service advisors

Here’s a clip from our Advisor Results Academy meeting, where we talk about Auto Repair Financing. First, Brian and the service writers on the call touch on the importance of financial assistance. We discuss comparing ourselves to other auto shops in our area. While we may charge more for labor, do our customers get what they pay for? Do your competition offer shuttle service? How about preventive maintenance inspections, and other perks to ensure customers return?

Why are auto repair financing options important?

If not for the repair shop offering financing, this customer couldn't have gotten necessary repairs!

If not for the repair shop offering financing, this customer couldn’t have gotten necessary repairs!

Finally, we transition to our main topic, another key feature all automotive shops should offer. Financing is so important for many customers.

Having a reliable vehicle is a basic need for most people, since they need a safe commute to work. Most of our customers are hard working, honest people who hold down full time jobs. However, they have fallen on hard times or have bad credit. That is no reason to punish them further! Affordable financing could determine whether or not they opt in for necessary repairs. As an auto repair shop owner, you must offer a financing option for these customers.

As the video concludes, service advisors discuss the financing companies their shops work with, in order to add needed flexibility to customers. They also add dollars to their bottom lines. Services such as SNAP, Car Care One, and Easy Pay are all discussed.

Does your automotive repair shop offer customers financing options? It could make the difference on selling auto repair jobs that you might not otherwise! Survey the other automotive shops in your area and see what they’re doing right or wrong. It may make a huge improvement to your own shop’s financial health!

Get in on the discussion – join one of our Tuesday calls for free!

Why not sign up to join a FREE live Zoom meeting with Brian and your fellow shop owners? You’ve got nothing to lose, so sign up today!

Are you an automotive repair shop owner who is completely lost? Need help organizing your workflow and writing systems to guide your staff? You Net Results has the tool for you to write your own auto repair business systems – Action Flow Charts! This is a series of over 50 templates and documents that will help you, your technicians, your service advisors, and your customers, get the the best experience from your repair shop.

In this video, some of our members discuss how You Net Results’ coaching has benefited them. They then share their initial thoughts after taking time to review our new Action Flow Charts.

Shop Owners Tell Their Stories – Auto Repair Business Systems Testimonials

Auto Repair Team celebrating success

Auto Repair Team celebrating success

Joe Evans begins the discussion by reviewing many of the skills his team has learned from Brian’s coaching methods. He notes all of the useful documents in the Action Flow Charts folder, which correspond to those skills. The sheer volume of useful information is impressive.

Afterward, other shop owners talk about how easy the documents are to access anywhere online via Dropbox. The customizable templates are easy to use, so repair shops can continue growing their bottom line. Instantly, shop owners and managers see the possibilities, both in the pre-written flow charts, and the templates, which enable owners to come up with their own systems. From hiring and recruiting to service advisor training, it’s all there.

Many shop owners are not tech savvy, nor do they have much time to sit down and figure out complex solutions. However, Action Flow Charts are designed to be easy to use for anyone in the industry, regardless of computer knowledge.

Are Action Flow Charts for you?

Not sure? Watch the video above and hear from our satisfied customers. These downloadable SOP templates and documents have revolutionized their shops! We will make a believer out of you! Sign up today.


SOP Formation and Review

0519- SOP Action-Flow-Charts

17. Brainstorm with your team to help get buy-in. ASK these questions. How could our Action-Flow-Charts help our:

  • Service Advisors?
  • Technicians?
  • Customers?
  • Communications?
  • Time efficiency?
  • Customers see the value?
  • Technicians become better at diagnosis?
  • Team members learn from others’ knowledge?


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