In this clip from on of our Working On It Tuesday sessions, Brian and the class discuss Action Flow Charts. Specifically, Brian brings up the question of which color coding should designate who is performing the listed tasks. Pam suggests that instances where both technicians (blue) and service advisors (red) share the load, the chart should be color coded purple.

Color coding that form would help this Service Advisor to stay organized.Color Coding Your Action Flow Charts

Pam expanded on her answer, indicating that the Service Advisor at the front desk sells the job. Then, the technicians will perform the repair work. Therefore, many automotive repair tasks require a shared responsibility.

Pam brought up the Test Drive step in the Trip Check Inspection form. Jim Ryckman mentioned that his shop’s team performs an extensive test drive. He then explained how this test drive is part of his Preventive Maintenance Inspection process. The question arose on whether to charge for such an inspection.

Brian mentioned that any job that you are color coding for technicians to work on is worth their time, and you should charge for it. Some folks may take advantage of your free inspection offer, and then take their vehicle elsewhere that they know is cheaper. They may even perform the repair themselves, now that you have diagnosed the issue for free. Chances are that if you explain why they must pay for their vehicle inspection, they will agree to the inspection and repair.

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