On October 26, 2021, YNR hosted a FREE Zoom Q & A with former Chipotle co-CEO Monty Moran. Monty detailed his story and his leadership philosophy in the best selling book “Love is Free – Guac is Extra”. Listen in as YNR members and guests ask Monty some compelling questions!
Time Stamps
[00:02:45] – [00:08:52]
Question 1: Definition of Leadership (page 121)
[00:10:02] – [00:28:16]
Question 2: Top 10 Areas (page 116)
Hiring the Right People (page 116)
Ensuring Excellent Operations (page 118)
Creating a Strong Culture (page 122)
[00:28:24] – [00:44:02]
Question 3: Tactics to Create a Feeling of Empowerment (page 216)
[00:44:07]- [01:02:24]
Q and A from Jae, Jim, Gary, Shayla, Brian
About Monty Moran
Described as one of America’s most inspiring and effective leaders, Monty Moran’s unique and powerful style led Chipotle to meteoric growth and success, as the company’s value grew by over $23 billion and more than 2,000 restaurants during his time as co-CEO. Chipotle’s unparalleled rise in revenue, profitability, and shareholder return were fueled by an extraordinary team of over 75,000, united around Monty’s powerful vision of rewarding people based on their effectiveness in making the people around themselves better. Monty, a former trial lawyer, is an avid pilot, author, and filmmaker, who continues to teach how to build empowered cultures by unlocking people’s maximum potential through love, vulnerability, authenticity, and excellent communication.
Monty’s view of effective leadership is unique and refreshing. It’s grounded in his belief that ordinary people, in the right environment, are capable of making extraordinary contributions. He’s found that people, whether in a law firm of 30 lawyers or a Restaurant chain of 75,000 employees, are capable of leading and making significant creative contributions when they work in a culture that ignites their individual and collective growth.
For Monty, “empowerment” is not a buzzword. It’s not a tactic. It’s a way of life. It’s part of the non-delegable responsibility of every leader to build relationships with those they hope to influence. After all, Monty reminds us that the only source of a leader’s power is that others choose to follow. Earning people’s respect requires leaders to love, listen and connect. It requires the kind of vulnerability that is essential to building strong relationships. And, it requires that every person take responsibility for building a culture that causes people to work and play at a high level — consistently.
It was this kind of people-centric leadership that drove Monty’s team at Chipotle to grow from 400 restaurants to more than 2,200, each contributing on average over 2.5 million dollars in revenue, and to earn multiples on Wall St. that rival many technology companies.
In his new book, Love Is Free. Guac Is Extra: How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team (2020) and upcoming docuseries, Connected: A Search for Unity, Moran explores leading with love, vulnerability, curiosity, and authenticity. He educates leaders to humbly lift up the people around them, noting that the more they do, the more they will be rewarded – professionally, financially, emotionally, and personally. His talks are fun, energetic, interesting, and full of ideas that leaders can actually use to quickly build more engaged teams, and vastly improve results.
Prior to joining Chipotle, Monty was head of litigation and then managing partner and CEO at the Denver-based law firm of Messner and Reeves, LLC, which he led for ten years. Most recently, Monty realized his lifelong dream of becoming a pilot, and flies his airplane throughout the United States to pursue his interest in better understanding and serving Americans, a quest he documents through his startup, Old Tale Productions. In addition, he is a director and chairman of corporate boards, advisor to many entrepreneurs and businesses, a filmmaker, and author.
We romanticize the image of the “Self-Made Man” and “Self-Made Woman” in American society. The idea is that this person pulled up their bootstraps and then walked out in the business wilderness as a lone wolf with no pack to help them. It makes for a great Liam Neeson movie, but what if we told you that this is exactly that? This leadership idea is fictional, and it doesn’t exist. There is no such thing as the “Self-Made Individual”. It’s a myth. Every successful person you know and every leader you aspire to be employed a support team which helped them navigate the wilds.
Whether you realize it or not, you are where you are as a result both of your own hard work and the support of the people around you. All the teachers, parents, employees, friends, and mentors that were there for you through both thick and thin. They believe in you, and now it is time to see their value for what it is worth. You hone a set of behaviors over time called leadership skills. Just like the best teachers and coaches we know, you have to develop the skill in order to perfect it.
You Can Do This – It’s Proven to Work
Fixing the ingrained leadership faults and shortcomings that we believe we have is possible through practice and good coaching. While some people have that innate ability to lead, most people find their ability through trials and tribulations. The best leaders we know faced great hardships on their way up. You have the team and you have the support. Now, you just need to learn the best way to lead the charge for everyone.
