Members Library

Front Counter Workshop Clip: Professional Obligation

on December 28, 2022

Let’s talk about auto repair ethics. Picture this: you’re an auto repair service advisor. You present a necessary service to a customer. They tell you that they can’t afford it. Do you let them go without fixing the issue, potentially risking more harm to their vehicle? What about the other issues you haven’t gotten to writing up for them yet?

Automotive Service Writers have a professional obligation to tell customers about needed repairs, just like doctors are obligated to tell patients about illnesses they may not know about. In this video, Brian talks with shop owners in our You Net Results group about that obligation. Don’t let your worries about your client’s money troubles get in the way of your ethics. Word gets around!

Auto repair ethics and professionalism are key for all service writers and service advisors.

What Are Your Auto Repair Ethics?

Brian started this clip by stressing the importance of personal integrity. Professional behavior is important to any auto repair employee, since you want to keep your prospects open with other shops. Nobody wants to hire a Technician or Service Writer with a bad reputation from other shops.

Karen defines auto repair ethics as being 100% honest with customers. When we practice this, we win their loyalty for life.

Bryce adds that all staff members, especially mechanics, should only use polite language. Whether you realize it or not, your customers are listening.

Jared’s bottom line on auto repair ethics? We should always provide our clients with safe, reliable vehicles.

Brian then brought the discussion home. He reminded us of our obligation to share all vehicle problems with customers. Even when clients mention money problems, we still need to let them know what is wrong. A doctor would not withhold their test results from patients, so we must be thorough, too.

Learn More – Get Your FREE Strategy Session

Does your auto repair shop lack direction? Perhaps your business plan has stalled out, and you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!

Auto Repair Hiring Process – Flexible Benefits For Staff

on December 21, 2022

Gary Gunn, AAM shares some examples of flexible auto repair hiring processes and how they can benefit automotive repair shops. Would you consider changing to four day work weeks, or even hiring only technicians who hunt or have farms? Gary provides examples of shops who did – and, believe it or not – these hiring practices for employees were huge successes for decades!

How could being more flexible in your hiring practices benefit your mechanics and service writers? What about you? Couldn’t you use less stress in your daily life as an auto repair shop owner? Can you think of any other benefits to attract quality mechanics and front of house staff? Don’t miss this video – it could save your automotive shop!

Hiring Process Discussion Recap

When this Working On It Tuesday clip opens, Gary quizzes Brian Pickens on what he’s learned from the class. Brian listed several areas of his automotive business that needed work. He admits he is currently understaffed and his people are burnt out. His previous hiring process proved ineffective and he needs to become more flexible in order to attract the right people.

When Gary polled the class about whether changing hours to help employees’ work-life balance would help, they agreed. Perhaps they should poll staff to see what would work for them. Brian added that he needed to put his foot down, because the current work environment was leading to squabbles between coworkers and grumpy customers.

Hypothetical Candidate Interview

Gary then paints a picture of an interview with a potential new technician. The candidate required a four day work week before he would accept the position, and that is unprecedented in your shop. Otherwise, he is the perfect candidate, and you need him. The next step is gathering your staff and making that four day work week possible. Gary and the callers all provided examples of how to make that happen, including many nurses’ three day work week working 12-hour days.

Flexible work schedules in auto repair are not a new phenomenon! Gary told a story about a shop he used to sell lifts to in Texas. They implemented a four day work week, and employed staff who only liked to hunt. Hunting was an important part of the culture in that area. Since the staff knew they wouldn’t have to work on certain days, they could all relax and bond over their common interest. Some of you reading may think that’s chaotic, and it gives employees too much power. That hiring process worked out fine for the owner of that shop, who sold it after 27 successful years in business!

Learn More – Get Your FREE Strategy Session

Does your auto repair shop lack direction? Perhaps your business plan has stalled out, so you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!

Financial Process

on December 16, 2022

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

What is the difference between Financial Health and Financial Wealth?

Mastering Your Results Review
YNR Membership Library Review
Business Performance Inspection Review
Mastery Module 3 Money Review
Anchor YTD Oct. 2020, 2021 and 2022 Comparison

Downloads

Financial Process

The True Cost Of Doing Business for Auto Repair Shop Owners

on December 14, 2022

If you’re watching this video, the odds are that you are an automotive shop owner. One of the ten knowledge principles we at You Net Results teach is to know your True Cost of Doing Business. What does that mean? You need to ask yourself how much it takes to build an automotive repair shop that is financially healthy.

There are so many pitfalls and mistakes that repair shop owners can make. It’s up to you to make the effort to understand your profit and losses, as well as regularly review your score sheets. Only then can you stack up cash and set yourself up for success long term.

True Cost of Doing Business Discussion Recap

Gary Gunn, AAM opens up this clip, in which he is detailing the ten financial knowledge principles. Knowing the true cost of business means knowing what it takes to be financially healthy in the automotive repair industry. Knowing your numbers, as well as how to read them, is essential for any auto repair shop owner.

He went on to tell a story of an owner in his class years ago. This owner declared that he planned to slash repair prices because he had paid off his shop’s building. Gary literally asked him to leave the class. This kind of thinking doesn’t come from a smart business mentality. Rather than subtracting from his monthly income, he should have invested the money he previously put toward his building expense. Stacking up cash today could mean weathering a major storm in your future, or even retiring early!

Educate yourself. Look at your scorecard daily, weekly, monthly, and annually. If you estimate your true cost of doing business too high, then you are putting undue pressure on yourself and your team.

Stack Up Cash In Your Auto Repair Shop!

If this sounds intimidating, fear not! You Net Results is here to guide you to learn the true cost of doing business and stack up cash for your shop. Learn more about our Anchor Financial Reporting group monthly program here!