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People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Today’s Agenda Topic

Creating an Onboarding Process for New Hires (SOP-617)

To create a comprehensive onboarding process for new hires, so they will feel part of our team, while retention and productivity improves. There is nothing like knowing all the ins and outs of the new position.

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What Are YOUTOOLS?

Auto Repair Shop owners getting hyped about Automotive Processes and Systems

Photo from the June 2021 Automotive Training Conference

Do you agree with these FOUR statements about Automotive Processes and Systems?

  1. Automotive Processes and Systems run your business, whether they are written or unwritten.
    __Yes__No
  2. Your People run the Processes and Systems.
    __Yes __No
  3. Making your business process and systems dependent, rather than people dependent, is the major objective of the Manager
    __Yes __No
  4. Your Daily Operations Silver Bullets do not exist.
    __Yes __No

At You Net Results we utilize what we like to call “YOUTOOLS.” They are a set of automotive business tools that can help you manage your business better as you grow it.

Online and In-Person Training

Throughout COVID, we have been meeting together online. We review processes and systems that help businesses operate smoothly and thrive. We have all gone through many changes during the pandemic. Online learning has helped our businesses pivot and grow during these challenging times.

In June 2021, our 360 Full Circle Group met in Atlanta, GA, in order to share our auto repair businesses’ methods. Look at all of those smiling faces in the photo above after we saw each other in person, shared hugs, and broke bread together. What a great event!

We see such great success among the auto repair shops we coach at You Net Results! Because of that, we are, of course, continuing our online and in-person educational programs.

Now, let’s look at the answers to the questions asked above about automotive processes.

Yes, processes and systems help run your business. However, they are clearer and easier to reproduce when you write down those Standard Operating Procedures down. Congratulations if you have all of your processes documented. However, you are in trouble if they are stuck on a shelf in a three-ring binder collecting dust. They need to be living, breathing, updated SOPs in order to work effectively.

Yes, your people run the processes and systems. But the question remains, are they doing it correctly? If you’re not sure, take a look at what your customers say about your business — both good and bad. Can you identify what must be improved? Can you determine if anyone within your team is sabotaging your systems and processes? If yes, then we can help you determine how to regain control.

Yes, the Manager’s main objective is to make your business process and systems dependent, instead of people dependent. If you focus on the systems and processes, then your business is more scalable. Imagine if McDonald’s could only run if one specific person were present. Would the restaurant be able to stay open as long as needed if it was entirely people-dependent? We think not. Because of well-documented systems and processes, McDonald’s has evolved into a multi-billion dollar, worldwide operation.

Yes, your Daily Operations Silver Bullets do not exist. You simply cannot write down your daily operations once expecting them to hold for a decade. Things change. Systems change, software changes, people change. It is crucial to treat your Standard Operating Procedures as living, breathing entities. “Silver Bullets” imply “one and done”, or “set it and forget it”. If you want your business to be successful, then that’s just not the case.

Take the YOUTOOLS Automotive Processes Journey with Brian Gillis

At You Net Results, we host coaching groups just for auto repair shop owners. Together, we can all reach our own turnaround points. You will move from a business owner to a confident business leader. Then, and only then, you can eliminate everything that is holding you back.

Are you ready? Let’s do this!

Don’t keep hiding in the weeds! Let’s Maximize our Daily Operations.

To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies, and then find ways to improve both your annual revenue and company culture.

General Manager Process Webinar

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SOP Formation and Review

307 – SOP – Top 10 Things a GM you must do well #7-10

7. Diplomacy
8. WOIT: Working-On-It-Tuesday
9. Training, Teaching getting Buy-In
10. Motivating other

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General Manager Clip - Coaching Groups Build Confident Leaders

General Manager Clip - Coaching Groups Build Confident Leaders

Check out this clip from our members-only live General Manager Process meeting, originally aired May 12, 2020. Firstly, Brian sparks a roundtable discussion. Veteran shop owners then reveal what it means to be a confident auto repair shop leader. Each member agrees that when you regularly participate in an auto repair coaching group, it is key to building confidence.

Auto repair coaching groups will build your confidence, and your staff will be confident in you, too!

Both automotive owners and general managers chime in to stress modeling systems to their employees. Thus, automotive staff respond best to confident, consistent leaders.

Afterward, the group reads bullet points in the You Net Results brand script, which outlines our mission as a company. It also ties into this clip’s theme of repair shop owners and managers training together and supporting each other.

Finally, Brian discusses the concept of silent thieves. When you don’t put the right processes in place, chaos sneaks in and then money sneaks out. If you don’t activate the right systems and processes, then you will be powerless to prevent these thieves from robbing you blind!

Auto repair coaching group for general managers

Are you a directionless general manager? Silent thieves might be bleeding your business dry, but there is still hope for you! Learn how to master finances, daily operations, phone skills, service advisor training, as well as intangibles only experienced pros know. Sign up for one of our coaching groups today!

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