working on it tuesday

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Senior Technician Pay Incentive Plan

Brian and Joey discussed pay plans for technicians, focusing on incentivizing senior technicians to help and coach younger ones without fearing it would negatively impact their own income. Brian suggested a few approaches, including giving the senior technician a portion of the flagged hours or including the incentive in the overall pay plan. The group  agreed on the importance of balancing productivity with maintaining high-quality workmanship.

Daily Operations Process

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What’s your sales process?

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What would you do?

  • Methods to get technicians to punch in and out of jobs
  • Explore remodeling efforts to improve productivity

People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  • 0615-3 – SOP – Unit 3: First Class Service Part 1
    • To establish and define what ingredients go into creating our Recipe for First Class Service
    • What it looks like, feels like, tastes like, and smells like in our auto repair business
    • To help everyone understand how it all blends together in our Recipe for FCS

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