Take the YOUTOOLS Leadership Journey with Brian Gillis
At You Net Results, we plug you into a powerful network of other business leaders, where you share and grow off of each other’s successes and hardships. We get rid of that lone wolf approach and then transform it into a true collaborative leadership mentality. People want to see that their leaders understand them, as well as the world around them. As a leader, it is important to see the value in the people around you; to enhance their ownership of their role in your business life.
We teach you about the “Silent Thieves” ruining your ability to lead and perform as a business effectively. Then, we help you fix your processes and procedures to meet those challenges. With the right procedures, team, and mindset, you can achieve anything. You Net Results can guide you down that path.
Are you ready? Let’s do this.
Don’t be a lone wolf. Join our awesome community of industry leading business owners so you can become the leader you were meant to be! Let’s Maximize this Daily Operations Opportunity.
In order to find out more, contact us for a complimentary consultation. Brian Gillis will discuss your concerns, your strengths and help you find ways to improve your leadership skills and company culture. Not everyone is born a leader, but everyone can become a leader…
Are you feeling crushed under the weight of running your business? You’re not alone. Many auto repair Owners and General Managers wonder why running their businesses is so hard. But not all of them. What strategy is in play to create their success?
Strategy – Big Picture Planning
We often hear the mantra, “Work Smarter Not Harder.”What does that mean? Let’s talk about Strategy versus Tactics for a bit. Understanding the difference between them is critical to your business’s success.
Strategy is looking at the big picture planning you need to do before diving into the tactics. If your spouse wants you to build her dream house, you don’t just run to Home Depot and purchase a pile of bricks. If you HAD a pile of bricks laying around in the backyard, would you then start laying them out? No. You would end up with a disappointing mess, as well as an unhappy spouse. Not good.
When you want to build your dream house, there are specific steps you need to take before beginning the build process. First, you need to purchase the land and survey the land. Next, you will meet with an architect and draw out the plans. Then, meet with the builders, acquire the permits, and make sure there is money in the bank to pay for it all. That’s called strategy.
Tactics – Laying the Foundation
After all that, THEN you can begin laying the foundation. You’ll be counting the number of bricks you’ll need, setting up the framing, installing the infrastructure, hiring the electrician, and so on. That’s tactics.
If you try building that dream home without strategy or tactics, you’re screwed. It doesn’t matter how good the architect and builder are. Without strategy and tactics, you get stuck with analysis paralysis! You wonder why that dang house has become such a money pit.
How Do Strategy and Tactics Apply to Your Auto Repair Business?
Well, if you want to build your ideal company, then you need to put together your strategy. Once your business plan and marketing strategies are mapped out, you need to employ the tactics that will get you there.
Fortunately, You Net Results has the experience to walk you through both the strategy and tactics you’ll need to get your business to the next million dollars in annual revenue. It’s not an overnight project. It takes a lot of work. However, it’s a solid plan that will help you reach your goals, as long as you implement and take action.
At You Net Results, we facilitate coaching groups for auto repair shop owners. Together, we can all reach a turnaround point. You will emerge from the experience of moving from a business owner to a confident business leader. Thus, you will eliminate the obstacles that hold you back.
Are you ready? Let’s do this.
To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.
In this clip from our Leadership Process Webinar, Brian Gillis explains silent thieves in the form of poor systems and processes. These thieves can cause our automotive repair shops to literally bleed money! Listen up to learn what areas of your shop that these burglars could be lurking in. Then, join us for future sessions to see how we can identify them and kick them out the door, for good!
Where could they be hiding in your automotive repair shops
Silent thieves in your auto repair shop may not be as obvious as a technician stealing tools!
Every shop is unique, but, generally speaking, we all have weak points in certain areas. These poor systems and processes may include:
Luckily, You Net Results offers weekly rotational meetings you can join, in order to focus on these specific areas. Through group calls, as well as written systems and processes you can customize for your auto repair business, we can work together to stop silent thieves dead in their tracks.
Finally, Brian lists six steps to get started. Put these steps into place in order to build your own Leadership Process. Real change in business can only be made from the top down. Are you both ready and willing to do what it takes to implement change? Put these six steps into practice today, and get on the road to improvement:
Thinking
Words
Action
Habits
Perseverance
Attainment
Learn More About Eliminating These Silent Thieves – Get Your FREE Strategy Session
You know that you need to kick these silent thieves out of your shop, but you’re not sure where to begin. Why not schedule a FREE business strategy session with Brian, so you can discuss your needs? You’ve got nothing to lose, so sign up today!
SOP Formation and Review
Paint Your Picture for 2022 REPLAY
