Gary Gunn quizzes YNR Members on how they define auto repair leadership. Repair Shop Owners need to learn key skills in order to be effective leaders in their automotive businesses.
Auto Repair Leadership Defined
Gary opens by asking the group how they define auto repair leadership. Each of our YNR members contribute valuable takes in this clip.
Joe says a true leader knows the direction that automotive business is going. Pam adds that that leaders set the tone and pace of the business. The owner leads by making sure everyone focuses on the main goals and the team doesn’t go off on tangents. Brian Gillis has mentioned before that every auto shop has a “speed up / slow down” rhythm. The owner must ensure that everyone keeps that pace.
Fred reminds us that leaders must set month to month goals for staff. Owners lead by creating processes. They also have to continually seek ways to improve those processes.
All of these definitions included aspects of leadership. However, Gary has more to add. Since he is a certified eMyth coach, Gary Gunn has learned leadership methods inside and out from Michael Gerber. John Maxwell also has great leadership training resources, which dig much deeper. Remember, core tenets of the job may never change. However, changing times could mean new problems to solve.
Learn More – Book Your FREE Strategy Session
Does your independent auto repair shop lack direction? Perhaps your business plan has stalled out. So you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian Gillis? You’ve got nothing to lose, so sign up today!
Have you ever heard the phrase “Don’t burn your bridges”?
In business, nothing is more important than the relationships we foster. We are all familiar with networking and how critical it can be to success. On the other hand, negative networking can be even more critical. Like any school locker room, hair salon, or restaurant, nothing gets around faster than bad news!
In a worst-case scenario, one soured relationship could lead to an entire network of soured relationships. Your best bet is to treat everyone with equal respect. Good news gets around too, and before you know it, people will be recommending you as the go-to person for mentorship, advice, and service.
Which business relationships matter the most?
This is a trick question; they all matter! Why, you might ask? Because you can never predict or influence how one thing might affect another. We previously mentioned that with the phrase “burning your bridges.” If you outwardly show that you value one person or one relationship differently than another, you risk the chance of affecting things down the line. We highly suggest that you set a minimum standard for how you treat people. That means showing everyone respect. Go out of your way to ask them about their lives and interests, and request their help when you need it.
How do I build important business relationships?
That is an excellent question. It comes naturally for some people, but for others, it is a learned skill. We would like to urge you to look at this sector of your business development like you would any skill. Pour time, attention, and intention into it.
So, what does that mean? That means going out of your way to let people know how much you appreciate them. Reach out to them, ask if they need help, or request their help. Begin making emotional deposits with the individuals in your life; build up that bank account!
Business coaching with You Net Results
You Net Results can help you practice these skills and then plug you into a vast network of like-minded auto repair center owners. Our supportive and collaborative network of shops works together to build relationships and become the best version of ourselves. We do it for the industry because we know a stronger industry means more success for everyone!
Please contact You Net Results today for a complimentary consultation. Brian Gillis and his team will help you build your business bridges and come out stronger on the other end, bringing you one step closer to your revenue dreams! Let’s make this summer the greatest summer of your business life!
The auto repair industry comprises a variety of different positions. Check out this this clip from our members only People Process workshop. Brian and callers explain automotive jobs. The You Net Results group outline both the jobs’ tasks, and their relationships to each other. Each shop owner shares their knowledge from decades of adapting to an ever changing industry. Think you know everything about each job description in the automotive field? These pros all bring up some great points you may have never considered. Don’t miss out!
Explain automotive jobs: Owner and General Manager
First, Brian asks members what it means to be an automotive repair shop owner. Andy recalls his experience working his way up to the position of Owner of his family’s repair business. He describes “replacing himself”, delegating tasks to other staff. Sometimes it does not work out, and he needs to resume said chores temporarily. The bottom line is that owners have to wear many hats within the business, thus they need to stay on their toes to adapt to change.
Our own Jim Ryckman chimes in to describe a General Manager is responsibilities. He or she also must delegate jobs amongst the team. However, the GM is often on the floor, right in the action. Thinking on your feet is key! Managers assist with tickets, tracking parts inventory, and weekly organizational tasks for both front and back of house staff. Sometimes, perhaps most importantly, they are the face of the shop to customers. Your GM may need to engage clients in “show and tell” about the repair process, or grab them a cup of coffee – anything to make your customers feel welcome! This important position is very challenging, but the more dedicated and flexible you are, the more rewarding it can be!
