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service writers

Here’s a clip from our Advisor Results Academy meeting, where we talk about Auto Repair Financing. First, Brian and the service writers on the call touch on the importance of financial assistance. We discuss comparing ourselves to other auto shops in our area. While we may charge more for labor, do our customers get what they pay for? Do your competition offer shuttle service? How about preventive maintenance inspections, and other perks to ensure customers return?

Why are auto repair financing options important?

If not for the repair shop offering financing, this customer couldn't have gotten necessary repairs!

If not for the repair shop offering financing, this customer couldn’t have gotten necessary repairs!

Finally, we transition to our main topic, another key feature all automotive shops should offer. Financing is so important for many customers.

Having a reliable vehicle is a basic need for most people, since they need a safe commute to work. Most of our customers are hard working, honest people who hold down full time jobs. However, they have fallen on hard times or have bad credit. That is no reason to punish them further! Affordable financing could determine whether or not they opt in for necessary repairs. As an auto repair shop owner, you must offer a financing option for these customers.

As the video concludes, service advisors discuss the financing companies their shops work with, in order to add needed flexibility to customers. They also add dollars to their bottom lines. Services such as SNAP, Car Care One, and Easy Pay are all discussed.

Does your automotive repair shop offer customers financing options? It could make the difference on selling auto repair jobs that you might not otherwise! Survey the other automotive shops in your area and see what they’re doing right or wrong. It may make a huge improvement to your own shop’s financial health!

Get in on the discussion – join one of our Tuesday calls for free!

Why not sign up to join a FREE live Zoom meeting with Brian and your fellow shop owners? You’ve got nothing to lose, so sign up today!

video

SOP Formation and Review

0519- SOP Action-Flow-Charts

17. Brainstorm with your team to help get buy-in. ASK these questions. How could our Action-Flow-Charts help our:

  • Service Advisors?
  • Technicians?
  • Customers?
  • Communications?
  • Time efficiency?
  • Customers see the value?
  • Technicians become better at diagnosis?
  • Team members learn from others’ knowledge?

Documents

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