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daily operations

Photo by Tim Mossholder On UnsplashPhoto by Tim Mossholder On Unsplash

We will soon bid farewell to the old year and welcome the new. Now is the perfect time to reflect on your auto repair business and set some realistic auto repair New Years resolutions. At You Net Results, we understand the unique challenges auto repair shop owners face. Hence, in this blog, we’ll guide you through some key goals that can change your auto repair shop and set you on a path to long-term success. Let’s examine them.

Auto Repair New Years Resolutions #1: Streamline Operations

One of the most crucial resolutions for an auto repair business is streamlining operations. This means optimizing your workflow, reducing unnecessary downtime, and ensuring that your team operates efficiently. Consider automating routine tasks, implementing a reliable software system, and providing regular training for your staff. Our Auto Service Advisor Training can help you achieve these goals, so your shop will be more efficient and profitable.

#2: Invest in Training and Development 

Your team is your greatest asset. In the auto repair industry, staying updated with the latest technologies and repair techniques is essential. Resolve to invest in training and development programs for your service advisors, technicians, and customer service staff. You Net Results offers comprehensive training programs in order to improve your team’s knowledge and skills, which will enhance the customer experience.

#3: Enhance Customer Experience 

Customer satisfaction should always be a top priority. Make a resolution to go the extra mile in providing excellent customer service. Encourage your service advisors to communicate clearly with clients, explain repairs, and offer honest estimates. Happy customers not only return but also refer others to your shop. Our ARA (Auto Repair Advisor) program equips your team with the skills to exceed customer expectations.

Auto Repair New Years Resolutions #4: Set Clear Financial Goals 

Financial stability is key to the long-term success of your auto repair business. Set specific financial goals for the year, such as growing revenue, reducing expenses, or raising profit margins. Regularly monitor your financial performance, then make necessary adjustments. You Net Results offers financial coaching to help you navigate the financial aspect of your business successfully.

#5: Embrace Technology 

The auto repair industry is constantly evolving with new technologies and diagnostic tools. Staying up-to-date is essential for providing high-quality service. Resolve to embrace technology and invest in the latest equipment. You Net Results can help you select the right tools and technology in order to improve diagnostics and efficiency.

#6: Implement a Marketing Plan 

Effective marketing is important for attracting new customers and retaining existing ones. Make a resolution in order to create a marketing plan for your auto repair business. Utilize online marketing, social media, and email campaigns so you can reach your target audience. Our website has a dedicated blog on “Auto Service Advisor Marketing Strategies” that can provide more info.

Auto Repair New Years Resolutions #7: Monitor Key Performance Indicators (KPIs)

In order to track your progress, establish a set of key performance indicators (KPIs) for your business. This can include metrics such as customer retention rates, average repair order value, and technician productivity. Regularly review these KPIs so you can use the data to make informed decisions and improvements.

We Can Help You Reach Your New Years Goals!

The beginning of a new year is the perfect time to set goals for your auto repair business. By following all that we have mentioned in this blog, you can position your business for growth and success in 2024.

At You Net Results, we’re here to help you keep these resolutions. Our Auto Service Advisor Training and other programs empower both auto repair shop owners and their teams. Make 2024 a year of prosperity and excellence for your business by taking the first step toward improving. Contact You Net Results today, so we can help you get started. Book a complimentary consultation. Brian Gillis and our team will help you create the best marketing strategy for your business. Build trust, showcase expertise, and ensure repeat business. Let’s make 2024 the best year of your business life!

Daily Operations with Lane Assist

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Discussion of best methods for going back after deferred work.

Marketing your auto repair shop on social media - reach new automotive customers.

Photo by Kenny Eliason On Unsplash

The auto repair industry has seen tremendous shifts over the past few decades. Technology evolves, as customers become more tech-savvy. The online marketplace dominates. The strategies needed for marketing your auto repair shop have also had to adapt. How do you get the wheels turning to effectively market in this competitive landscape?

At You Net Results, we’ve coached and guided auto repair shop owners like you. This blog will shed light on effective marketing strategies just for your business. 

1. Marketing Your Auto Repair Shop – Understand Your Target Audience

Before you jump into marketing strategies, you need to understand who your customers are. Are they millennials looking for quick fixes? Are they families needing regular maintenance? When you know your target audience, you can create a message that speaks directly to them.

2. Strengthen Your Online Presence

In this digital era, having a robust online presence is no longer optional. Your online presence involves a two pronged strategy:

  • Website Optimization: Ensure that your website is user-friendly and mobile-optimized, as well as filled with valuable information. Use keywords organically in order to improve your search engine ranking.
  • Social Media Engagement: Create profiles on platforms like Facebook, Instagram, and X (formerly Twitter). Post regularly about services, promotions, as well as customer testimonials. Engaging visual content can work wonders here.

3. Offer Promotions and Loyalty Programs

Promotions attract new customers, while loyalty programs retain existing ones. Consider offering discounts for referrals, or setting up a point-based system where frequent customers can earn rewards.

