Review parts 1 through 15 for details and thinking, then utilize the Recipe for Change.

Part 5 – What if? How? Come on!

What if your car count doubled? What if your net profit doubled? What if your customers said “yes” to all repairs and all maintenance suggestions?

What if all your staff members pulled together as a team?

What if you completed your How-To Manual, and your budget started operating smoothly? What if you dominated your target market?

What if your customers never bought a new car, and they told everyone about your company?

Okay, here’s the catch.

How do you make these “what if” items happen?

How are you doing? How is it working for you?

How do you get buy-in from staff members?

How do you even think these are all possible?

Come on Gary, are you a dreamer?

Come on Gary, this is not possible.

Come on Gary, tell me how.

The Recipe for Change

When you’re baking a cake, there are certain ingredients that are necessary for the cake to come out as planned. You need to follow a step by step procedure. Include all portions as described, mix as indicated, then cook for the optimum time and temperature. Any variation from the recipe may cause an incomplete and utter disaster! If you don’t follow the recipe, you will not get the results you were expecting.

When you’re leading your company and staff through change, a recipe would be very helpful, so here it is:

1. You must be totally committed to the change (1 gallon)
2. It must be well defined and written (1 pint)
3. You must be willing to accept the push back and resistance (1 quart)
4. Create the WHY story to sell to sell your staff (Five Pounds)
5. Talk to them one-on-one (1 Tablespoon)
6. Give them time to adjust mentally to the change (Let Marinate 1 week)
7. Let them express their feelings (Snap-Crackle-Pop)
8. Set a rollout date for the change to occur (Cook Time 10 Days)
9. Have many training sessions before rollout (Mixing steps)
10. Establish the change as a habit (Tasting the results)

This is a quick and simple recipe for change. Follow the ingredients and steps, and see what results you will achieve. Review parts 1 through 15 for more details and thinking.

Management is the formula.

Leadership is the essential catalyst.

You are the stick that stirs the ingredients.

Review parts 1 through 15 for details and thinking, then utilize the Recipe for Change.

Part 4 – Buttons

Have you ever heard the child’s game of button, button that has the button?

Staples has a great campaign – the EASY button. (“That was easy!”) Have you heard about it? Maybe you have one of the buttons on your desk right now.

So here is a list of change or “shift”, buttons you might want to employ. Simple – press them when needed!

• A button for Leadership
• A button for behavioral coaching
• A button for Management
• A button for boldness
• A button for upgrading your staff
• A button for always having room for talent
• A button for having operational systems
• A button for the correct inspection processA button for making a profit
• A button for selling your work for the right margins
• A button for recruiting
• A button for hiring the right people
• A button for advertising
• A button for car count
• A button for resetting your thinking
• A button for mentoring
• A button for vision
• A button for creating the right culture
• A button for budgeting
• A button to create a button

Button, button – do you have enough buttons?

The Recipe for Change

When you’re baking a cake, there are certain ingredients that are necessary for the cake to come out as planned. You need to follow a step by step procedure. Include all portions as described, mix as indicated, then cook for the optimum time and temperature. Any variation from the recipe may cause an incomplete and utter disaster! If you don’t follow the recipe, you will not get the results you were expecting.

When you’re leading your company and staff through change, a recipe would be very helpful, so here it is:

1. You must be totally committed to the change (1 gallon)
2. It must be well defined and written (1 pint)
3. You must be willing to accept the push back and resistance (1 quart)
4. Create the WHY story to sell to sell your staff (Five Pounds)
5. Talk to them one-on-one (1 Tablespoon)
6. Give them time to adjust mentally to the change (Let Marinate 1 week)
7. Let them express their feelings (Snap-Crackle-Pop)
8. Set a rollout date for the change to occur (Cook Time 10 Days)
9. Have many training sessions before rollout (Mixing steps)
10. Establish the change as a habit (Tasting the results)

This is a quick and simple recipe for change. Follow the ingredients and steps, and see what results you will achieve. Review parts 1 through 15 for more details and thinking.

Management is the formula.

Leadership is the essential catalyst.

You are the stick that stirs the ingredients.

