Wouldn’t it be great if Your Management was a process? Wouldn’t it be great if it were that simple? It is. you can do this. It’s proven to work.
Auto repair shop management doesn’t have to be a mystery. Long time automotive business coach Gary Gunn shares his decades of automotive industry experience running multiple shops with you! When you take Gary’s and head coach Brian Gillis’ advice to heart, you will put your business systems in place and see results in no time!
Defining Auto Repair Shop Management – How Is It Different From Leadership?Gary opens the clip, polling the group on the difference between auto repair shop management and leadership.
Pam believes that managing is staying on top of details and keeping staff on top of their tasks. Fred believes Leaders hand down goals and processes to Managers. Then the Managers use the SOPs to guide the people.
Joe defines the Leadership role as one who sets the pace and tone for the shop’s business. Management then manipulates the Technicians and Service Advisors to execute the Leader’s vision. Joe clarifies that the staff roles are similar to that of military ranks. As the owner and leader, he recognizes the strengths of each employee in their positions.
Jerry continues by agreeing with all the previous points. He then adds that Auto Repair Shop Management means overseeing the systems and processes, so Mechanics and Service Writers can do their thing.
Gary also reminds us that people do not want to be managed. They can’t! That method of management always reduces people to robots. Effective managers should manage the systems, so the SOPs themselves can manage the people.
Does your independent automotive shop lack a clear vision? Maybe your business plan has stalled out. You need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
You’ve heard about it. You’ve wondered about it. You’ve wanted to Learn It. You’ve wanted to Use It. You’ve wanted to Teach It.
Now is your opportunity to get started.
By Syda Productions
A well-oiled machine runs more smoothly and efficiently than a team that doesn’t work together. You may be the only employee when starting your auto repair business, so team building is key.
As your business grows, you will need to learn how to delegate tasks, and integrate team members so they feel ownership over their roles. This will help take your business to the next level while freeing up your time to focus on your own strengths.
The first step to building a lasting team is delegating tasks and giving employees ownership over their roles. This allows them to feel invested in the business’s success. You want your team members to feel empowered to do their jobs without feeling like you are constantly breathing down their necks. Trust is key when delegating tasks and giving employees ownership over their roles.
An essential step to building trust with your team is giving them ownership over their roles. This allows them to grow and be responsible for completing their tasks and meeting deadlines. It also means they have the autonomy to make decisions within their area of responsibility. Motivate them to motivate themselves. Allow them pride over their position.
Decentralized business models are always more efficient than micromanaged and centralized structures. Gift your employees decision-making power and free the stress from your life.
Once you delegate and give employees ownership over their roles, it is important to actually step back. This signals that you are serious about their autonomy. This can be difficult for many business owners who are used to doing everything themselves. However, it is essential if you want to scale your business.
By trusting your team and giving them the freedom to work independently, you will be able to focus on your strengths and grow your business even more.
Building a lasting team is essential for any auto repair shop owner who wants to scale their business. The key is delegation, integration, and giving employees ownership over their roles. By following these steps, you can free up your time as a business owner to focus on your strengths and grow your business.
Contact You Net Results, and we’ll assist you in becoming the leader you always wanted to be. Book a complimentary consultation. Brian Gillis and his team will help you build your leadership foundation and plug you into a vast network of auto repair shops. We all work together to strengthen the industry! Let’s make October the best month of your business life!
Photo by Gustavo Fring
Leadership is a learned skill. Almost anyone can start a business. But, not everyone can be a successful leader. What makes a good leader with solid leadership qualities? And how can business coaching help you develop your leadership skills and style? In this blog post, we will discuss what makes a good leader and how you can become one too!
Leadership is a quality that is often difficult to define, but everyone knows when they see it. In the business world, strong leaders are essential for success. So, what qualities make a good leader in business?
People believe that in order to be a successful leader, you must possess certain qualities such as charisma, intelligence, and strength. However, many other important qualities are often overlooked, such as empathy, listening skills, and the ability to inspire others.
To be a successful leader, learning how to inspire your employees is important. One way to do this is by setting an example and leading by that example. Show your employees that you’re passionate about your work and that you’re committed to making a difference. This will show them that they can be passionate about their work as well. Additionally, try to create a positive and motivating environment in the workplace.
Encourage open communication and collaboration, and make sure everyone feels like they are a valuable part of the team. By taking these steps, you can inspire your employees and help them reach their full potential.
Business coaching can help you become a better leader in so many ways. A business coach will help you assess your current leadership skills and develop a plan to improve them. Working hand-in-hand with honest feedback and guidance as you work to implement your plan.
In addition, a business coach can help you identify your leadership style and learn how to adapt it to different situations. With You Net Results, you can gain the skills and knowledge you need to take your leadership to the next level.
Don’t hesitate to contact You Net Results today for a complimentary consultation. Brian Gillis and our team will help you build your leadership foundation. We will plug you into a vast network of auto repair shops, working together to strengthen the industry! Let’s make August the best month of your business life!
Photo by Tetiana SHYSHKINA on Unsplash
Have you ever walked through your business and noticed people performing the same task in five different ways? You aren’t sure which one is the fastest, but you are sure that you would prefer everyone do it one defined way. At least then, you can measure what is wrong and decide how to improve. That is where SOPs (Standard Operating Procedures) come in, and they only get better from there!
While SOPs may seem like a lot of work to create, they will save you time and money in the long run. By having SOPs in place, you can train new employees more quickly and easily. Making it easier to monitor employee progress, measure tasks, and improve company culture. Most importantly, SOPs can help you net more revenue!
SOPs (Standard Operating Procedures) are simply detailed instructions on how to perform a task. They vary widely! SOPs can be as simple as a one-page document or complex manuals that are hundreds of pages long.
When composing SOPs, and when considering how standard operating procedures can transform your auto repair shop. Keep in mind that they should be clear and concise. So that anyone who reads them can understand and follow the instructions. Standard operating procedures should also be specific enough to complete a task thoroughly but digestible and actionable.
As old as time, SOPs are nothing new. In fact, they have been around for centuries in one form or another. The military has used SOPs for millennia to ensure that their soldiers are efficient and effective on the battlefield. SOPs were first formalized in the industry during the early days of the automobile assembly line. The auto repair industry developed SOPs to ensure that each car was built the same way, with the same high level of quality.
Today, SOPs are used in businesses of all types and sizes, from small mom-and-pop shops to large multinational corporations. SOPs provide a process or set of steps to complete a task so that employees perform the same way every time. This consistency saves time and helps to ensure quality and avoid mistakes. You can use them in any industry, but they are especially helpful in service-based businesses, such as auto repair.
With the incredibly complex nature of auto repair tasks and workflows, it is essential that you take steps to standardize things. This will not only help reduce confusion and improve efficiency, but it will help you get new employees up to speed faster!
We know this process is daunting, and that is why you have us at You Net Results. We guide you through the process with detailed templates and instructions. We’ve helped countless auto repair shops do the same, netting greater returns as a result.
Contact You Net-Results today for a complimentary consultation. Brian Gillis & team will help you build your SOPs and plug you into a vast network of auto repair shops, working together to make the industry stronger! Let’s make August the best month of your business life!
To develop your way of identifying the one thing, creating the script, when to use it, how to execute it, role playing, rehearsing, delivering, saving time; Building a process that runs without the owner.
Dissecting Incoming Phone Calls SOP 0220 – to develop a process for dissecting incoming phone calls, determining what we want said, and then making sure we are executing the scripts as you designated, creating a scoring checklist.
