systems

Learn how to document auto repair shop systems the YNR way – using Action Flow Charts! Never again wonder what the steps are to any repair process your team must complete. Brian reviews a sample brake job checklist form to demonstrate how technicians and service advisors can confirm every task is completed. Do you want to download Action Flow Charts that your team can customize for your shop? Get the whole package here!

Action Flow Charts to Document Automotive Systems

Brian starts off by recalling a customer in his former shop. When they brought an error to the staff’s attention, everyone worked together to fix it. After that, they had a customer for life. In fact, that customer’s word of mouth brought a lot more business in. Just one interaction caused an explosion in revenue!

But how? The staff fell back on their systems to resolve the problem. Those systems were meticulously documented using Action Flow Charts. Therefore, everyone knew the chain of command. Everyone in the shop wrote down their tasks, so going back in time to find out what when wrong was easy.

More applications

Moving on, Brian suggested a great way to ingrain Action Flow Charts into your staff’s culture. Do you hold weekly one on one meetings with each staff member? If not, then why not? When your meetings take place, you should add an Action Flow Chart review to your agenda. Pick one from your folder, and make sure your technician or service writer knows it front to back. When you do this, you will have a strong gauge on how knowledgeable they are.

Next, Brian showed an example of the ABS Brake Problem Initial Analysis form. When using this form, technicians will not miss any potential causes of the customer’s brake problems. The YNR group were well versed on the form, and found great success with them. They all use Action Flow Charts every day, and they teach it to their staff.

Ready For The Next Step? Book Your FREE Strategy Session!

Your auto repair shop lacks direction. Maybe your business plan has stalled out? Not meeting your goals? You need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with You Net Results guide Brian Gillis? You’ve got nothing to lose, so sign up today!

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Mastering Your Results as a MOCC

• Management Levels / MYR Power Six / HTM / People / Systems
• Management on Cruise Control

Wouldn’t it be great if Your Management was a process? Wouldn’t it be great if it were that simple? It is.  you can do this. It’s proven to work.

• People and Systems
• How-to Manual quiz

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By Paradee

The Benefits of an Auto Repair SOP

As an auto repair shop owner, you know a streamlined, efficient process is the best way to succeed. Standard operating procedures (SOPs) are key to meeting this goal. SOPs help standardize processes, reduce overhead, and improve service. All the while, you establish a more positive, predictable outcome for customers. Let’s look at why SOPs are so important in auto repair shops. 

Reducing Costs & Overhead with SOPs 

Each auto repair SOP reduces costs and overhead. You will streamline your processes, thus saving time and money. SOPs also make it easier to train new employees, since they won’t have to learn everything from scratch. Staff just need to follow the established protocols. This can also help reduce mistakes as everyone follows the same process each time. 

Providing Better Service with SOPs 

Using SOPs in your auto repair shop helps you provide better customer service. Having known protocols makes sure that all repairs are done efficiently. When customers know their cars are being fixed by a pro, it eases their minds. Also, if a repair job goes wrong, clear SOPs help resolve issues quickly.

Establishing Predictability with SOPs 

Finally, SOPs establish predictability. SOPs clear up expectations for both employees and customers. This creates a sense of order and consistency. Thus, everyone feels more at ease.

Using SOPs critically reduces costs and overhead. This provides better service and predictability for both employees and customers alike!

These systems are a must in today’s market! Clear, concise rules make training new employees much easier. All the while, you still provide excellent customer service. In order to stay ahead, invest in comprehensive SOPs for your business!

You Net Results Will Help You Start Your Auto Repair SOP Journey

Contact You Net Results today. We’ll guide you in building critical SOPs! Book a free call. Brian Gillis and team will help build your foundation. Plug into a vast network of auto repair shops who work together to strengthen the industry! Let’s make February the best month of your business life!

Gary Gunn polls our YNR group on Repair Shop Staff Roles. What should we expect from our people? How do we make that clear, and what must we do to help them meet our expectations?

Defining People – Repair Shop Staff Roles

This clip from our Leadership Process opens up with Gary requesting class members to define “people”. Broad? Maybe. Simple? Definitely not.

Pam believes all people are created by God for specific purposes. She also believes it is impossible to actually “manage people”. Fred adds that people are just “impossible” altogether! A good manager’s role is to identify each staff member’s strengths and weaknesses and help them fit in, if possible. Managers manage the systems, and the systems manage the people. Are you an owner or manager who hates dealing with customers? Then you don’t need to take on the repair shop staff roles of Service Writer or Service Advisor! A good manager can also recognize what their own best role is. Maybe it’s in the back helping train technicians.

Different Viewpoints on Auto Repair Shop Staff Roles

Joe made the point that two people can observe the same object or concept and see completely different things. Mike points out that this is because those two people have different worldviews and agendas. Every repair shop hire may bring their own baggage in. Likewise, an astute leader can recognize said baggage.

Gary reminds us that we as auto repair shop owners and managers are all people ourselves! Like it or not, we are all in the people business. Whether you work with customers at the front counter or technicians in the back of the house, it’s up to you to recognize your systems and how to help staff run them.

Learn More – Get Your FREE Strategy Session

Does your auto repair shop lack direction? Perhaps your business plan has stalled out, so you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!

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Shop Owners Who Take Action…

0519- SOP Action Flow Charts Review

• What do we charge for inspections discussion?
• So that you can lead with Processes and UP
• Your communications for a more productive shop
• That leads to increased sales and profit.

Action Flow Chart Story….

• Mr. Jones tells the Service Advisor something…
• Then the Service Advisor tells the Technician something…
• Then the Technician tells the Service Advisor something…
• Then the Service Advisor tells Mr. Jones something…
• Then the Service Advisor tells the Technician something…

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Brian and YNR Member Andy read a passage from Gary Gunn’s book Turnaround Point – The Recipe for Going Broke. Are poor auto repair systems and processes leading to you ultimately shutting your doors? Read on for some tips to dig your shop out of the hole.

Going Broke Discussion – Is It Too Late?

Andy opens the clip reading an account of Larry, a shop owner who was definitely going broke. His shop was not open on Saturdays, and potential customers instead went to a competitor. He also required clients to set appointments for their repairs. The reason? He was worried that too many cars in the queue would cause chaos that his staff couldn’t handle.

Brian tags in to read the hard fact that the automotive industry has changed. You can’t require every customer to set appointments anymore. Limiting your potential business like that makes you a “no” company. If your customers do not get a “yes, today” answer from your service advisor, they will take their money elsewhere. A six day per week 7am-7pm schedule is a great idea to help open yourself up to new business by adding convenience. Besides, if you are worried about handling more customers, then maybe it is time to think about hiring more staff and examining your current systems and processes.

In addition to understaffing and delaying your customers, low parts margins and poor phone skills are factors in going broke. Leave no stone unturned, because your livelihood and your staff’s financial wellbeing, could depend on it.

Learn More – Get Your FREE Strategy Session

Does your auto repair shop lack direction? Could you really be going broke? Perhaps your business plan has stalled out. Therefore, you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Management Process – Comprehensive Shop Assessment Tool, Part 2 of 3

Watch Part 1

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

• Comprehensive Shop Assessment Tool Part 2 of 3
• 23 Sections
• Spreadsheet Tool

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

• Comprehensive Shop Assessment Tool Part 1 of 3
• 23 Sections
• Spreadsheet Tool

Downloads

Powerpoint PDF

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Embed

Copy and paste this HTML code into your webpage to embed.

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

• To create systems and processes
• To execute and ensure great Communications is being executed by all staff members
• Don’t try to be liked – Do what is right!

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