Auto repair shop management doesn’t have to be a mystery. Long time automotive business coach Gary Gunn shares his decades of automotive industry experience running multiple shops with you! When you take Gary’s and head coach Brian Gillis’ advice to heart, you will put your business systems in place and see results in no time!
Defining Auto Repair Shop Management – How Is It Different From Leadership?
Gary opens the clip, polling the group on the difference between auto repair shop management and leadership.
Pam believes that managing is staying on top of details and keeping staff on top of their tasks. Fred believes Leaders hand down goals and processes to Managers. Then the Managers use the SOPs to guide the people.
Joe defines the Leadership role as one who sets the pace and tone for the shop’s business. Management then manipulates the Technicians and Service Advisors to execute the Leader’s vision. Joe clarifies that the staff roles are similar to that of military ranks. As the owner and leader, he recognizes the strengths of each employee in their positions.
Jerry continues by agreeing with all the previous points. He then adds that Auto Repair Shop Management means overseeing the systems and processes, so Mechanics and Service Writers can do their thing.
Gary also reminds us that people do not want to be managed. They can’t! That method of management always reduces people to robots. Effective managers should manage the systems, so the SOPs themselves can manage the people.
Learn More – Get Your FREE Strategy Session
Does your independent automotive shop lack a clear vision? Maybe your business plan has stalled out. You need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
If you’re watching this video, the odds are that you are an automotive shop owner. One of the ten knowledge principles we at You Net Results teach is to know your True Cost of Doing Business. What does that mean? You need to ask yourself how much it takes to build an automotive repair shop that is financially healthy.
There are so many pitfalls and mistakes that repair shop owners can make. It’s up to you to make the effort to understand your profit and losses, as well as regularly review your score sheets. Only then can you stack up cash and set yourself up for success long term.
True Cost of Doing Business Discussion Recap
Gary Gunn, AAM opens up this clip, in which he is detailing the ten financial knowledge principles. Knowing the true cost of business means knowing what it takes to be financially healthy in the automotive repair industry. Knowing your numbers, as well as how to read them, is essential for any auto repair shop owner.
He went on to tell a story of an owner in his class years ago. This owner declared that he planned to slash repair prices because he had paid off his shop’s building. Gary literally asked him to leave the class. This kind of thinking doesn’t come from a smart business mentality. Rather than subtracting from his monthly income, he should have invested the money he previously put toward his building expense. Stacking up cash today could mean weathering a major storm in your future, or even retiring early!
Educate yourself. Look at your scorecard daily, weekly, monthly, and annually. If you estimate your true cost of doing business too high, then you are putting undue pressure on yourself and your team.
When you hear the phrase, “Go For No,” how does that make you feel?
Does hearing “go for no” make you uncomfortable?
Do you feel kind of creepy or pushy?
Does it trigger fear of rejection?
What if I were to tell you that the services you offer could be the answer to someone’s prayers?
What if I were to say that money and the exchange of it is a dignified conversation?
Do you suppose then that talking with clients and finding out their needs could be a good thing?
When you Go For No, you’re not pushy.
You’re not even confrontational. Instead, going for no is a simple conversation that finds out what your clients need and don’t need.
If you fear hearing the word “No,” I invite you to join me on a journey. Let’s examine why that word is one of the most helpful words on your path to success.
“No” defines boundaries.
The word “No” allows you to “know” your client better.
“No” helps you know where you stand and what needs to improve before you can get to yes.
“No” is “no-thing” to be afraid of in business.
That’s why we say “Go For No.”
Our 360 Group recently met for our first in-person event in Atlanta. It was a great time, and we all learned new techniques about running our businesses better.
We learned what we would no longer tolerate as business owners who want to grow our annual revenues.
Marketing is nothing to fear.
Potential clients will more often say yes to you when you communicate with them and educate them through video marketing.
We discovered that going for no really means not giving up until we have found our God-given purpose.
Take the NO Fear Journey with Brian Gillis.
At You Net Results, we offer coaching groups for auto repair shop owners and service advisors. Together along with your fellow automotive professionals, you can reach a turnaround point. Then, you will evolve from a business owner to a confident business leader, by eliminating the obstacles holding you back.
Are you ready? Let’s do this.
If you’d like to find out more, then contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and then find ways to improve your annual revenue and company culture.
Defining Auto Repair Shop Management – How Is It Different From Leadership?
True Cost of Doing Business Discussion Recap
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