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• Confidence
• YNR StoryBrand BrandScript
• Silent Thief
• Customer Retention
• Passion Determines Direction
• Missed Sales File and SOP

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Powerpoint PDF
SOP – Missed Sales File

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First hour:

• Language review: eyes on the car
• tech rotation
• first half / second half
• the bag
• oil change chain
• buy time
• Go for No
• the board
• most important customer
• car colors: pink, green, blue, orange
• second swing
• bullet holes
• missed sales file
• meet and greet

Second hour:

• Full System Isolate Presentation (brake and overheating issues) and role-play
• PMI Script Intro

Downloads

Front Counter Workshop Booklet – May 2020

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First Hour:

• Mood Diagram review
• PARP Part 2 (Isolate–Mileage out)
• ECM discussed
• Vehicle Forecast
• Gotta Have
• Coupons
• Go For No Concept 15

Second Hour:

• Go For No Concept 16
• Sell with Retest
• Call back with results

Downloads

Front Counter Workshop Booklet – May 2020

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• Language Review
• TOCDB Review
• Budgeting for Profit Spreadsheet Review
• Snapshot Spreadsheet Review
• Plus, a very interesting “elephant in the room” conversation about outdoor waiting areas and wearing masks.

Documents

Powerpoint PDF