The art of following up
Empowering your key players to follow up
Recruiting And Retention
How’s your Bench Strength? Are you prepared if you lose one of your top team members?
- What daily operation did you implement for 2025 that you’re the most happy with?
- What daily operations (process/system) do you plan on adding or tweaking for 2026?
Lots of great topics today!
We discussed using SOPs to steam line your key to key. We also talked about presenting diagnostic on difficult to solve vehicles and warranty claims from vendors. We discussed using Identifix, as well as preventing check fraud.
Top Areas for the General Manager to Focus On
Note: Brian’s internet went down during the call, so it was cut short. We apologize for the inconvenience.
