Increase efficiency and reduce your costs by measuring your auto repair shop processes!

As business coaching company for auto repair shop owners, one crucial aspect we’ve seen shops neglect is measuring processes. Precision helps shop owners find issues, reduce costs, and improve efficiency. This article stresses computing auto repair processes, so let’s dive in!

Introduction: Insights Into Efficiency

Running an auto repair shop comes with its own set of challenges. From handling customer expectations to making complex repairs, there is a lot on a shop owner’s plate. However, many shop owners don’t realize the power of gauging the steps taken for each repair. You can gain valuable insights into your operations and make data-driven choices by tracking and analyzing key metrics.

Importance of Measuring Auto Repair Processes

Identifying Inefficiencies

Measuring auto repair processes shines a light on shortfalls that cost your shop both time and money. Pinpoint areas of improvement by tracking metrics such as cycle time and first-time fix rate. Do certain repair jobs always take longer than expected? That may indicate a need for either more training or better workflow.

Reducing Cost

Cost control is a top priority for any business owner. Auto repair shops are no exception. Measuring your repair processes helps identify ways to save money. Analyze metrics like technician yield and parts usage. Those could uncover expenses to reduce, all without losing quality. This can then lead to big savings over time.

Improving Efficiency

Efficiency is vital to running a successful auto repair shop. Measuring each process helps you identify holdups and simplify operations. By tracking metrics related to workflow and resource usage, you can adjust them in order to optimize efficiency. This leads to both faster turnaround times, and increased customer satisfaction. Not to mention higher profits!

Implementing a Measurement System to Increase Efficiency

Installing a measurement system for your auto repair processes requires careful planning and execution. Follow the steps below:

Define Your Goals

Start by clearly stating your goals. What specific outcomes do you want to achieve? Examples could include reducing cycle time by 20%, or increasing the first-time fix rate to 90%. Define clear goals in order to guide your measurement efforts.

Select Appropriate Metrics

Choose metrics that both align with your goals and provide the right insights. Consider critical metrics like cycle time, first time fix rate, technician output, and customer satisfaction. Tailor the metrics to your shop’s unique needs and goals.

Collecting and Analyzing Data

Establish a way to collect and analyze your chosen metrics’ data. You may need to use niche software or manual tracking methods. Ensure that the data collection process is accurate and consistent, as well as reliable.

Taking Action

Collecting data is only valuable if you take action. Regularly review the data and note your problem areas. Work with your team to write action plans and make changes, in order to address shortfalls and improve every aspect of your business.

Benefits of Measuring Auto Repair Processes

The perks of gauging your auto repair processes are numerous. Here are some rewards you can expect:

Identifying What’s Blocking Your Efficiency

When you measure your repair actions, you can identify bottlenecks that hinder workflow. Does a specific repair task take too long? Do you have too few resources? Then address these shortfalls for the highest efficiency.

Streamlining Operations

Measure your auto repair approaches in order to streamline tasks. This eliminates steps that are both needless and redundant. Optimizing workflow, resources, and communication improves your overall efficiency. This will reduce both errors and delays.

Enhancing Customer Experience

A precise, efficient repair process creates a better customer experience. Exceed customer trust and foster loyalty by reducing repair times, increasing first-time fix rates, and delivering exceptional service. Satisfied customers are more likely to both return and recommend your shop to others.

Conclusion: Measuring Processes For Efficiency

Measuring your auto repair processes can both reduce costs and improves efficiency. When you track key metrics, find problem areas, and make data driven changes, you can streamline tasks and provide a better customer service. Don’t count out the impact measurement can have on success.

You Net Results

Contact You Net Results today to begin the process. Book a complimentary consultation. Brian Gillis and our team will help you start your leadership foundation. Our vast network of auto repair shops works together to build up the industry. Let’s make August the best month of your business life!

Financial Process

Think Tank Questions Discussed

  • Are you in the Financial Genius Zone or Financial Danger Zone?
  • Would you be satisfied if you repeated 2022 in 2023? If so, why?  If not, why?
  • Mastering Your Results Financial Process Review
  • TCODB Tracker Tab Year to date Nov.2020 / Nov. 2021 / Nov. 2022 review
  • Utilizing the Anchor Report and established formulas to calculate your TCODB


Powerpoint PDF

Brian and YNR Member Andy read a passage from Gary Gunn’s book Turnaround Point – The Recipe for Going Broke. Are poor auto repair systems and processes leading to you ultimately shutting your doors? Read on for some tips to dig your shop out of the hole.

Are you going broke as an auto repair shop owner?Going Broke Discussion – Is It Too Late?

Andy opens the clip reading an account of Larry, a shop owner who was definitely going broke. His shop was not open on Saturdays, and potential customers instead went to a competitor. He also required clients to set appointments for their repairs. The reason? He was worried that too many cars in the queue would cause chaos that his staff couldn’t handle.

Brian tags in to read the hard fact that the automotive industry has changed. You can’t require every customer to set appointments anymore. Limiting your potential business like that makes you a “no” company. If your customers do not get a “yes, today” answer from your service advisor, they will take their money elsewhere. A six day per week 7am-7pm schedule is a great idea to help open yourself up to new business by adding convenience. Besides, if you are worried about handling more customers, then maybe it is time to think about hiring more staff and examining your current systems and processes.

