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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

0407-7-SOP-Credit Card Fees Profit Eater

Mike Meer, Shop Owner of Supreme Auto Care, shares what he has discovered
about Credit Card Fees.

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

• To create systems and processes
• To execute and ensure great Communications is being executed by all staff members
• Don’t try to be liked – Do what is right!

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• Page 1 – Sharing Time
• Page 2 – Four Reasons and Eight Rules
• Page 3 – The Tie Down – Capturing the Car
• Page 4 – Incoming Call Anytime Script
• Page 5 – Incoming Call Quick Close Script
• Page 6 – Incoming Call Oil Change Script
• Page 7 – Presenting Power – Word Analogies
• Page 8 – Statement
• Page 9 – Voice and Gesture Enhancements
• Page 10 – Exploring ECM
• Page 11 – Full System Isolate Script
• Page 12 – Additional Concerns Presentation Script page 1
• Page 13 – Additional Concerns Presentation Script page 2
• Page 14 – Final Thoughts

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“All About Phones” Booklet PDF

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Clip from a recent Anchor Financial discussion regarding Fuel Maximizer Service.