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SOP Formation and Review

0519- SOP Action-Flow-Charts
17. Brainstorm with your team to help get buy in.

ASK these questions:

How could our Action-Flow-Charts help our:

  • Service Advisors?
  • Technicians?
  • Customers?
  • Communications?
  • Time efficiency?
  • Customers see the value?
  • Technicians become better at diagnosis?
  • Team members learn from others’ knowledge?

video

SOP Formation and Review

0519- SOP Action-Flow-Charts

17. Brainstorm with your team to help get buy-in. ASK these questions. How could our Action-Flow-Charts help our:

  • Service Advisors?
  • Technicians?
  • Customers?
  • Communications?
  • Time efficiency?
  • Customers see the value?
  • Technicians become better at diagnosis?
  • Team members learn from others’ knowledge?

Documents

Powerpoint PDF

Wildcard Process Webinar

video

Brian’s Know-How and Experiential

Go For No Breakthrough Training and Coaching Course

  • Removing the Selling Stigma
  • Your definitions of Failure and Success
  • The Five Failure Levels

Downloads

Powerpoint PDF

WildCard Process Webinar

video

Brian’s Know-How and Experiential

Go For No Breakthrough Training and Coaching Course

  • Course Introduction Welcome/Meet Richard and Andrea
  • The Impact of Fear
  • The Core Premise of ‘Go for No!”
  • The Day That Turned Everything Around

Documents

Powerpoint PDF

WildCARD Process Webinar

video

YOUTOOLS Agenda for 6.9.20:

  • Round Table BOD (Board of Directors)
  • People challenges
  • People issues
  • People retention
  • People mentoring
  • People coaching
  • People pay plans
  • People recruiting
  • People hiring
  • People ready
  • People scenarios
  • People concerns
  • People finding

Downloads

Powerpoint PDF

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