Prepare…Audit…Rehearse…Present!
daily operations
Today’s WOIT Topic: The Presentation Process
Is your delivery process elevated? Stand out during the checkout!
- Verify you’re ready before calling for pick up
- How was your service experience?
- Ask for review
- Thank them
- Same side of counter
- Ensure customer for life
- Enthusiasm / warm / smile
- Line by line or summary of repairs and maintenance performed
- Open door, walk to vehicle
- Give business cards, ask for referrals, discuss deferred work, pre-book
- And more…
How often are you “Inspecting what you’re Expecting”? Website Review is a part of your daily operations.
