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Is your delivery process elevated? Stand out during the checkout!
- Verify you’re ready before calling for pick up
- How was your service experience?
- Ask for review
- Thank them
- Same side of counter
- Ensure customer for life
- Enthusiasm / warm / smile
- Line by line or summary of repairs and maintenance performed
- Open door, walk to vehicle
- Give business cards, ask for referrals, discuss deferred work, pre-book
- And more…
In this special Working On It Tuesday, Brian welcomes Steven Fafel with the AutoOps online scheduling app. YNR Members click here to save $20/month on AutoOps!
