doing so much better, considering how busy your business is? We are here to help – this is what we do at You Net Results. We take you to the next level in your business future by giving you the “YouTools” you always knew you needed. The real value lies in connecting you with like-minded auto repair shop owners spurring each other on to success.
Don’t hesitate to contact You Net Results today in order to set up a complimentary consultation. Brian Gillis and team will guide you through the murky waters of silent thieves, thus bringing you one step closer to your dream revenue. Let’s make 2022 the greatest year of your business life!
Clip from a recent Anchor Financial discussion regarding Fuel Maximizer Service.
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
- SOP #0505: SOS – Speed of Service 12.7.21 Part 1
- SOP #0505: SOS – Speed of Service 12.14.21 Part 2
Defining what SOS is and how to execute it:
- Reliable
- Repeatable
- Reassuring
Downloads
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
SOP #537 – Huddles
What happens without Huddles?
- Without hourly huddles
- Processes breakdown
- Causing loss of revenue, profits and customer service
- More chaos than needed
- Broken promises
- Customers calling us more often
- Lack of professionalism
- Price become a LARGER Issue
Downloads
