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train the trainer

Management Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Train The Trainer Series 220

  • Listening to and Measuring Incoming Calls – SOP 0220-2

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Management Process

video
play-sharp-fill

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Train The Trainer Series “220”

Dissecting Incoming Phone Calls SOP 0220 – to develop a process for dissecting incoming phone calls, determining what we want said, and then making sure we are executing the scripts as you designated, creating a scoring checklist.

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Powerpoint PDF

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