SOP Formation and Review
Creating a Strong Culture with One-on-Ones – Monty Moran’s Way
SOP 118-9
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WOIT Discussion and Notes Formation and Review
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monty moran
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Management Process – Comprehensive Shop Assessment Tool, Part 2 of 3
Watch Part 1
SOP #0219 Comprehensive Shop Assessment Tool
Are you Managing People or Processes? Stop managing People – start managing Processes!
Today’s Agenda Topic
- Comprehensive Shop Assessment Tool Part 2 of 3
- 23 Sections
- Spreadsheet Tool
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SOP Formation and Review
WOIT Discussion and Notes Formation and Review
“Communication” – Monty Moran Chapter 14 #118-6
- To create systems and processes
- To execute and ensure great Communications is being executed by all staff members
- Don’t try to be liked – Do what is right!
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SOP Formation and Review
WOIT Discussion and Notes Formation and Review
- Hiring The Right People – SOP #118-8
- To create systems and processes to learn and execute, so we all can ensure we hire the right people / best fit people – so the customers win, staff members win, and the company wins. WIN_WIN_WIN with HTRP!
- YNR Library Resources found listed in SOP 118-8
- PDF of Monty’s book pages are in Dropbox
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SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Empowerment “The Holy Grail of Leadership”
Five Steps (chapter 11 page 209)
- Connect with your people (page 210)
- Inspire them with a vision (page 211)
- Instill confidence in your people (page 212)
- Teach them to make each other better (page 213)
- Share what’s going on (page 214) SOP #0118-4
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SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Taken from page 116 of Monty Moran’s book Love is Free, Guac is Extra – The 12 things Monty learned (You may enhance or modify any of the 12):
- Select the first 3 to implement
- Select the second 3 to implement
- Select the third 3 to implement
- Select the fourth 3 to implement
- Make sure each of the previous are being executed before starting the next set of 3
- Include all of your staff in this process
- Don’t get in a hurry it never seems to pay off
- Read each item together and get buy in before proceeding to the next one
Our 12 Tactics
- Be quick (page 216)
- Reveal your (page 218)
- Make HR (page 220)
- Watch how (page 220)
- Teach that all (page 221)
- Bond through (page 222)
- Follow up (page 225)
- Be there for (page 226)
- Connect deeply (page 227)
- Understand the power (page 228)
- Embrace fear (page 232)
- Keep it simple (page 234)
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In this clip from our recent interview with former Chipotle co-CEO Monty Moran, Brian Gillis and YNR members have the opportunity to have Monty answer their questions.
On October 26, 2021, YNR hosted a FREE Zoom Q & A with former Chipotle co-CEO Monty Moran. Monty detailed his story and his leadership philosophy in the best selling book “Love is Free – Guac is Extra”. Listen in as YNR members and guests ask Monty some compelling questions!
Time Stamps
- [00:02:45] – [00:08:52]
- Question 1: Definition of Leadership (page 121)
[00:10:02] – [00:28:16]
- Question 2: Top 10 Areas (page 116)
- Hiring the Right People (page 116)
- Ensuring Excellent Operations (page 118)
- Creating a Strong Culture (page 122)
[00:28:24] – [00:44:02]
- Question 3: Tactics to Create a Feeling of Empowerment (page 216)
[00:44:07]- [01:02:24]
- Q and A from Jae, Jim, Gary, Shayla, Brian
About Monty Moran
Described as one of America’s most inspiring and effective leaders, Monty Moran’s unique and powerful style led Chipotle to meteoric growth and success, as the company’s value grew by over $23 billion and more than 2,000 restaurants during his time as co-CEO. Chipotle’s unparalleled rise in revenue, profitability, and shareholder return were fueled by an extraordinary team of over 75,000, united around Monty’s powerful vision of rewarding people based on their effectiveness in making the people around themselves better. Monty, a former trial lawyer, is an avid pilot, author, and filmmaker, who continues to teach how to build empowered cultures by unlocking people’s maximum potential through love, vulnerability, authenticity, and excellent communication.
Monty’s view of effective leadership is unique and refreshing. It’s grounded in his belief that ordinary people, in the right environment, are capable of making extraordinary contributions. He’s found that people, whether in a law firm of 30 lawyers or a Restaurant chain of 75,000 employees, are capable of leading and making significant creative contributions when they work in a culture that ignites their individual and collective growth.
For Monty, “empowerment” is not a buzzword. It’s not a tactic. It’s a way of life. It’s part of the non-delegable responsibility of every leader to build relationships with those they hope to influence. After all, Monty reminds us that the only source of a leader’s power is that others choose to follow. Earning people’s respect requires leaders to love, listen and connect. It requires the kind of vulnerability that is essential to building strong relationships. And, it requires that every person take responsibility for building a culture that causes people to work and play at a high level — consistently.
It was this kind of people-centric leadership that drove Monty’s team at Chipotle to grow from 400 restaurants to more than 2,200, each contributing on average over 2.5 million dollars in revenue, and to earn multiples on Wall St. that rival many technology companies.
In his new book, Love Is Free. Guac Is Extra: How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team (2020) and upcoming docuseries, Connected: A Search for Unity, Moran explores leading with love, vulnerability, curiosity, and authenticity. He educates leaders to humbly lift up the people around them, noting that the more they do, the more they will be rewarded – professionally, financially, emotionally, and personally. His talks are fun, energetic, interesting, and full of ideas that leaders can actually use to quickly build more engaged teams, and vastly improve results.
Prior to joining Chipotle, Monty was head of litigation and then managing partner and CEO at the Denver-based law firm of Messner and Reeves, LLC, which he led for ten years. Most recently, Monty realized his lifelong dream of becoming a pilot, and flies his airplane throughout the United States to pursue his interest in better understanding and serving Americans, a quest he documents through his startup, Old Tale Productions. In addition, he is a director and chairman of corporate boards, advisor to many entrepreneurs and businesses, a filmmaker, and author.
