leadership

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“What would you do?” Agenda: SOP #0122

Topic: Methods to improve employee retention

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

What would you do?

Agenda Topic and Question:

Which marketing dollars creates the best ROI on the investment? Magazines, Direct Mail, Social Media, Texting, Lost clients, etc.

Agenda: SOP #0122

• Open discussion about what is going on
• Bring your questions and scenarios
• Ask them to the attendees
• Say this when it is your turn…
• What would you do if…?

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0122 What Would You Do

• Roundtable Q&A
• No words will describe it
• No words will convince you to come
• No words will make it pay off

Topics Discussed

1. Do you pay your people for training?
2. Are you using a progressive labor matrix?
3. Share experience with loaner cars.

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Loaner Car Agreement Doc- non branded

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

• To create systems and processes
• To execute and ensure great Communications is being executed by all staff members
• Don’t try to be liked – Do what is right!

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

• Hiring The Right People – SOP #118-8
• To create systems and processes to learn and execute, so we all can ensure we hire the right people / best fit people – so the customers win, staff members win, and the company wins. WIN_WIN_WIN with HTRP!
• YNR Library Resources found listed in SOP 118-8
• PDF of Monty’s book pages are in Dropbox

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Creating a Strong Culture with One-on-Ones #0118-9

• To create a systemic One-on-One process to build a strong culture within our company.
• So all staff members feel heard and valued.
• The best way to invest in each other’s success.
• Helping people realize their work here is more than a job.
• But a valuable position in our success.

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

• LD-YNR – 0118-7 – SOP – Ensuring Excellent Operations (page 119)
• Linebacker position / General Manager

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Empowerment “The Holy Grail of Leadership”

Five Steps (chapter 11 page 209)

1. Connect with your people (page 210)
2. Inspire them with a vision (page 211)
3. Instill confidence in your people (page 212)
4. Teach them to make each other better (page 213)
5. Share what’s going on (page 214) SOP #0118-4

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Taken from page 116 of Monty Moran’s book Love is Free, Guac is Extra – The 12 things Monty learned (You may enhance or modify any of the 12):

• Select the first 3 to implement
• Select the second 3 to implement
• Select the third 3 to implement
• Select the fourth 3 to implement
• Make sure each of the previous are being executed before starting the next set of 3
• Include all of your staff in this process
• Don’t get in a hurry it never seems to pay off
• Read each item together and get buy in before proceeding to the next one

Our 12 Tactics

1. Be quick (page 216)
2. Reveal your (page 218)
3. Make HR (page 220)
4. Watch how (page 220)
5. Teach that all (page 221)
6. Bond through (page 222)
7. Follow up (page 225)
8. Be there for (page 226)
9. Connect deeply (page 227)
10. Understand the power (page 228)
11. Embrace fear (page 232)
12. Keep it simple (page 234)

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SOP: 12 Tactics
Show PDF (Pages from Monty’s Book)