Brian’s Know-How and Experiential
- Sample TTI Report Review
- Introduction page 2
- General Characteristics page 3
- Success Wheel page 11
- Driving Forces Motivators page 12-15
- DISC page 25-27
- Competencies page 42-52
- Checking Under the Hood (Point 2)
- The True Cost of Doing Business
- Stacking Up Cash
- Interesting items as Expenses
- Rhett Smith’s Email (See Slide)
- EIGHT Financial Tools (See Slide 19 -20)
- TCODB QWIK Calculation (Using Budget Spreadsheet) [start time 28:59 – 53:30 end time]
Downloads
Powerpoint PDF
TCODB QWIK Calculation Budgeting for Profit Spreadsheet
30-60-90 Principle
In this short clip from the May 20th, 2020 Front Counter Workshop meeting, Brian Gillis discusses a few scenarios that your automotive Service Writers might encounter. When your customers bring their vehicles in for recommended checkups at 30,000, 60,000, or 90,000 miles, Service Advisors must print out a checklist. During this regularly scheduled maintenance, it is important that both our front counter personnel and our technicians are as thorough as possible. Your car service system should always include making the right recommendations when you share the printout.
30/60/90 Maintenance Discussion
The You Net Results members taking part in the call then propose some specific services we should recommend. What if the customer objects to your recommendation after that? Perhaps your customers who have read their manuals will reject recommendations when your auto repair Service Writers make them. “The manual does not recommend checking that part at this mileage amount, so I will opt out,” they may say.
Brian then guides us on how we should all respond when such instances as these occur. These are the must have core tenets in any car service system. They will build customers’ confidence, as well as maximize your profits, guaranteed!
Put the most effective car service system to work in your auto repair shop today!
Do you and your front counter team need repair sales training that is both hands on and in real time? If your profit margins are not what you wish they were, then the answer will always be yes! Learn the car service system that runs a successful automotive repair business, as well as how to teach them to your people. We offer LIVE online meeting groups via Zoom each and every week. They are also archived on our site for you to view at your convenience. Sign up for a free strategy session today!
- The Position Myth Five Levels – Download PDF
- Profile of a Leader Quiz 1-25 – Download PDF
- Number Savvy
- Delegating Skills
General Manager Clip - Coaching Groups Build Confident Leaders
Check out this clip from our members only live General Manager Process meeting, which originally met on Zoom May 12, 2020. Firstly, Brian sparks a lively roundtable discussion. Our veteran shop owners then reveal what it means to be a confident leader in an automotive repair shop environment. Each member agrees that when you regularly participate in an auto repair coaching group, it is one of the major keys to building your confidence.Group Coaching Call Recap
Both automotive owners and general managers participated in the call. They chimed in to stress what modeling systems looks like to their employees. Thus, automotive staff members respond best when leaders are both confident and consistent.
Afterward, our auto repair coaching group reads the bullet points in the You Net Results brand script. This script exists in order to outline our focus and mission as an automotive industry company. It also ties into this clip’s theme of repair shop owners and managers who train together, as well as support each other.
Finally, Coach Brian closes with a discussion on the abstract concept of silent thieves. When you do not put the right processes in place, chaos is bound to sneak in. When that happens, then your money will inevitably run out. If you do not activate the right systems and processes, then you will eventually find yourself powerless to prevent these thieves from robbing your shop blind!
Auto repair coaching group for general managers
Would you describe yourself as a directionless shop owner or general manager? Silent thieves might just be bleeding your beloved business dry! Don’t worry, though – there is still hope for you! Learn how to master finances, daily operations, phone skills, service advisor training, as well as intangibles that only experienced pros know. Sign up for one of our auto repair coaching group today!