Explain automotive jobs: Front Counter Staff
Explain automotive jobs: Your Front Counter Staff, or Service Advisors, are crucial!
Whether you call it Front Counter Staff, Service Advisor, or Service Writer, this job is a crucial spoke in the automotive shop wheel. Cory explains what this job means to him, since he has experience with training front counter workers.
Service Advisors are the conduit between both your customers and your mechanics. They’re responsible for explaining the car’s repair needs. They also must estimate how long repairs will take and how much they will cost. “Job stacking” is a critical task for a Service Writer. Managing multiple jobs can be tough, so Front Counter Staff need to have excellent time management and organizational skills. Not to mention, they must work with vendors to ensure all necessary parts are in stock. The COVID-19 pandemic has presented new challenges to these workers, such as online communication with customers, due to social distancing requirements.
Cory believes that no other position is as integral to an auto repair shop’s income than the Service Advisor. You could say that no other auto repair position requires people skills more than a Service Advisor.
What are the responsibilities of General Service Technicians?
When we explain automotive jobs, we must not leave out the General Service Technician – the heartbeat of your shop!
A General Service Technician is sometimes called a Mechanic by a lay person. It is undoubtedly the heartbeat of any auto repair shop. Techs often perform a thankless job. That is despite their required regular ASE certification training. While many facets of the auto repair process don’t change, technology advances dictate continuing education. Who knows, your shop may have to service a self driving car in the near future! Mechanics need to know everything from transmission repair to how to fix the computerized engines of 21st century cars and trucks.
Joe is a veteran shop owner hailing from Alabama. He’s seen it all! First, Joe runs down the ever evolving responsibilities of technicians. He recalls his own experiences as a mechanic, which began over 50 years ago. Before their continued learning, each tech must have a strong foundation of know how. Speed of service is also crucial.
Mechanics are typically the lowest paid team members, but they have plenty of opportunities to advance their careers. General Service Technicians learn many skills on the job. Whether at their existing shop, or in another industry, they are valuable hires. Their communication with others in house, plus their adaptability, are important traits. Those skills can help a General Service Tech to eventually move up to an A Tech, Service Writer, or even Owner in time.
Ready to learn more? Grow your shop’s bottom line with our weekly meetings!
Are staff relationships and training confusing you? Do you struggle to put all of the pieces together? Then why not join one of our monthly coaching groups! You will have access to join our live weekly Zoom meetings. They cover topics such as budgeting for profit, hiring, leadership, and much more. Members also have 24/7 access to hours of previous training calls. A library of valuable documents will help to guide you. Sign up today!
General Manager Clip - Coaching Groups Build Confident Leaders
Check out this clip from our members only live General Manager Process meeting, which originally met on Zoom May 12, 2020. Firstly, Brian sparks a lively roundtable discussion. Our veteran shop owners then reveal what it means to be a confident leader in an automotive repair shop environment. Each member agrees that when you regularly participate in an auto repair coaching group, it is one of the major keys to building your confidence.
Coaching Call Recap
Both automotive owners and general managers participated in the call. They chimed in to stress what modeling systems looks like to their employees. Thus, automotive staff members respond best when leaders are both confident and consistent.
Afterward, our auto repair coaching group reads the bullet points in the You Net Results brand script. This script exists in order to outline our focus and mission as an automotive industry company. It also ties into this clip’s theme of repair shop owners and managers who train together, as well as support each other.
Finally, Coach Brian closes with a discussion on the abstract concept of silent thieves. When you do not put the right processes in place, chaos is bound to sneak in. When that happens, then your money will inevitably run out. If you do not activate the right systems and processes, then you will eventually find yourself powerless to prevent these thieves from robbing your shop blind!
Auto repair coaching group for general managers
Would you describe yourself as a directionless shop owner or general manager? Silent thieves might just be bleeding your beloved business dry! Don’t worry, though – there is still hope for you! Learn how to master finances, daily operations, phone skills, service advisor training, as well as intangibles that only experienced pros know. Sign up for one of our auto repair coaching group today!