4. Seek Reviews and Testimonials

Positive reviews on platforms like Google My Business, Yelp, and even your own website can significantly boost credibility. Remind satisfied customers to leave you a review. Make sure you always address negative feedback promptly and professionally.

5. Marketing Your Auto Repair Shop by Hosting Workshops or Webinars on Zoom

Knowledge is a powerful marketing tool, so why not invite customers to in-person workshops or online webinars via Zoom? Share your expert knowledge about basic car maintenance, understanding car parts, and safe driving tips. This can position your shop as a thought leader in the industry. You can educate your audience, while also building trust.

6. Local Advertising and Community Involvement

Never count out the power of local advertising! Posting billboards, producing local radio ads, or sponsoring a community event can reinforce your presence in the community. Fostering goodwill is never a bad thing!

7. Network with Related Businesses

Forge partnerships with businesses that complement yours. When you collaborate with car dealers, car washes, or even gas stations, the cross promotional opportunities can be huge.

8. Implement a Referral Program

Word of mouth is still one of the most potent forms of marketing. Incentivize your current customers, so they will refer their family and friends. A simple discount or a free service can be tempting.

9. Stay Updated with Industry Trends

The auto repair industry, like all others, evolves. Staying abreast of trends, tools, and technology positions your shop as both innovative and up to date. Plus, integrating the latest techniques into your services can serve as a unique selling point.

10. Measure, Analyze, Repeat – Marketing Your Auto Repair Shop

Lastly, always track how effective your marketing strategies are. Use tools such as Google Analytics to understand website traffic, or Facebook Insights to gauge social media engagement. Based on the data, you can then tweak your strategies for better results.

Marketing Your Auto Repair Shop – What’s Next? 

Marketing your auto repair shop effectively isn’t just about drawing in a crowd. It’s about building trust, showcasing skills, and ensuring repeat business. And as the saying goes, it’s not just about working hard, but working smart. Effectively marketing your auto repair shop requires a mix of both traditional and modern strategies. It’s about understanding your audience, while positioning your brand strategically, and offering genuine value.

When you find yourself at a fork in the road, unsure how to leverage marketing for your auto repair shop, remember that our expert help is just a click away. We’re here to guide you every step of the way.

You Net Results Is Here For You!

Contact You Net Results today, so we can help you start the process. Book a complimentary consultation. Brian Gillis and his team will help you create the best marketing strategy for your business. When you build trust, showcase expertise, you ensure repeat business. Let’s make November the best month of your business life!

Increase efficiency and reduce your costs by measuring your auto repair shop processes!

As business coaching company for auto repair shop owners, one crucial aspect we’ve seen shops neglect is measuring processes. Precision helps shop owners find issues, reduce costs, and improve efficiency. This article stresses computing auto repair processes, so let’s dive in!

Introduction: Insights Into Efficiency

Running an auto repair shop comes with its own set of challenges. From handling customer expectations to making complex repairs, there is a lot on a shop owner’s plate. However, many shop owners don’t realize the power of gauging the steps taken for each repair. You can gain valuable insights into your operations and make data-driven choices by tracking and analyzing key metrics.

Importance of Measuring Auto Repair Processes

Identifying Inefficiencies

Measuring auto repair processes shines a light on shortfalls that cost your shop both time and money. Pinpoint areas of improvement by tracking metrics such as cycle time and first-time fix rate. Do certain repair jobs always take longer than expected? That may indicate a need for either more training or better workflow.

Reducing Cost

Cost control is a top priority for any business owner. Auto repair shops are no exception. Measuring your repair processes helps identify ways to save money. Analyze metrics like technician yield and parts usage. Those could uncover expenses to reduce, all without losing quality. This can then lead to big savings over time.

Improving Efficiency

Efficiency is vital to running a successful auto repair shop. Measuring each process helps you identify holdups and simplify operations. By tracking metrics related to workflow and resource usage, you can adjust them in order to optimize efficiency. This leads to both faster turnaround times, and increased customer satisfaction. Not to mention higher profits!

Implementing a Measurement System to Increase Efficiency

Installing a measurement system for your auto repair processes requires careful planning and execution. Follow the steps below:

Define Your Goals

Start by clearly stating your goals. What specific outcomes do you want to achieve? Examples could include reducing cycle time by 20%, or increasing the first-time fix rate to 90%. Define clear goals in order to guide your measurement efforts.

Select Appropriate Metrics

Choose metrics that both align with your goals and provide the right insights. Consider critical metrics like cycle time, first time fix rate, technician output, and customer satisfaction. Tailor the metrics to your shop’s unique needs and goals.

Collecting and Analyzing Data

Establish a way to collect and analyze your chosen metrics’ data. You may need to use niche software or manual tracking methods. Ensure that the data collection process is accurate and consistent, as well as reliable.

Taking Action

Collecting data is only valuable if you take action. Regularly review the data and note your problem areas. Work with your team to write action plans and make changes, in order to address shortfalls and improve every aspect of your business.

