daily operations

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Prepare…Audit…Rehearse…Present!

That’s “The Power Of PARP”!

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Today’s WOIT Topic: The Presentation Process

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With car count trending down, what’s being done in your routine operations to prevent a car count deficit? Proven methods are discussed to improve car count.

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Is your delivery process elevated? Stand out during the checkout!

  • Verify you’re ready before calling for pick up
  • How was your service experience?
  • Ask for review
  • Thank them
  • Same side of counter
  • Ensure customer for life
  • Enthusiasm / warm / smile
  • Line by line or summary of repairs and maintenance performed
  • Open door, walk to vehicle
  • Give business cards, ask for referrals, discuss deferred work, pre-book
  • And more…
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How often are you “Inspecting what you’re Expecting”? Website Review is a part of your daily operations.

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