woit
Is your delivery process elevated? Stand out during the checkout!
- Verify you’re ready before calling for pick up
- How was your service experience?
- Ask for review
- Thank them
- Same side of counter
- Ensure customer for life
- Enthusiasm / warm / smile
- Line by line or summary of repairs and maintenance performed
- Open door, walk to vehicle
- Give business cards, ask for referrals, discuss deferred work, pre-book
- And more…
In this special Working On It Tuesday, Brian welcomes Steven Fafel with the AutoOps online scheduling app. YNR Members click here to save $20/month on AutoOps!
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Creating a Strong Culture with One-on-Ones #0118-9
- To create a systemic One-on-One process to build a strong culture within our company.
- So all staff members feel heard and valued.
- The best way to invest in each other’s success.
- Helping people realize their work here is more than a job.
- But a valuable position in our success.
