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Front Counter Workshop Six Series, Part 6: FAB-FIVE Repetitive Service
Topics covered in the last installment of our free Six Series for your front counter staff:
FAB-FIVE Repetitive Service Written Presentation Scripts Make a list of your FIVE write a script and practice, practice, practice! Use analogies Price tag of component if maintenance service are not done Use Oil Change as a comparison FAB-FIVE Sample List Check Engine Light Test Service Induction Cleaning Service Coolant Flush Service Power Steering Service Brake Flush Service Documents Powerpoint PDF
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In this workshop, we discuss some selections from Gary Gunn’s book Turnaround Point .
Recipe for going broke (page 14) The Yes Process (page 15) The SOS Process (page 17) The 10/10/10 Process (page 17) Takeaways (page 19) Documents Front Counter Support and Review Process
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Front Counter Six Series, Part 5: FAIL Large or FAIL Small…
FAIL Large or FAIL Small… Structured Conversation Pathways
Isolate and PMI Scripts fill in the blanks These are your Front Counter Checklist items: The more you present the more they buy The less you present the less they buy Documents Powerpoint PDF
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So sad if you don’t have a How-To Manual! Special guest Jack Heilman of
Heilman Auto Service Center website shares how he created his How-To Manual, and how he uses it.
Quotes from Jack:
“The Journey Never Ends” “It’s a Living Breathing Document” Listen up for Jack’s “Five P’s”. Andy served all who attended virtual peanut and butter sandwiches – VERY TASTY!
Documents Powerpoint PDF