Benefits of Measuring Auto Repair Processes

The perks of gauging your auto repair processes are numerous. Here are some rewards you can expect:

Identifying What’s Blocking Your Efficiency

When you measure your repair actions, you can identify bottlenecks that hinder workflow. Does a specific repair task take too long? Do you have too few resources? Then address these shortfalls for the highest efficiency.

Streamlining Operations

Measure your auto repair approaches in order to streamline tasks. This eliminates steps that are both needless and redundant. Optimizing workflow, resources, and communication improves your overall efficiency. This will reduce both errors and delays.

Enhancing Customer Experience

A precise, efficient repair process creates a better customer experience. Exceed customer trust and foster loyalty by reducing repair times, increasing first-time fix rates, and delivering exceptional service. Satisfied customers are more likely to both return and recommend your shop to others.

Conclusion: Measuring Processes For Efficiency

Measuring your auto repair processes can both reduce costs and improves efficiency. When you track key metrics, find problem areas, and make data driven changes, you can streamline tasks and provide a better customer service. Don’t count out the impact measurement can have on success.

You Net Results

Contact You Net Results today to begin the process. Book a complimentary consultation. Brian Gillis and our team will help you start your leadership foundation. Our vast network of auto repair shops works together to build up the industry. Let’s make August the best month of your business life!

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Sports – Gears and Teeth Discussion

  • Three gears review
  • What teeth are on each gear?
  • 30,000 foot level to select your three gears
  • PARP is 80% of what needs to happen during the Daily Ops
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Daily Operations with Lane Assist – #5 Hexagon

  1. PARP
  2. Work Flow Plan
  3. Written SOPs

Mastering Your Results – all 6 Processes

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Daily Operations Process

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Shop Owners Who Take Action…

0519- SOP Action Flow Charts Review

  • What do we charge for inspections discussion?
  • So that you can lead with Processes and UP
  • Your communications for a more productive shop
  • That leads to increased sales and profit.

Action Flow Chart Story….

  • Mr. Jones tells the Service Advisor something…
  • Then the Service Advisor tells the Technician something…
  • Then the Technician tells the Service Advisor something…
  • Then the Service Advisor tells Mr. Jones something…
  • Then the Service Advisor tells the Technician something…

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Powerpoint PDF

 

Daily Operations Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Controlling the Buying Mood

  • Can this really happen?
  • Does it work?

Imagine being “Buying Mood Ready”!

NEW SOP #0542

  • Three Circles
  • Two Triangles

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What Makes A Good Leader?

Auto Repair Shop Leader - Show Leadership qualities

Photo by Gustavo Fring

Leadership is a learned skill. Almost anyone can start a business. But, not everyone can be a successful leader. What makes a good leader with solid leadership qualities? And how can business coaching help you develop your leadership skills and style? In this blog post, we will discuss what makes a good leader and how you can become one too!

The Features Of A Good Leader

Leadership is a quality that is often difficult to define, but everyone knows when they see it. In the business world, strong leaders are essential for success. So, what qualities make a good leader in business?

  • First and foremost, a good leader must have a clear vision for their company and be able to articulate that vision to others. They must also be able to inspire others to buy into that vision and work together towards a common goal.
  • Additionally, a good leader must be able to make tough decisions and weather difficult times. They must also be willing to take risks and learn from their mistakes.
  • Finally, a good leader must build strong relationships with employees and key stakeholders. By possessing these qualities, a leader can set their company on the path to success.

How Can I Inspire My Employees?

People believe that in order to be a successful leader, you must possess certain qualities such as charisma, intelligence, and strength. However, many other important qualities are often overlooked, such as empathy, listening skills, and the ability to inspire others.

To be a successful leader, learning how to inspire your employees is important. One way to do this is by setting an example and leading by that example. Show your employees that you’re passionate about your work and that you’re committed to making a difference. This will show them that they can be passionate about their work as well. Additionally, try to create a positive and motivating environment in the workplace.

Encourage open communication and collaboration, and make sure everyone feels like they are a valuable part of the team. By taking these steps, you can inspire your employees and help them reach their full potential.

How Can Business Coaching Help Me Become A Better Leader?

Business coaching can help you become a better leader in so many ways. A business coach will help you assess your current leadership skills and develop a plan to improve them. Working hand-in-hand with honest feedback and guidance as you work to implement your plan.

In addition, a business coach can help you identify your leadership style and learn how to adapt it to different situations. With You Net Results, you can gain the skills and knowledge you need to take your leadership to the next level.

Don’t hesitate to contact You Net Results today for a complimentary consultation. Brian Gillis and our team will help you build your leadership foundation. We will plug you into a vast network of auto repair shops, working together to strengthen the industry! Let’s make August the best month of your business life!

Daily Operations Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Answering Incoming Calls is your Lifeblood

  • Grow your car count
  • By capturing the car
  • Phone skills revisited
  • SOP Answering Incoming Phone Calls #0518

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