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In today’s WOIT, we talk about an intriguing concept.
How does great leadership start from within?
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Is your delivery process elevated? Stand out during the checkout!
Verify you’re ready before calling for pick up How was your service experience? Ask for review Thank them Same side of counter Ensure customer for life Enthusiasm / warm / smile Line by line or summary of repairs and maintenance performed Open door, walk to vehicle Give business cards, ask for referrals, discuss deferred work, pre-book And more…
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In this special Working On It Tuesday, Brian welcomes Steven Fafel with the AutoOps online scheduling app. YNR Members click here to save $20/month on AutoOps!
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This week, live on location from Montana, we are joined by a top shelf General Manager, Jared Wright! This was a great group session talking about everything that goes into the role of a GM.