Sharing on what is being done to stay organized.

  1. Having a good point of sales system.
  2. Utilizing tablet technology for inspections.
  3. Having great parts system in place for receiving and returning (cores, defects, wrong parts)
  4. Using the work flow board.
  5. Good line of communication between people.
  6. Proven dispatch system
  7. Notating when parts are expected to arrive.
  8. Ensuring oil filter numbers on the work order when dispatching tickets


In this clip from on of our Working On It Tuesday sessions, Brian and the class discuss Action Flow Charts. Specifically, Brian brings up the question of which color coding should designate who is performing the listed tasks. Pam suggests that instances where both technicians (blue) and service advisors (red) share the load, the chart should be color coded purple.

Color coding that form would help this Service Advisor to stay organized.Color Coding Your Action Flow Charts

Pam expanded on her answer, indicating that the Service Advisor at the front desk sells the job. Then, the technicians will perform the repair work. Therefore, many automotive repair tasks require a shared responsibility.

Pam brought up the Test Drive step in the Trip Check Inspection form. Jim Ryckman mentioned that his shop’s team performs an extensive test drive. He then explained how this test drive is part of his Preventive Maintenance Inspection process. The question arose on whether to charge for such an inspection.

Brian mentioned that any job that you are color coding for technicians to work on is worth their time, and you should charge for it. Some folks may take advantage of your free inspection offer, and then take their vehicle elsewhere that they know is cheaper. They may even perform the repair themselves, now that you have diagnosed the issue for free. Chances are that if you explain why they must pay for their vehicle inspection, they will agree to the inspection and repair.

Ready For The Next Step? Book Your FREE Strategy Session!

Brian Gillis - You Net ResultsYour auto repair shop is lacking direction. Maybe your business plan has stalled out. You definitely are not meeting your goals. You need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with You Net Results guide Brian Gillis? You’ve got nothing to lose, so sign up today!

Work Life Balance - it's kind of like this.

Photo by Nathan Dumlao on Unsplash

No matter how we work, whether virtually or onsite, we all struggle with time management. It never feels like there are enough hours in the day to accomplish all those goals we set at the beginning of the week. Finding the time to work on your family life is crucial. You can’t be your best self at work when you aren’t happy and fulfilled in your off time. That fulfillment is the essence of true work life balance.

Becoming a great leader means understanding how to be more effective with the time you have. Are there opportunities for improvement? Just like when we write our SOPs, we can structure our day more efficiently. Thus, we can go through the process more linearly, allowing us to spend more time with our families.

Work Life Balance – It feels like there aren’t enough hours in the day

Trust me; we know exactly how you feel. You see the clock ticking away and remember all those things you promised outside of work. How in the world are you going to get those tasks done, making sure you fulfill your role in everyone else’s life? It’s a struggle, but there is a way to take hold of the chaos.

We suggest you start by measuring your time, and then figuring out where the loopholes are. Physically time out your activities and develop a schedule where you meticulously plan certain tasks at certain times. You’ll be shocked just how much time you spend doing tangentially related tasks vs. tackling the objective at hand.

For example, if you need to respond to online reviews, don’t do it all day long; schedule a 1-hour period at the end of the day in order to tackle all of them at once. It’s too easy to stretch a short task into an all-day affair when we piecemeal every part of it!

Community support and business coaching through You Net Results

Lucky for you, there is a vast network of business owners who understand your specific trials and tribulations. We all experience it, and we share our methods of optimizing that work life balance. At You Net Results, we plug you into a vast network of auto repair shop owners that work together to improve each other’s businesses and share in this common goal of reaching our dreams. 

We’ll show you how to identify your KPIs, write and structure your SOPs, and design your work to match your goals in life. Retirement, family, and your next revenue goals; they are all interconnected!

Contact You Net Results today for a complimentary consultation. Brian Gillis will help you build your KPIs and plug you into a vast network of auto repair shop owners. When we all work together, we make our industry stronger! So let’s make July the best month of your business life!

Hide picture