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First Hour Many callback examples talked about! There is nothing like a phone call with your voice. Text and email work, but a phone call is still the best. There is nothing like hearing, “I am glad you called…”
Also:
Exploring Script Writing Don’t win it Write a script and role play it several times before you make the call Second Hour Gut Punch script and role play Customer options Tell a story Financing options Downloads Front Counter Workshop Booklet – May 2020
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First Hour Script Enhancements PMI Script Role-Play Part 1 Second Hour PMI Script Role-Play Part 2 Full System Isolate and PMI Two Step approach Wound the car by getting started on the work immediately Go For No Concept #19: No doesn’t mean never. No means not yet. Keep going – Don’t quit. Downloads Front Counter Workshop Booklet – May 2020
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Confidence YNR StoryBrand BrandScript Silent Thief Customer Retention Passion Determines Direction Missed Sales File and SOP Downloads Powerpoint PDF SOP – Missed Sales File
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First hour: Language review: eyes on the car tech rotation first half / second half the bag oil change chain buy time Go for No the board most important customer car colors: pink, green, blue, orange second swing bullet holes missed sales file meet and greet Second hour:
Full System Isolate Presentation (brake and overheating issues) and role-play PMI Script Intro Downloads Front Counter Workshop Booklet – May 2020