In addition to understaffing and delaying your customers, low parts margins and poor phone skills are factors in going broke. Leave no stone unturned, because your livelihood and your staff’s financial wellbeing, could depend on it.

Learn More – Get Your FREE Strategy Session

Does your auto repair shop lack direction? Could you really be going broke? Perhaps your business plan has stalled out. Therefore, you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!

Financial Process

SOP Formation and Review

SOP 410 – ScoreCARD How-to

  • The ScoreCard Review
  • How to determine good and what needs to be fixed
  • Learn It – Use It – Teach It
  • See the ongoing Value $$ with the ScoreCard


Powerpoint PDF

Financial Process

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Today’s Think Tank Questions & POV Discussion

  • What are your BIGGEST Financial Challenges right NOW?
  • Mastering Your Results Financial Content Review
  • Online Library Financial Review
  • Financial $avvy Language Review
  • Anchor Report comparing YTD July 2022 to Dec.Year End 2015 and 2008
  • By using Sawtooth Page 10 and Page 6
  • Budget Spreadsheet Review of tab to create TCODB
  • Challenge for next time was to calculate your TCODB using the tab


Powerpoint PDF

Financial Process


Mindset Question Roundtable

What would be a new title for you?

TEN Financial Knowledge Principles

  1. Stacking Up Cash
  2. Know your TCODB
  3. Daily Scorecard
  4. Set dates for Financial Milestones
  5. Become Debt Free
  6. Grow – Scale – Sell
  7. Investments Types and Ways
  8. Recipes for Now – When – Next
  9. Owner Pay Plan
  10. True Net Profit Distribution Plan


Powerpoint PDF

How SOPs - standard operating procedures - can transform your auto repair shop

Photo by Tetiana SHYSHKINA on Unsplash

Document & Implement, The Power Of SOPs

Have you ever walked through your business and noticed people performing the same task in five different ways? You aren’t sure which one is the fastest, but you are sure that you would prefer everyone do it one defined way. At least then, you can measure what is wrong and decide how to improve. That is where SOPs (Standard Operating Procedures) come in, and they only get better from there!

While SOPs may seem like a lot of work to create, they will save you time and money in the long run. By having SOPs in place, you can train new employees more quickly and easily. Making it easier to monitor employee progress, measure tasks, and improve company culture. Most importantly, SOPs can help you net more revenue!

What are SOPs?

SOPs (Standard Operating Procedures) are simply detailed instructions on how to perform a task. They vary widely! SOPs can be as simple as a one-page document or complex manuals that are hundreds of pages long.

When composing SOPs, and when considering how standard operating procedures can transform your auto repair shop. Keep in mind that they should be clear and concise. So that anyone who reads them can understand and follow the instructions. Standard operating procedures should also be specific enough to complete a task thoroughly but digestible and actionable.

As old as time, SOPs are nothing new. In fact, they have been around for centuries in one form or another. The military has used SOPs for millennia to ensure that their soldiers are efficient and effective on the battlefield. SOPs were first formalized in the industry during the early days of the automobile assembly line. The auto repair industry developed SOPs to ensure that each car was built the same way, with the same high level of quality.

Should I use SOPs in my auto repair shop?

Today, SOPs are used in businesses of all types and sizes, from small mom-and-pop shops to large multinational corporations. SOPs provide a process or set of steps to complete a task so that employees perform the same way every time. This consistency saves time and helps to ensure quality and avoid mistakes. You can use them in any industry, but they are especially helpful in service-based businesses, such as auto repair.

With the incredibly complex nature of auto repair tasks and workflows, it is essential that you take steps to standardize things. This will not only help reduce confusion and improve efficiency, but it will help you get new employees up to speed faster!

Business coaching Through You Net Results

We know this process is daunting, and that is why you have us at You Net Results. We guide you through the process with detailed templates and instructions. We’ve helped countless auto repair shops do the same, netting greater returns as a result. 

Contact You Net-Results today for a complimentary consultation. Brian Gillis & team will help you build your SOPs and plug you into a vast network of auto repair shops, working together to make the industry stronger! Let’s make August the best month of your business life!

Anchor Financial Process

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Think tank discussion:

  • If a staff member asked you what you made each year, what would you tell them? Listen to the answers.
  • Plus Anchor Report Page 8
  • Supplemental Statistics Discussion

Introducing the YOUTOOLS BIG Three

  1. TENAnchor FinancialTools
    Connecting the DOTS
  2. TENFinancial
    Knowledge Principles
  3. Turnaround Point
    Finding Your Financial Points


Powerpoint PDF

Financial Process

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  1. “We need your help!” survey – so you can create Your Best Results.
  2. Comparing Jan 2021 – March 2021 to Jan 2022 – March 2022 Discussion
  3. ScoreCard Review with brian


Anchor Financial Process

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • #407–8-SOP-TCODB Tracker
  • ScoreCard Review
  • TCDB In Depth Discussion
  • Mastering Your Results Review


SOP True Cost of Doing Business Tracker

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