fbpx

Auto Repair Shop Coaching Library

Leadership Process

video
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • Hiring The Right People – SOP #118-8
  • To create systems and processes to learn and execute, so we all can ensure we hire the right people / best fit people – so the customers win, staff members win, and the company wins. WIN_WIN_WIN with HTRP!
  • YNR Library Resources found listed in SOP 118-8
  • PDF of Monty’s book pages are in Dropbox

Downloads

Powerpoint PDF

Anchor Financial Process

video
SOP Formation and Review

Mastering Your Results Review

  • Fuel Maximizer Service Creation
  • ScoreCard Review
  • Introducing the Financial Recipe Spreadsheet
  • E-Myth FN-0060 Review
  • TCODB using Dec 2021 Anchor Report discussion

Description

  • FOR Daily Operation Library
  • SOP Fuel Maximizer Service #0541
  • Fuel Maximizer Service Opportunity, when fuel prices are higher than normal – so we can help our customers achieve the best fuel efficiency by offering service that can make a difference and save them $

Downloads

Powerpoint PDF

The Power of Consistency

Consistency takes workThere is power in mastering your actions. It gives customers the peace of mind that your auto repair shop will stand the test of time. You want the people in your personal to understand that your actions are backed by practiced consistency and dedication to your goals. This translates to your automotive business as well; how consistent are you?

How do you document invoices?

With Consistency?

Are you documenting every transaction and every invoice you produce? Is there a dedicated method for documenting invoices? Does your auto repair shop use an SOP for logging and filing your invoices? Is everyone on your staff on board with the process, or are things getting lost in translation? This is where you can really benefit from structure, which includes documented SOPs and Action Flow Charts.

Poorly?

Do your invoices lack details? Is it difficult to discern what information is relevant when you need to reference it? “The devil is in the details,” as they say, and this has never been more true than with your invoices.

What are your step-by-step procedures?

Where exactly do you start? Do you have the entire process documented? Have you written SOPs, and is everyone on board with following the process? A well-documented step-by-step procedural outline is essential for both seamless training and consistent improvement over time. 

Beyond that, if and when you sell your business, you want the buyer to know what makes you so great. Why does your business consistently achieves great results, and how can they replicate them when they take over? Standard Operating Procedures (SOPs) serve as a handbook to all of your success, and, furthermore, they will net you a higher selling price when you decide to sell your business. They make it easier to phase yourself out of day-to-day operations, thus giving you more time with your family and loved ones.

Action Flow Charts – WHY?

How can Action Flow Charts help you run your shop?

We believe in the power of consistency! When you center your operation around effective action-based flow charts, it will You can reduce bottlenecks and lead to a less stressful business future.

Communication is the key to success, so action flow charts fill in the gaps where humans naturally fail. It’s impossible for everyone to communicate perfectly, every time. However, we can design a system of Action Flow Charts, tools that fill the spaces where we fall short.

Through YOUR Power of Consistency

In the end, it comes down to your power of consistency and how ready you are to take your dream future into your hands. We all have a vision of what we want our future to look like, so let’s work together to turn that into a reality.

Click to find out MORE.

You Can Do This – With Consistency!

The best way to get started is to start! We can help you with the process by plugging you into an invaluable community of fellow auto repair shop owners! Then, we will help you design your SOP and Action Flow Charts to meet your next revenue goals.

Are you having difficulty designing and writing your SOPs? Is it impossible for your to figure out your Action Flow Charts? Don’t worry, You Net Results is here to help you. This is exactly the value you get when you choose an effective business coaching program.

Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, connecting you with like-minded individuals, all dedicated to improving each other’s businesses and lives.

Leadership Process

video

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Creating a Strong Culture with One-on-Ones #0118-9

  • To create a systemic One-on-One process to build a strong culture within our company.
  • So all staff members feel heard and valued.
  • The best way to invest in each other’s success.
  • Helping people realize their work here is more than a job.
  • But a valuable position in our success.