Review parts 1 through 15 for details and thinking, then utilize the Recipe for Change.

Part 3 – Equip Yourself for Change

Okay Gary, how do I equip myself for change?

1. You must be committed to the change.
2. You want to set in motion an education process with your staff on why change is occurring.
3. You must have a written plan for why, when and how.
4. You must train the change.
5. You must follow up forever.
6. You must hold people accountable.
7. You must reward and celebrate the right behavior.

Let me sum it up in one word: “resolve”

Repeat after me:

I will accomplish this change.

I will never let my eyes blink.

I will persevere through it all.

I will finish the task.

The Recipe for Change

When you’re baking a cake, there are certain ingredients that are necessary for the cake to come out as planned. You need to follow a step by step procedure. Include all portions as described, mix as indicated, then cook for the optimum time and temperature. Any variation from the recipe may cause an incomplete and utter disaster! If you don’t follow the recipe, you will not get the results you were expecting.

When you’re leading your company and staff through change, a recipe would be very helpful, so here it is:

1. You must be totally committed to the change (1 gallon)
2. It must be well defined and written (1 pint)
3. You must be willing to accept the push back and resistance (1 quart)
4. Create the WHY story to sell to sell your staff (Five Pounds)
5. Talk to them one-on-one (1 Tablespoon)
6. Give them time to adjust mentally to the change (Let Marinate 1 week)
7. Let them express their feelings (Snap-Crackle-Pop)
8. Set a rollout date for the change to occur (Cook Time 10 Days)
9. Have many training sessions before rollout (Mixing steps)
10. Establish the change as a habit (Tasting the results)

This is a quick and simple recipe for change. Follow the ingredients and steps, and see what results you will achieve. Review parts 1 through 15 for more details and thinking.

Management is the formula.

Leadership is the essential catalyst.

You are the stick that stirs the ingredients.

Review parts 1 through 15 for details and thinking, then utilize the Recipe for Change.

Part 2 – the Reason for Change

Exploring the reason for change is so difficult. I have interviewed many auto repair shop owners, and here is what they have said. Please review this list to see if they resonate with your thoughts. Here it goes:

• Not wanting to fail
• Lack of faith changes will work
• Old habits
• Don’t know where to start
• Over analyzing
• Too much mental energy required
• My staff will not like it and will resist
• Not knowing the right time
• Not willing to work on it
• The effort of thinking it through
• The daily grind of putting out fires
• Family schedule
• Too busy
• Lack of discipline
• Stuck in my old ways and bad habits
• We don’t get along
• Pulling the trigger
• Wasting time
• We are frozen in place as a business
• Lack of motivation
• Not enough pain
• Many more…

The ones that stand out and I see and hear the most are:

• FEAR of Failure
• FEAR of Pushback
• FEAR of Staff
• FEAR of the Outcome

Are you frozen with fear?

Are you too lazy?

Are you complacent?

Are you too busy?

Are you lacking leadership skills?

The Recipe for Change

When you’re baking a cake, there are certain ingredients that are necessary for the cake to come out as planned. You need to follow a step by step procedure. Include all portions as described, mix as indicated, then cook for the optimum time and temperature. Any variation from the recipe may cause an incomplete and utter disaster! If you don’t follow the recipe, you will not get the results you were expecting.

When you’re leading your company and staff through change, a recipe would be very helpful, so here it is:

1. You must be totally committed to the change (1 gallon)
2. It must be well defined and written (1 pint)
3. You must be willing to accept the push back and resistance (1 quart)
4. Create the WHY story to sell to sell your staff (Five Pounds)
5. Talk to them one-on-one (1 Tablespoon)
6. Give them time to adjust mentally to the change (Let Marinate 1 week)
7. Let them express their feelings (Snap-Crackle-Pop)
8. Set a rollout date for the change to occur (Cook Time 10 Days)
9. Have many training sessions before rollout (Mixing steps)
10. Establish the change as a habit (Tasting the results)

This is a quick and simple recipe for change. Follow the ingredients and steps, and see what results you will achieve. Review parts 1 through 15 for more details and thinking.

Management is the formula.

Leadership is the essential catalyst.

You are the stick that stirs the ingredients.