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Is your delivery process elevated? Stand out during the checkout!
Verify you’re ready before calling for pick up
How was your service experience?
Ask for review
Thank them
Same side of counter
Ensure customer for life
Enthusiasm / warm / smile
Line by line or summary of repairs and maintenance performed
Open door, walk to vehicle
Give business cards, ask for referrals, discuss deferred work, pre-book
And more…
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In this special Working On It Tuesday, Brian welcomes Steven Fafel with the AutoOps online scheduling app. YNR Members click here to save $20/month on AutoOps!
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This week, live on location from Montana, we are joined by a top shelf General Manager, Jared Wright! This was a great group session talking about everything that goes into the role of a GM.