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people process

People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-5 – SOP – Unit 5: The Customer Visit
    To establish and define what ingredients go into creating our Recipe for Customer Visit Techniques and what it looks like, feels like, taste like and smells like in our auto repair business
  • To help everyone understand how it all blends together in our Recipe for Your Customer Visit.

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People Process

video
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

0615-4 – SOP – Unit 4: Counter Communication Skills

  • To establish and define what ingredients go into creating our Recipe for Counter Communication Skills and what it looks like, feels like, taste like and smells like in our auto repair business
  • To help everyone understand how it all blends together in our Recipe for CCS.

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People Process

video

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-3 – SOP – Unit 3: First Class Service Part 2 of 2
    • To establish and define what ingredients go into creating our Recipe for First Class Service
    • What it looks like, feels like, tastes like, and smells like in our auto repair business
    • To help everyone understand how it all blends together in our Recipe for FCS

Powerpoint PDF

People Process

video

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-3 – SOP – Unit 3: First Class Service Part 1
    • To establish and define what ingredients go into creating our Recipe for First Class Service
    • What it looks like, feels like, tastes like, and smells like in our auto repair business
    • To help everyone understand how it all blends together in our Recipe for FCS

Downloads

Powerpoint PDF

People Process

video
SOP Formation and Review

Mighty Large Imperative

  • Your Staff Development UNITS
  • SOP 615-1 Formation and Review and Review
  • UNIT 1: Mission Statement / Company WHY / Vision

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Powerpoint PDF

Strategy session - drawing up business tactics for auto repair

Are you feeling crushed under the weight of running your business? You’re not alone. Many auto repair Owners and General Managers wonder why running their businesses is so hard. But not all of them. What strategy is in play to create their success?

Strategy – Big Picture Planning

We often hear the mantra, “Work Smarter Not Harder.” What does that mean? Let’s talk about Strategy versus Tactics for a bit. Understanding the difference between them is critical to your business’s success.

Strategy is looking at the big picture planning you need to do before diving into the tactics. If your spouse wants you to build her dream house, you don’t just run to Home Depot and purchase a pile of bricks. If you HAD a pile of bricks laying around in the backyard, would you then start laying them out? No. You would end up with a disappointing mess, as well as an unhappy spouse. Not good.

When you want to build your dream house, there are specific steps you need to take before beginning the build process. First, you need to purchase the land and survey the land. Next, you will meet with an architect and draw out the plans. Then, meet with the builders, acquire the permits, and make sure there is money in the bank to pay for it all. That’s called strategy.

Tactics – Laying the Foundation

After all that, THEN you can begin laying the foundation. You’ll be counting the number of bricks you’ll need, setting up the framing, installing the infrastructure, hiring the electrician, and so on. That’s tactics.

If you try building that dream home without strategy or tactics, you’re screwed. It doesn’t matter how good the architect and builder are. Without strategy and tactics, you get stuck with analysis paralysis! You wonder why that dang house has become such a money pit.

How Do Strategy and Tactics Apply to Your Auto Repair Business? 

Everyone needs a strategy, from your technicians to you, the owner and managerWell, if you want to build your ideal company, then you need to put together your strategy. Once your business plan and marketing strategies are mapped out, you need to employ the tactics that will get you there.

Fortunately, You Net Results has the experience to walk you through both the strategy and tactics you’ll need to get your business to the next million dollars in annual revenue. It’s not an overnight project. It takes a lot of work. However, it’s a solid plan that will help you reach your goals, as long as you implement and take action.

At You Net Results, we facilitate coaching groups for auto repair shop owners. Together, we  can all reach a turnaround point. You will emerge from the experience of moving from a business owner to a confident business leader. Thus, you will eliminate the obstacles that hold you back. 

Are you ready? Let’s do this. 

To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.

People Process Webinar

video

SOP Formation and Review

  • SOP #0604 Building Bench Strength
  • Never have an empty bench (BIG-BIG Error)

Documents

Powerpoint PDF

People Process Webinar

video
  • SOP Formation and Review
  • SOP #0605 PAHR (Prepare – Attract – Hire – Retain)

Documents

Powerpoint PDF

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