Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

  • To create systems and processes
  • To execute and ensure great Communications is being executed by all staff members
  • Don’t try to be liked – Do what is right!

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Powerpoint PDF

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  • Page 1 – Sharing Time
  • Page 2 – Four Reasons and Eight Rules
  • Page 3 – The Tie Down – Capturing the Car
  • Page 4 – Incoming Call Anytime Script
  • Page 5 – Incoming Call Quick Close Script
  • Page 6 – Incoming Call Oil Change Script
  • Page 7 – Presenting Power – Word Analogies
  • Page 8 – Statement
  • Page 9 – Voice and Gesture Enhancements
  • Page 10 – Exploring ECM
  • Page 11 – Full System Isolate Script
  • Page 12 – Additional Concerns Presentation Script page 1
  • Page 13 – Additional Concerns Presentation Script page 2
  • Page 14 – Final Thoughts

Downloads

“All About Phones” Booklet PDF

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Clip from a recent Anchor Financial discussion regarding Fuel Maximizer Service.

Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • Hiring The Right People – SOP #118-8
  • To create systems and processes to learn and execute, so we all can ensure we hire the right people / best fit people – so the customers win, staff members win, and the company wins. WIN_WIN_WIN with HTRP!
  • YNR Library Resources found listed in SOP 118-8
  • PDF of Monty’s book pages are in Dropbox

Downloads

Powerpoint PDF

video
play-sharp-fill
  • Page 1 – Sharing Time
  • Page 2 – Four Reasons and Eight Rules
  • Page 3 – The Tie Down – Capturing the Car
  • Page 4 – Incoming Call Anytime Script
  • Page 5 – Incoming Call Quick Close Script
  • Page 6 – Incoming Call Oil Change Script
  • Page 7 – Presenting Power – Word Analogies
  • Page 8 – Statement
  • Page 9 – Voice and Gesture Enhancements
  • Page 10 – Exploring ECM
  • Page 11 – Full System Isolate Script
  • Page 12 – Additional Concerns Presentation Script page 1
  • Page 13 – Additional Concerns Presentation Script page 2
  • Page 14 – Final Thoughts

Downloads

“All About Phones” Booklet PDF

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