zoom meeting


During this Front Counter YouTools review, Brian asked this question: What Front Counter Processes have you changed under these current market COVID 19 conditions?

You must hear this for the sharing items. At time marker 37:00, the group shifted to creating a “We are open” phone call script. See the file below for the finished product, written by Nikki Gilster. THANKS Nikki for a great job!


General Manager Process


Fantastic sharing between shop owners! @hat they are doing to make the best of this business interruption?

Brian asked these questions:

  1. What are you doing to tell your customers you are open?
  2. What are you doing to keep your employees?
  3. What are you doing to safeguard your staff members?

You MUST listen and gather the GOLDEN Nuggets on this Zoom meeting!


Powerpoint PDF

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