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Rollout for the upcoming Anchor Financial Reporting, and PPP discussion:

  • still many questions unanswered from when do I get it, how do I account for it on BS and P&L
  • CPA needs to help you with all of that
  • GS Labor discussion – where it goes on the monthly report? This is what the instruction say:COST OF SALES:  The cost of shop labor sold to customers Technician and (General Service gross pay…If they actually work on vehicles and you gain revenue from work performed.)

 

People Process Zoom Webinar

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  • Lotus Code Six Step review
  • Three P triangle revisited
  • PAHR lengthy discussion from time mark 25:38–49:08
  • Don’t Know, Don’t Care / Willing or Unwilling / Able or Unable

Two books recommended:

  1. Good To Great by Jim Collins
  2. Energy Bus by John Gordon – Getting the right people on the bus and then getting them in the right seat on the bus

Documents

Powerpoint PDF

Front Counter Six Series, Part 3: Call Backs
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Front Counter Six Series, Part 3: Call Backs

In this FREE Front Counter meeting event, we talk about a pivotal component in our chain – Call Backs! A few points we covered:

  • Always ask for updating their email address to fill the sales funnel
  • There are NO Slow days – Just Low Car Count Days
  • Three Day Courtesy Call
  • State Inspection Call
  • Oil Change Reminder
  • “Haven’t seen you in ____ …”
  • “We are open”
  • Bag Review
  • Missed sales
  • “Buy 1, Get Three Free” offer
  • Warranty call – midway through / running out

Downloads

Powerpoint PDF

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Soooooo much content I don’t even know where to start:

  • Basic Building Blocks review of Daily Operations
  • What are you doing with this Business Interruption for your daily operations?
  • Many items shared by attendees
  • Jennifer Filzen shared the 3’Es of marketing
  • I highly recommend you listen and be ready to take notes!

Documents

Daily Operations Powerpoint PDF

Front Counter Six Series, Part 2: Go for NO!
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Front Counter Six Series, Part 2: Go for NO!

In this session, we discuss the book “Go for No!”, specifically Chapter 11:  “Then How Did You Know He was Done?”. Also, we talk about Go for No Concept #15: “Never make decisions for others as to what they’ll decide, do, or spend”. Concept #6 “Your reaction to YES or NO should be of equal emotional intensity” also comes to the table.

Downloads

“Go For No” Chapter 11, Page 5
“Go For No”  Concept #15, Page 35
Front Counter 6 Series – Session 2 Powerpoint PDF
“Go For No” Concept #6

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