This week’s WOIT:
- Employee disciplinary repercussions
- What marketing strategies are working for your shop?
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Lots of great topics today!
We discussed using SOPs to steam line your key to key. We also talked about presenting diagnostic on difficult to solve vehicles and warranty claims from vendors. We discussed using Identifix, as well as preventing check fraud.
What would you do?
- Methods to get technicians to punch in and out of jobs
- Explore remodeling efforts to improve productivity
This week, we discuss a variety of topics affecting your shops:
• how do you handle company vehicle ROs?
• sharing requiring techniques
• do you charge the customer the difference on extended warranty work?