Downloads

Powerpoint PDF

Leadership Process

video

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • LD-YNR – 0118-7 – SOP – Ensuring Excellent Operations (page 119)
  • Linebacker position / General Manager

Downloads

Powerpoint PDF

Here’s a clip from our Clear Counter Communications webinar. Brian and the class discuss the concept of the Black Dot. This is a method Service Advisors can use to mark lost customers – those who have ghosted their appointments, or otherwise have not returned. Through call reviews, we can determine how that happened. Could it be because our Service Writer team is not saying “yes” enough?

Leadership Process

video

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Empowerment “The Holy Grail of Leadership”

Five Steps (chapter 11 page 209)

  1. Connect with your people (page 210)
  2. Inspire them with a vision (page 211)
  3. Instill confidence in your people (page 212)
  4. Teach them to make each other better (page 213)
  5. Share what’s going on (page 214) SOP #0118-4

Downloads

Powerpoint PDF

Emotional withdrawals and deposits - business ownerFebruary fills us all with emotions. As business owners, we often experience emotions others don’t deal with. Owning a business is incredibly stressful, and it is even worse if you take it all on your shoulders with the “Lone Wolf” approach. We know that self-made leadership is a myth. Emotional withdrawals get worse the more we turn away from the team that’s there to support us.

Emotional withdrawals happen when we fail to rely on the team and people around us to do their best; instead, we take the burden of everything on our shoulders. Our crews are there to support us and help us reach the next goal in our organization, and we can’t do that without them. This February, we want you to focus on making emotional deposits. Build that relationship bank account up, so it isn’t such an issue when you need to make a withdrawal. If we want to be effective leaders, then we want our teams to have agency in their positions. Therefore, we have to give them the room to own what they do. Believe in them, and then they will believe in you!

Watch our General Manager Process meeting at this link. You will definitely learn more.

More About Emotional Withdrawals

Most of you are owners and perhaps the General Managers of your businesses! So, do you have the tools in place to help you be successful? Do you find yourself making emotional withdrawal after emotional withdrawal? Well, maybe you need a set of tools in order to help you sort things out and find out what that problem “something” really is.

How can “Action Flow Charts” help you run your shop?

Have you ever found yourself doing one thing, just to have it undone by someone following you up? Scenarios like these are all too common in the business world, and this is where effective business coaching can take you to the next level. Action Flow Charts can help you design a system of processes that ensure everyone is doing the next best task in the process. You have a customer, a service advisor, a technician, and an interconnected web of communication tangled in-between. The opportunities for mistakes are big, especially without effective “Action Flow Charts.” You know that “something” is wrong, but you can’t quite figure out what it is! Sometimes you need someone with fresh eyes to come in and help you see the problems in front of you.

Through YOUR Power of Consistency

You are the only one that can hold yourself responsible at the end of the day. The power of consistency comes down to staying on top of the tiny tasks, day after day because you know they all stack to bring you closer to your greater goal. We are better leaders when our team knows that they can rely on us to be consistent. In return, we want the same thing from them, so show them how to do it and lead by example.

Read about the McCaskey Brothers and how they really could have benefitted from effective “Action Flow Charts.”

Click to find out MORE.

Focus On Relationships

Take February to work on the relationships that mean the most to you. Your family, your loved ones, and the employees you foster in your business. The happier we are, the more we love; and the more we share our love, the better we are as people and business leaders. When you nourish your soul, your business will follow.

Exhausted From Emotional Withdrawals? We Can Help!

You Net Results’ team, tools, and processes are here in order to help you reach your next revenue goal! Struggling with emotional withdrawals and not even sure how to make a deposit? Our business coaching can help you build the structure to inspire your staff. Let’s maximize this daily operations opportunity!

Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, so you can make 2022 the best year of your business career.

In this clip from our Clear Counter Communications Series, Brian shares some sales icebreakers that your auto repair shop service writer can use today! Service Advisors can make more sales when they employ these conversational icebreakers.

Hide picture